Furniture Village - Reading Reviews 

1,263
TrustScore 4.5 out of 5

4.6

Forbury Retail Park, Forbury Road, RG1 3JD Reading, GB


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Rated 4 out of 5 stars

The experience in the shop was very good, the salesman was attentive and very professional we were told the delivery would be about 6 weeks which was perfect as we have a family gathering just after... See more

Rated 5 out of 5 stars

We visited Reading store Mark Lovegrove was friendly helpful and answered all our questions and explained everything making it a brilliant experience.We have purchased furniture for lounge dining... See more

Rated 5 out of 5 stars

Salim Hasnat had a nice approach. Professional, knowledgeable and courteous, but with no hard sell We popped in to browse new dining tables on Saturday, went home to remeasure and make deci... See more

Rated 5 out of 5 stars

We were served by Jimmy Carey who was very good as offering the options about dining table. We made a decision to buy a round dining table. Very impressed with service and Jimmy's super service. Cant... See more


Company details


Contact info

  • Forbury Retail Park, Forbury Road, RG1 3JD, Reading, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,263)

65,009 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Searched whole corner group range to find a corner group that matched my measurements and went above and beyond to make sure I got exactly the sofa I wanted. Would highly recommend. Thanks so much for making process stress free and easy

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Steve made choosing a new mattress very…

Steve made choosing a new mattress very easy for us. He was very knowledgeable and steered us in the right direction even recommending new more appropriate pillows. We spent more than we hoped but feel that we will be glad we did to get the right product.

16 July 2026
Rated 5 out of 5 stars

Good shopping experience

Very helpful, courteous staff, made to feel welcome but didn’t crowd us or put on any pressure to make a purchase. Good advice given & answered our questions honestly. Offered a free delivery service & take away of packaging.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

The salesman Jimmy was excellent

The salesman Jimmy was excellent. We decided almost immediately what we wanted to purchase and he couldn’t have been more helpful. We also found him to be earnest and friendly. Thank you

12 July 2026
Unprompted review
Rated 5 out of 5 stars

A great experience

Jimmy made the whole shopping experience simple and was very helpful in helping us identify furniture to best suit our needs.

12 July 2026
Rated 5 out of 5 stars

Friendly

Friendly, helpful efficiency staff - ticked all our boxes in helping us purchase a bed

10 July 2026
Rated 5 out of 5 stars

Kira

Kira, was very polite and helpful. His product knowledge helped us to choose what we needed, without being pushy.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

A huge thanks to Mr Mohsin Khan

A huge thank you to Mr. Mohsin Khan for making my furniture shopping experience so easy and enjoyable. You were friendly, patient, and took the time to understand exactly what we were looking for. We really appreciated your honest advice and excellent product knowledge. We never felt rushed or pressured, and we are so happy with our purchase. Thanks again for your outstanding service!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience choosing a sofa from…

Great experience choosing a sofa from Furniture Village. Mo was incredibly helpful throughout the process, taking the time to answer our questions and helping us make the right decision. Excellent customer service—we’re very pleased with the experience.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service (ish)

Ali was very professional and helpful. He was very patient with us as we couldn't make our mind up! Would recommend to others.
UPDATE **
The wrong chairs were delivered. Had to chase this up. Still waiting for any confirmation as to when they will be delivering the correct ones! Unfortunately very quick to make a sale but not so much to rectify the mistake.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

products are of excellent quality…

The products are of excellent quality and competitively priced, and the purchasing experience was smooth and pleasant. My sofa has now been delivered and I’m very happy with it. The delivery of my mattress has also been booked, which has improved the overall experience significantly.

Overall, I’m very satisfied and would happily give a 5-star rating.

1 July 2026
Unprompted review
Rated 3 out of 5 stars

Good & bad

I tried ringing to confirm delivery dates. Both times I waited ages on a recorded message eventually giving up. I then had to make a special journey into the store to speak to someone personally.
Regarding the actual delivery, the guys who delinvered our furniture were very friendly and professional

29 June 2026
Unprompted review
Rated 5 out of 5 stars

My best buy

My best buy: Reclining Chair with lumbar support. We were well guided and salesperson knew exactly what i was looking for as I have severe arthritis in my left hip. On delivery it was well assembled. Thank you for my wonderful new buy.

30 June 2026
Unprompted review

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