Furniture Village - Crawley Reviews 

Superb after sales service using live chat (Abbey)

Andrew was very helpful and informative when I purchased my new sofa.

We ordered a lovely sofa & was told all the relevant paper work had been signed & everything was in order. The next contact would be to arrange delivery when it was ready. 3 months later I get a phone call to arrange delivery. The sofa gets delivered & all is well. Until we get repeated phone calls, emails and voicemails telling me that the finance on the sofa wasn’t in place & hadn’t been signed. I was away on holiday so could do nothing about it as I had to go into the store to sign. It wasn’t very nice to hear about debt collectors coming round if we didn’t come into sign. We were unaware this hadn’t been done & why deliver the sofa if it hadn’t? When back from holiday we had to make another trip to the store that isn’t very local to digitally sign the paperwork. Would have been much better if they could have emailed this to me to save the extra journey. Didn’t get much of an apology or anything for our inconvenience. Sadly as much as I love the sofa I won’t be recommending Furniture Village due to how this was all handled. The problem was due to us but were made to feel that way.

Dean was absolutely amazing. No pressure, great advice and made buying a sofa stress free.

Great experience and thank you

Sales consultant (Sian) was very informative and friendly.
Gave excellent advice. Was knowledgable about a variety of products. My questions were answered.

Bed was delivered couldn't fit the head board as there where no Fixings one of the drawers you could see the floor through as the base was not fitted correctly and one you could hardly open been waiting 3 weeks so far to be sorted out not impressed

Friendly and approachable team. Quick helpful and professional. Good delivery experience.

On visiting furniture village we spoke to Adam Wright and told him what we're looking for and he listened. Because he listened he had a good idea what we had in mind he showed us a few sofas he thought would fit our needs, no rush, no pressure. We finished up buying a G Plan. G Plan is British with a good reputation. Adam explained they would remove the old sofa when delivery the new one which was on time. Thanks to Adam and furniture village we are now very happy with our new very comfortable sofa. Thank you Furniture Village

We were able to find everything that we were looking for in the one store. The sales consultant, Izabela Phillip, was most helpful and gave us some good advice without being at all pushy. She was also a pleasure to deal with.

We had Bass and Marc, 2 amazingly helpful gentleman who where polite and helpful and put everything together with no fuss and even moved bits around to how we wanted with ease. They are a credit to the company. Thank you

Dean was very helpful and knowledgable. Let us explore the products at our own pace but was on had when we needed him. Arranging the sale and organising delivery was very smooth!

Dean was very helpful and kind

I had been having trouble choosing a bed and mattress for some time but Isabela really helped me make my decision, she was very patient made me and my mum a coffee and offered a cookie. Helped carry the products out to the car. A real credit to your company. My mum wants to now purchase a sofa and a bed from furniture village. Thank you so much for helping make a tough decision.

Ankush was very helpful and polite on the phone today.

Made every effort to deal with the complaint and felt pleased by the result

Appalling. Told after 4 weeks they have no record of my missing wardrobe parts and it will be at least another 7 weeks wait. This is despite me contacting them daily for updates on when the parts will arrive. Do not shop here - you will be conned and end up paying for tat.

We have been dealing with 'FV' escalation team - my experience for 5-months with no satisfaction. We have had 4 visits from Emmiera to fix problems but still have problems. I have asked for escalation to Senior Management but this never happens. FV wants us to go away, paying full price for a faulty sofa.

We were warmly welcomed by Andrew, who was both polite and attentive to our needs while we searched for the perfect sofa. He took the time to guide us through the available materials and explained everything clearly, making the entire purchasing process smooth and effortless. His level of customer service was truly exceptional. Thank you, Andrew, for such a wonderful experience.

We've used Furniture Village for years and the quality, although a little expensive, has always been excellent. During this visit, and the one a few days earlier, we were greeted pleasantly on arrival. Jon, who took our order was organised, knew about the business, informed us of issues which we may endure regarding delivery, as a result of the world's situation, and our requirements were met within half an hour. The store was clean and well laid out. Would have enjoyed a coffee though had it been offered as was in the store on Hove.