Fusion Motors Reviews 

340
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and sales representatives for their genuinely helpful attitude and efficient buying process. Reviewers often note that the customer service is exceptional, making vehicle purchases completely smooth and straightforward from start to finish. People purchasing cars also mention the great selection of vehicles available on site. However, some customers also noted unexpected mechanical faults, missing documents, and various issues regarding the actual condition of the vehicles upon delivery. A few other people similarly felt that certain staff members were rather unhelpful, pushy, or unprofessional during their appointments.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting helpful and professional service... See more

Service

Clients share positive opinions on service, noting that staff members are friendly, professional, and... See more

Product

People report ambiguous experiences with product, reflecting highly polarized opinions among reviewers. While... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and honest staff who guide... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences reported. While some reviewers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from Fusion motors team . everything was smooth and professional from start to finish.Nothing was too much troubleRealistically priced vehicles and no hard sell. The car I bought w... See more

Rated 5 out of 5 stars

This is the 4th vechile I have purchased through fusion in grays. Every time Doug has been the sales representative and he has gone far and beyond to make sure everything run smoothly and leaving myse... See more

Rated 5 out of 5 stars

Went to purchase a skoda and ended up purchasing a vey high spec voltswagon tiguan allspace. Doug was honest and open at all times whilst viewing the vehicles.the purchase went smoothly from start to... See more

Rated 5 out of 5 stars

I dnt know where to start with. First i was bit worried about my daughter car i was buying from them it was Audi a3 2018. There were few cosmetic stuff which i pointed them out and it was all sorted i... See more


Company details

  1. Used Car Dealer

Written by the company

Fusion motors started its journey as a family business back in 2011 with great passion for cars. Based in Essex, we have supplied quality used cars to customers across the country for many years. Convenience is key as a vehicle owner, which is why we strive to provide anything you could possibly need throughout your time as a driver. Once you find the vehicle of your dreams, we can offer you a flexible finance plan with minimal deposits, low monthly payments and APR. We're here to make sure that your car spends most of its time on the road and as little time as possible in the garage. So, all our car comes serviced up to date, minimum 6 months MOT, 12 months AA breakdown cover, Free HPI checks, Free mileage checks, 75-point mechanical checks including all cars PDI inspected. We prepare all our cars to the highest standard to meet expectations of most demanding customers. Explore our services and stock online or pay us a visit in person. It's very easy to reach us, we are in Purfleet on the London Road. Our forecourt can be accessed from all the vital transport links; including the A13, A12, and the M25 (you can find us just fifteen minutes from Junction 30/31). Simply enter our RM20 3LL postcode into your Sat Nav or call us on 01375 470194 / 01375 511 114 for directions or to discuss any vehicle you are interested in, and we'll be happy to help. If you are unable to make it to view a prospective vehicle then why not ask for a personalised walk-round video.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

340 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(340)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Spot on

Spot on. Really bunch of professionals in there quite happy with what they have delivered to me

Thanks team fusion

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service

The customer service was second to none, these guys really know their cars. I needed something for my wife and kids so a nice 7 seater. Fusion showed me the options they had. Test drove a few and the rest is history. I highly recommend these guys, fair on price and really know their stuff

11 February 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT bother. Unless you want an unsafe car

Re reading reviews just wanted to clarify and add to all negative reviews to confirm this company are nothing but fraudsters liars and do nothing but steal from people and sell people dangerous cars. We looked at the act we wanted to purchase in 17/8/24 we didn’t get the car until the 3/9/24 this was due to my partner being very on the ball and asking for minor repairs such as door handles and the bonnet lever. A day after picking the car up the car went back the next day as it would not start. We paid ourselves to get it back to them as they would not help unless the car was with them. Three times within 6months the car has gone backwards and forwards. We have been forced to pay for work, not given paper work, Not seen a single “ warranty” paper work agreement although we paid extra for a longer warranty. Any work carried out we have has to pay for as the car is out of warranty and have no proof of this being done. The manager has used the car like a personal car while it’s been in there, He has even asked for reviews to be taken down. Hence another one being written. Yes that would be Darren. Wonder if one of the pictures i have is of your home address , which our tracker was picked up while you were driving it ? I would not recommended anyone used these cowboys. We have three children and have been left dangerous car ?

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Best Car dealership!

Doug was extremely helpful, kept me in the loop. Always was at hand to answer any questions, super friendly and guided me through all aspects of getting a new car.

11 February 2025
Unprompted review
Rated 1 out of 5 stars

Bought a mini worst thing I ever done

Bought a mini worst thing I ever done
Bought a mini worst thing I ever done. They can give it all the talk and sales talk, car will be have a full pre delivery check which clearly means nothing they simply cheaply buy cheap and patch up cars to get them sold. Unless you’re a professional and can fully check car yourself then everything will just look fine. When I had my own check done I was told “sorry to say but it’s not road worthy” contact Darren and Doug, Darren become rude and intimidating and Doug to scared to say a word. Darren says he’ll call you back never happens, ignores all calls.

SHOULD HAVE LISTENED TO THE BAD REVIEWS. They pay for reviews so wrong companies doing this and deceiving customers.

11 January 2025
Unprompted review
Rated 1 out of 5 stars

Bought car of these Darren had it…

Bought car of these Darren had it delivered there said not been in accident nothing on dvla had check it x Had car a day light come on phone Darren to get it sorted he got someone out we got told it been on a crash there came for car a week but would give me
My delivery fee back £337 and my admin fee back it £199 so out of pocket by £536 lot of money so would not touch them here some pic x I like my money back I was sold faulty goods

7 October 2024
Unprompted review

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