Furniture Maxi Reviews 

Good quality product at a very good price. Delivery was quick and on time with easy options to organise it.

Easy to order and swift delivery but not very good quality rattan.

Ordered a rattan bistro set in grey for my mums birthday. Arrived, the rattan had dried mud all over it, some screws were also rusted, as though the item had been kept outside. Cheap plastic flimsy set, not worth the price.
Reported to customer services.

My order was returned to Furniture Maxi because DPD failed to send me the required delivery PIN. This was completely outside of my control.

When I contacted Furniture Maxi, they made no attempt to help resolve the issue. Instead, I was simply told that the item was being returned to their warehouse and that they were unable to resend it to me. By the time the refund was processed, the item was out of stock, leaving me unable to reorder it.

What disappointed me most was the complete lack of ownership or empathy. There was no acknowledgement that the failed delivery was not my fault, no offer to resend the item once it had been returned, and no attempt to source a replacement.

To make matters worse, there is no way to speak to a real person. Every enquiry is dealt with by AI-generated responses, making it impossible to have a genuine conversation or get the issue properly resolved. It felt as though no one was willing to take responsibility or offer a practical solution.

Based on my experience, I would not recommend Furniture Maxi. If anything goes wrong with your order, don’t expect the level of customer service you would hope for.

UPDATE: I reached out to Furniture Maxi as they suggested in response to my review. Unfortunately, it was another complete waste of time, and I’m still yet to speak to an actual human being. Is this company run entirely by robots?! 🙄

The customer service is beyond frustrating. I’ve tried to resolve this directly, but I seem to be going round in circles with AI-generated responses and no one willing to take ownership of the issue.

At this point, I give up.

Very polite delivery table and chairs where very well packaged over the moon with it good quality ,made a top for the table top firepit ,kept informed of delivery and time ,very good price would use this company again no hesitation......

Quick delivery and great furniture. We are really pleased with it- comfortable and looks great.

Fast delivery, great product, very easy to put together...... delivered just in time for the heatwave! Would highly recommend the product and the company

Just had a set delivered yesterday theyve sent half in one colour and half in another colour, told them I need it exchanging in time for 26th as its my sons birthday party on 27th and they saying they cant sort the exchange within 2 days so told them to cancel full thing and collect it all, just sold my old set due to this one supposedly arriving in time for his birthday, now got nothing and need a large rattan set by the 26th so I can build in time for 27th, FurnitureMaxi avoid at all costs, should of checked there reviews before I spent £810 with them, poor customer service, slow delivery service, and cannot put the correct order together, plus no appolgy for there mistake and no attempt to make up for the mistake.

Delivery inside the time slot, the team put the goods were I requested, no build instruction inside the box, which wasn't a issue, I contacted the company and they emailed them to me, instructions could be a little bit more user friendly, seen a lot better

Delivered on time all easily put together and top quality

Very quick delivery and the furniture was exactly as pictured, really easy and minimal assembly, looks lovely while also being comfortable, excellent value

I purchased some garden furniture and when it arrived I decided to return it for a refund.
I tried calling the number on the website/email but there is only a recorded message asking you to send an email.
There is also a WhatsApp number which is pointless as it also tells you to send an email.
After sending an email, they did however reply and I was charged £40 to send the goods back. Once they were collected, I received a refund.
It is frustrating that you can’t speak to anyone in person, but the refund was issued.

Beautiful furniture, I love it! Looked easy enough to assemble but my OH would probably disagree lol. Parts would be better labelled. Definitely will be making the most of it outside now especially with the fire pit built into the table for the cooler evenings. Would recommend ❤️

Lovely furniture which fitted in our garden perfectly, building the flat pack was relatively easy, probably best using a rachet socket set for bolts as wee spanners that come with the rattan corner sofa and two foot stools as a tad fiddly

My item arrived very quickly, however had what appeared to be a hot glue stain on in. When i reached out to the company, they refused to send out a replacement cushion cover and instead issued only offered a partial refund that was significantly less than what it cost to get the cover professionally cleaned. The stain still remains even after the cleaning.

Requested clarification on custom and VAT charges for delivery of purchased furniture to Ireland. None forthcoming. Have requested a refund before delivery as a result but no response.

I have tried to call them a good few times and email them too they eventually sent out some screws and they’re was not enough of them so had to go and bit them myself and when it was put together there seem to be two of same side of couch there also was only 6 back cushions no corner cushion also they need to send me the whole order again there customer service is not good

One of the most unprofessional and frustrating online shopping experiences I have ever had.

I ordered a garden furniture set and waited a long time, only to be told it was not actually in stock. I was then offered the same set in a different colour, which I reluctantly accepted as I had already wasted weeks waiting.

After agreeing to this, the exact same issue happened again. I was told the replacement would be available on 10th June, so I waited, only to later be informed that it still wasn’t available and the date had been pushed back again to 22nd June.

Throughout the entire process, communication was poor, reactive, and unreliable. Stock information appeared to be incorrect from the start, and I was repeatedly left chasing updates after promises were made and then broken.

Based on my experience dealing with the same individual throughout, this very much appears to be a one-person operation being passed off as a larger business. The lack of organisation, professionalism and basic fulfilment capability was extremely concerning.

The whole setup gave the impression of something being run very informally, almost like a garage operation rather than a proper retail business.

I would strongly advise avoiding this company entirely. My time was wasted, expectations were repeatedly broken, and there was zero confidence that anything advertised was actually available.

Everything about my delivery was perfect

Parcel missing on first delivery but this was sorted very good