Futon Company Reviews 

Can't believe the value for money for narrow bedside tables we bought. Astonishing that something so high quality and stylish is so inexpensive.

The shelves weren’t very easy to put together. I needed access to parts that it was very difficult to access in order to screw it together. What looked like a starightfor and task actually took far longer than it should have and was very fiddly.

Great staff and brilliant delivery

Easy ordering, prompt delivery, easy to build. Look stylish and have transformed my daughter’s room into a less cluttered and calm space. Brilliant result and good value.

Staff very helpful. As well as some tables I purchased a pot artificial plants. I decided when I got home that another would be a useful gift. I phoned, paid ( very efficient) and it was put aside for me to collect when I next went to York.

Good product offering exact storage I needed. Well made and attractive.
Kept informed of delivery

The staff at the store were extremely helpful. I was surprised at the veriety of items on sale.
Having purchased several items from the Tunbridge Wells store I can honestly say that the furniture is well made and easy to put together.
Well worth a visit.

From ordering to delivery the process was outstanding. Can't thank them enough

Very good service and product

Delivering awful really late no updates

The products themselves were fine. As expected.But the delivery couriers told me the wrong delivery date, which caused a day of waiting around unnecessarily, then when they did deliver my furniture they placed it directly on top of a vinyl record that had been delivered earlier that day, incredibly poor service and careless by the delivery company

I'm afraid my experience was not good. I bought the roll up futon for my grandson and his friends to use when they came to stay. In the end, only two people came so they used the sofas and the futon was not needed. In spite of the fact the roll up hadn't even been opened and laid on to try it out, the assistant would not allow me to return it. It's still in its original packaging in a cupboard.

Bought the 'Tokyo' futon model...massive finger trapper! I trapped my finger and sqaused my cuticle. It folds at the middle component, so if you want to reset it to a seat you have to lift the heavy pine frame from the MIDDLE of the bed and then fold the next heavy pine compononant in place. Even with two us trying to reset it, it was really heavy and we're two heathy women!! The design is not intuitive at all and there doesn't seem to be any sliders/rollers to assist you with the resetting. We managed to fold it back, but it's still not in sofa mode. Lord knows what tetris-like combination you have to do with the pine parts to correctly reset it, but I before I worked it out the thing came down on me!! Given the pricetag, it's design is pretty awful. Wish I had just gone for a basic floorbed now!

Bought two laptop tables which are barely fit for use as the space below them does not allow for a normal-sized leg to be put under them. Contacted them as soon as I realised that and - oh, "your order exceeds the returns period by 16 days". Customer obsession at its worst.

Their reply to this review "the policy is on the website" speaks volumes.

Delighted with the futon, excellent quality, comfortable and extremely well made. Looks lovely in our second bedroom.
Customer service fantastic.
Very well packaged. Excellent delivery stàff.
Great value for money.ĺ

amazing bed, very comfortable and easy to set up

Well made bed. Easy to put together

All items delivered efficiently.
Very happy with the futon and drawer to go under it; it's definitely a 2 person job to construct the futon, but it is very well engineered. Futon comfy as sofa and bed.
Bedside tables good looking and sturdy but it is difficult to change the door to opening the other way despite what the instructions say. This has disappointed us a little

We went to the Oxford shop to test out the futon we wanted and to see the cover colours in real life and the assistant was very helpful and knowledgeable.
We were told it would be 5-10 working days to deliver it, but actually it was only 3 day which was a bonus, and the delivery company were very efficient.
The only issue we did find is that the we were told that it would take 45 minutes or less to assemble, but it was more like 2 hours in total as the instructions were diagrams only and hard to follow in a coupe of places.
But we did manage and are very pleased with the end result !

Just a lovely shop which is so good for small spaces and they replace lost screws for furniture x