Furniture Village Reviews 

Great customer service from Michael at Stevenage, this is the third time I have visited the store this year and they have been brilliant!

Jeremy was very helpful and kind. Made my shopping experience very easy!

I have Sofa delivered and assembled today by Dain and Jordan. Very efficient and quick. Very happy with their service they have been brilliant

Service from sales was extremely good. Felt calm and unpressurized. Good advice on our needs and very helpful.
Kush and Leon were an excellent team and were very knowledgeable on both the product, delivery and after care services.

James & Jimmy did a great job. Communication was good, they turned when they said they would. They took their shoes off without being asked. They were efficient and tidy in their work

The whole experience was great. From showroom to delivery. Cliff and Gaz who delivered our furniture were very professional, efficient and removed their shoes. Which means a caring attitude to others.

Friendly staff. Were available with any assistance but also left you to wander and relax.

Spoke with Kiran at the customer service time in relation to a query with my bed. He was super helpful, raised the query to a technician to arrange an appointment and made me aware of everything I needed to know. Thanks Kiran!

Appauling service and wait time

We ordered on 22nd March.
On 8th April we received an email saying there was a delay until the beginning of May. No contact from the branch.

On 28th May another email to say further delay till end of May. Still no phone call or apology from Enfield branch.

On 3rd June I emailed to make an official complaint.
Later that day received a phone call to book a delivery.
I complained again and was told she would get someone to call me.

The bed was finally delivery on 6th June.
The headboard was damaged.
The delivery driver were excellent however in the whole process.

Ive waited before completing a review in anticipation of someone actually phoning me to apologise and offer some form of good will gesture for the awful service but still nothing

12th June. Following on from writing a poor review on trustpilot. I received a message to contact them.
16th June received an email and the offer of £100 good will gesture , which to date 12th September I have still note received, and under the circumstances do not believe this is sufficient gesture.

Several emails later from me for non response from furniture village
I eventually received another call offering me £130 then £200 to keep the damaged headboard. Which I declined
What a surprise when I was told it would ve with me in 1 to 2 weeks.
How is that possible when I waited over 2 months for the last one.
The customer care attitude really was I don't care. It was very take it or leave it and quite honestly with that attitude you should not be working in customer CARE.

The headboard finally arrived today 3 weeks later and nearly 6 months after it was ordered
My order with them is several thousands of pounds. With a good will gesture of £100 that they haven't bothered to honour.

I can honestly say that I will never shop with this company again.

Excellent service, no hard sell, pleasant environment and nice furniture

Tony Dhillon was a lovely gentleman didn't come across as a pushy salesman. The furniture we have previously bought has lasted well hence our first choice for our next sofa.

Great service from Tony Dhillon in our recent sofa purchase. Just right amount of interaction and advice. Great experience, thanks !

Excellent service.

The guys that came were knowable and rectified the defects with expertise. They were professional and took great care.

Many thanks to those that attended (I didn’t catch their names) at Bidford on Avon.

Very very bad experience.I purchased four products they two products has complaint I send the email and three times visits the Gateshead outlet also teams are playing I feel.very very shameful am purchasing the furniture here

I’d like to say a big thank you to Kiran at Furniture Village for his excellent customer service. He was extremely helpful, polite and friendly throughout, and went above and beyond to sort everything out for me. Nothing was too much trouble, and he made the whole experience so much easier. Excellent service from Kiran — a real credit to Furniture Village!

Great experience with furniture village from start to finish. What a pleasure Mark &Jamie, the delivery guys were. Very efficient, clean and well mannered.
They delivered and unpacked my furniture and left without any mess.

AVOID AT ALL COSTS! Furniture is comparable to TEMU quality. I spent £7500 on a dining suite and corner sofa. The table arrived damaged back in June, I accept things happen but yet here I am, 3 months later, still waiting for a replacement. Constantly being told it’s at the store ready to be delivered then mysteriously it doesn’t happen and I’m given a range of excuses ranging from, the new table is damaged to we have lost it!

Then there’s the sofa! The build quality of this is unbelievable! The heated seats turn themself on and cannot be turned off, this is while no one is even sitting on the sofa! It just gets hotter and hotter. This is a serious fire risk and we have had to leave the sofa unplugged meaning we cannot use any of its features. We can’t use the recliners, cooling cup holders, chargers, lumbar supports, headrests, Bluetooth speakers or vibration mode! All of which we paid extra to have! So the sofa is not fit for purpose. None of the seats line up at all, the recliners do not fully close into the closed position. The electric lumbar supports have the wires poking through the fabric. And the fabric has a flaw smack in the middle of one of the seats! It is absolutely appalling and only fit for the council tip!

According to Furniture Village today, they will not refund me because the sofa just needs adjusting! They say this despite the fact that 1 week after it was delivered to me two of their employees came and tried to adjust it but were unable to! They tried and failed to sort it! I rejected this furniture, in writing, well within the 30 day legal limit to reject faulty goods and receive a refund! But apparently Furniture Village don’t have to follow the law, a law which also says I do not have to accept a repair. Furniture Village couldn’t care less. They give you the run around, lie to you and completely ignore the facts!

Please don’t just take my word for it. Do your research. Since taking delivery of this pile of junk I inadvertently stumbled across a Facebook page with 2.5K members. All of whom have had or are still having very similar experiences to mine. The page is called ‘Have you had bad service or goods from Furniture Village? Have your say’. 2500 people joined this page, people who are still having or have had problems with their furniture! That speaks volumes in its self! How has this company not yet been outed in the media? Please please please do not get caught out like I have, do your research! Five minutes of checking out other people’s experiences with Furniture Village will save you a small fortune and a lot of stress!
I am now left with the only option of going down the legal route to get a refund so sadly no quick fix from me. I can honestly say that Furniture Village are the worst company I have ever had the displeasure of dealing with! Lesson learned for me! Don’t expect quality furniture, don’t expect any kind of customer service once you take delivery and don’t expect them to take accountability for the problems that you WILL experience! I will be warning as many people, across as many online platforms as I can to try and prevent anyone else getting ripped off like I have. Feel free to take a look at the facebook page I have mentioned, I will be uploading videos of the sofa so everyone can see for themselves what rubbish they sell! Also, take a look at the other reviews here on Trust Pilot. The good reviews that push up their rating are mostly reviews about their sales and delivery staff not about their furniture or how they treat you when it goes wrong!

Alfred and Seth did a wonderful job of delivering and setting up my chair and footstool