Furniture Village - Brighton Reviews 

2,303
TrustScore 4.5 out of 5

4.7

154 Old Shoreham Road, BN3 7BD Hove, GB


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Rated 5 out of 5 stars

Positive impression started with Todd welcoming us to the store and guiding us to the right place where we met Sam who sold us the bed etc. His knowledge and care that he took to explain everything t... See more

Rated 5 out of 5 stars

All the staff from manager Ash who we initially spoke with to James who talked us through options and Matt who finalised all the details were fantastic and were patient, funny and kind people. The cu... See more

Rated 5 out of 5 stars

After exploring many retailers for a mattress we came across James who’s product knowledge was exceptional. James was our type of salesman, not pushy , patient with a sense of humour. Thanks James... See more

Rated 5 out of 5 stars

Lola was extremely patient and understanding for what has been a very difficult time for us. We have been flooded out of our house for 7 months and after many difficulties and problems the last thing... See more


Company details


Contact info

  • 154 Old Shoreham Road, BN3 7BD, Hove, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,303)

63,463 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service excellent

All the staff from manager Ash who we initially spoke with to James who talked us through options and Matt who finalised all the details were fantastic and were patient, funny and kind people. The customer service made the difference as to where I purchased my new mattress. Delivery not happened yet but feeling confident all will be well especially as FV use their own delivery drivers.

31 August 2026
Rated 5 out of 5 stars

Very impressive store & staff

Positive impression started with Todd welcoming us to the store and guiding us to the right place where we met Sam who sold us the bed etc. His knowledge and care that he took to explain everything to us was very impressive. All other members of staff we met were extremely friendly and polite.

31 August 2026
Rated 5 out of 5 stars

Great customer service

We recently purchased a sofa and dining table and are extremely pleased with our experience. We were served by Gabriel, who had an exceptional personal approach to customer service alongside a great knowledge of the products.

The delivery was also a true five-star service punctual, efficient, and professional. I would definitely use this shop again and thoroughly recommend them to anyone looking for quality furniture and outstanding service

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Good company good people

All of the staff were knowledgeable and amenable. Delivery of the mattress happened as planned. Would recommend them to friends and family

29 August 2026
Rated 5 out of 5 stars

We visited Furniture Village yesterday…

We visited Furniture Village yesterday to buy a sofa, and we couldn't be happier with the experience.

My wife and I weren't completely sure which sofa to choose or how the whole process worked, but James made everything incredibly easy. He was friendly, professional, and explained everything in a simple, clear way. He gave us great advice, answered all our questions, and helped us find the right sofa without any pressure.

As a guy, I honestly appreciated how quick and straightforward everything was. The whole experience was smooth, easy, and actually enjoyable!

The funny part is that James normally works in the beds department, but he ended up helping us with a sofa—and we're so glad he did. He seemed happy to help, and we left even happier with our purchase.

A huge thank you to James for making what could have been a stressful shopping trip such a pleasant experience. We definitely recommend Furniture Village, and if you get the chance, ask for James. He's absolutely fantastic!

Highly recommended – 5 stars!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful staff.

Gemma Anderson was excellent. She was extremely knowledgeable and very helpful. The whole process from chosing a recliner to sale and delivery was very easy.

26 August 2026
Rated 5 out of 5 stars

Great deal

Got a fantastic deal on a cancelled order, was helped in store with all the information needed to make the decision promptly. Also had a delivery date for the following week which was great.

20 August 2026
Unprompted review

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