Fusion Motors Reviews 

340
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and sales representatives for their genuinely helpful attitude and efficient buying process. Reviewers often note that the customer service is exceptional, making vehicle purchases completely smooth and straightforward from start to finish. People purchasing cars also mention the great selection of vehicles available on site. However, some customers also noted unexpected mechanical faults, missing documents, and various issues regarding the actual condition of the vehicles upon delivery. A few other people similarly felt that certain staff members were rather unhelpful, pushy, or unprofessional during their appointments.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting helpful and professional service... See more

Service

Clients share positive opinions on service, noting that staff members are friendly, professional, and... See more

Product

People report ambiguous experiences with product, reflecting highly polarized opinions among reviewers. While... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and honest staff who guide... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences reported. While some reviewers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from Fusion motors team . everything was smooth and professional from start to finish.Nothing was too much troubleRealistically priced vehicles and no hard sell. The car I bought w... See more

Rated 5 out of 5 stars

This is the 4th vechile I have purchased through fusion in grays. Every time Doug has been the sales representative and he has gone far and beyond to make sure everything run smoothly and leaving myse... See more

Rated 5 out of 5 stars

Went to purchase a skoda and ended up purchasing a vey high spec voltswagon tiguan allspace. Doug was honest and open at all times whilst viewing the vehicles.the purchase went smoothly from start to... See more

Rated 5 out of 5 stars

I dnt know where to start with. First i was bit worried about my daughter car i was buying from them it was Audi a3 2018. There were few cosmetic stuff which i pointed them out and it was all sorted i... See more


Company details

  1. Used Car Dealer

Written by the company

Fusion motors started its journey as a family business back in 2011 with great passion for cars. Based in Essex, we have supplied quality used cars to customers across the country for many years. Convenience is key as a vehicle owner, which is why we strive to provide anything you could possibly need throughout your time as a driver. Once you find the vehicle of your dreams, we can offer you a flexible finance plan with minimal deposits, low monthly payments and APR. We're here to make sure that your car spends most of its time on the road and as little time as possible in the garage. So, all our car comes serviced up to date, minimum 6 months MOT, 12 months AA breakdown cover, Free HPI checks, Free mileage checks, 75-point mechanical checks including all cars PDI inspected. We prepare all our cars to the highest standard to meet expectations of most demanding customers. Explore our services and stock online or pay us a visit in person. It's very easy to reach us, we are in Purfleet on the London Road. Our forecourt can be accessed from all the vital transport links; including the A13, A12, and the M25 (you can find us just fifteen minutes from Junction 30/31). Simply enter our RM20 3LL postcode into your Sat Nav or call us on 01375 470194 / 01375 511 114 for directions or to discuss any vehicle you are interested in, and we'll be happy to help. If you are unable to make it to view a prospective vehicle then why not ask for a personalised walk-round video.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

340 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(340)

110 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The professionalism at fusion motor…

The professionalism at fusion motor limited is top tier . The company was clean and welcoming, and every one they good experienced staff in-the company. It felt like a truly premium experience without being stuffy . A very well run operation

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service and great cars!”

Great service and great cars!”
I had a good experience at Fusion Motors Ltd. The cars were in very good condition, and the customer service was also great. The staff were friendly, helpful, and made the process easy. I would recommend them to others looking for quality used cars.

2 June 2025
Unprompted review
Rated 1 out of 5 stars

False/ edited mileage

Recently went through with buying a 2019 Mercedes-AMG A35, with an advertised mileage of around 47,000 miles. MOT was done at 47,000 miles. 10 days later, upon delivery, the mileage changed to just under 60,000 with no explanation.

I was also handed an outdated logbook, meaning I would have had to wait an extra month to tax and drive the vehicle. The refund process was smooth but wouldn’t recommend buying here.

12 June 2025
Unprompted review
Rated 1 out of 5 stars

Avoid con men scammers liers

Bought a car on finance within the first day nothing but issues with it . Battery draining . Fusion said to bring the car back to get fixed and they will give me a curtesy car ( that they did do ) got a email 7/8 days later car all fixed ready to collect . I went to collect my car ( hour and half drive away from me . Met with a rude aggressive attitude from Darren . He mentioned he don’t know why he’s dealing with us as we will be back in 4 days when the car don’t start etc . Got the car home and surprise same issue not fixed at all . After many emails etc finally they agreed to take the car and refund . Well they collected the car as it wasn’t starting . But still no refund nearly two wks later and the car is up for sale on the web site ( illegally as they have not refunded the lender . Do not buy a car from here avoid at all cost . I now have a new car from a nice helpful good dealership and I’m very happy with it

27 March 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scammers

Absolute scammers, avoid at all costs!!!
Bought a vehicle 3 months ago, told i had been serviced and MOT'D, whilst driving home engine light came on Doug from Fusion said take it to local garage and they would pay.
Whilst garage were looking at the fault they called me to say it had an oil leak and all 4 braking pads were below legal limit and they sent photo's to me,they also said that if the car had been serviced they would have noticed leak!
Upon checking past MOT's I had noticed that advisiries had been put on about pads and Doug from Fusion had told me they had been done!
The total cost if sorting the engine fault, leak and pads was £1800!
Again Doug said they would cover this but £1000 was put into my account after weeks of waiting and excuses.
Still not received the rest of the money and now going through Motor Ombudsnan as well as contacting AA re their recomendation

12 March 2025
Unprompted review
Rated 1 out of 5 stars

Totally disgusted with the level of…

Totally disgusted with the level of serviced I I I received after buying a £15000 Quality used car from fusion
After 1hr of purchase the eml came on so I called fusion and they referred me straight away to the supporting workshop
I waited for half an hour being told that the problem was not the car but old codes being left in the cars computer
Guess what the cars eml came on about 25 miles I then called Fusion and they arranged for the supporting garage to assist once again?
I left my car with them waited for 5 days and they called me to say it’s ready and it required a re-gen
One day later the eml came on again so I called several times before someone answered me and finally got referred back to rays garage
Rays garage said this a common problem and process of elimination can you only find the cause the part at fault was an injector on the dpf
So I booked it with them once again 1 day later the car was repaired finally
I took this car to the manufacturer for a health check and the said the dpf has been disabled on the car computer which I find totally disgusted as this also will fail an mot in the future
So the lesson of this story is Do Not Buy

8 April 2025
Unprompted review
Rated 1 out of 5 stars

Avoid This Dealership – Poor After-Sales Support

I purchased a car from this dealership for £14,000, and it developed mechanical issues shortly after. When I returned the car, they claimed to have repaired the issue, but the problem persisted. At their suggestion, we had the car inspected by an independent garage, which confirmed that the turbo needed replacing.

Despite this, the dealership refused to take responsibility or carry out the necessary repairs. Communication has been poor, and they have not provided any resolution.

We will now be pursuing this matter through Trading Standards and advise others to be very cautious when dealing with this company.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Everyone at the dealership was kind and professional. They helped me find the perfect car and explained everything clearly. I felt comfortable and well taken care of.

23 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look