Furniture in Fashion Reviews 

4,422
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 736 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt delivery service, noting that delivery teams are professional, helpful, and keep buyers well informed throughout the shipping process. Purchasers often note that the furniture pieces look high end, arrive well packaged in excellent condition, and are remarkably simple to build. However, some people mentioned receiving items with minor damages, scratches, or missing the correct parts needed for assembly. A few consumers also experienced difficulties and frustration when trying to resolve product issues, request replacements, or handle returns through customer service.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the furniture is sturdy, looks... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and prompt arrivals.... See more

Quality

Clients share positive opinions on quality, noting that the furniture looks amazing and is very sturdy.... See more

Order

People report positive experiences with order processes, noting that the website is wonderful and placing... See more

Service

Users describe positive interactions with service, highlighting great communication and prompt assistance... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We had an initial issue with the assembly of our Coffee Table. However we emailed the Support Team and were very well looked after by Anthony. After communicating by email a few times. Everything... See more

Company replied

Rated 4 out of 5 stars

The couple of dining chairs which I ordered arrived quickly and I was kept informed throughout their journey They are lovely, good quality chairs ,just as described ,however the box in which they arri... See more

Company replied

Rated 5 out of 5 stars

Chose this company because we needed a tall narrow shoe cupboard to fit the available space. The dimensions were perfect and the gloss white finish fitted the decor. The company informed us of the shi... See more

Company replied

Rated 5 out of 5 stars

From the start of the sale till the end I was kept fully informed when my product would arrive , I was delighted with my purchase could not believe the care in which every item was packaged The quali... See more

Company replied


Company details

  1. Living Room Furniture Store
  2. Bathroom Remodeler
  3. Bedroom Furniture Store
  4. Furniture Store
  5. Lighting Store

Written by the company

Furniture in Fashion Trademark : UK00003813849 Founded on 14th June 2007, by it's founder & CEO Asad Shamim, established one of the largest online furniture stores in the UK. As one of the largest online stores for modern & contemporary furniture, it’s become a one-stop shop for those looking for high-quality furniture for the home & office. With FIF, there’s a whole host of furniture available whether it’s for the home or the workplace. Offering office furniture to suit almost every budget, flexibility is offered with the large catalogue available. We have a major warehouse and showroom located in the up-and-coming town of Farnworth, Bolton BL4 9TP. Occupying over 60,000 square feet of area, the huge warehouse space allows us to store an array of bathroom furniture and more. This helps to initiate importing services across various countries. As of now, we’re one of the largest furniture stores for all products whether that’s bedroom furniture to living room furniture sets. The use of high-quality, German-manufactured items like outdoor furniture, for example, comes directly over to us from our 500,000-square-foot warehouse in Germany. A strong online presence has helped us grow over the years and expand our variety of furnishings, which includes lighting, to lift the mood of any space.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(4,422)

657 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Console table

Very good , arrived on time was really easy to put together. I’m very satisfied. I’m waiting to order the Lamp tables to match.

24 March 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you so much for your wonderful feedback! We're delighted to hear that your console table arrived on time and was easy to assemble. It’s great to know you’re very satisfied with your purchase.

We look forward to assisting you with the matching lamp tables—please don’t hesitate to reach out when you’re ready to order!

Rated 5 out of 5 stars

Value for money.

Value for money.
Easy to order anddelivered on time.
All in all a very nice experience.

23 March 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you so much for your kind words! We're delighted to hear that you found great value for money and had a smooth ordering experience. Ensuring timely delivery and overall customer satisfaction is always our top priority. We truly appreciate your feedback and look forward to serving you again soon!

Rated 5 out of 5 stars

Absolutely fantastic company and the…

Absolutely fantastic company and the quality of the the furniture is excellent. Anthony from the support team was very good and dealt with a slight issue which was rectified straight away.
Will definitely use this company again in the future.

26 March 2026
Unprompted review
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you so much for your wonderful feedback!

We’re absolutely delighted to hear that you’re pleased with the quality of your furniture and your overall experience with us. It’s especially great to know that Anthony from our support team was able to assist you promptly and resolve the issue to your satisfaction — we’ll be sure to pass along your kind words to him.

Your recommendation truly means a lot to us, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Love my table delivery was quick very…

Love my table delivery was quick very happy and very helpful thankyou

17 March 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thanks so much for your kind words!

We’re delighted to hear that you love your table and that the delivery was quick. It’s great to know our team could be helpful too—that means a lot to us.

If you ever need anything else, we’re always here to help. Enjoy your new table!

Rated 5 out of 5 stars

Nice product as described

Helpful people. Table as described. Good value for money and really pleased with the product. Nice quality and looks nice . Delivery men contact 30 mins before delivery. All good with the experience. Would shop with Furniture in Fashion again.

26 February 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you so much for your kind feedback!

We're delighted to hear that you're pleased with the quality and value of your table, and that it met your expectations. It’s also great to know our delivery team kept you well informed and provided a smooth experience.

Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future!

Rated 4 out of 5 stars

I recieved a phone call after ordering …

I recieved a phone call after ordering that it had sold out and we will enform you when it arrives and an estimated time for delivery. I thought that this is really good customers service. I recieved the product was happy with the build and quality.

18 March 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for sharing your experience!

We’re really pleased to hear that you appreciated the update call regarding your order — keeping our customers informed is very important to us. It’s also great to know that once your product arrived, you were happy with its build and quality.

Your feedback means a lot, and we’re glad we could provide a positive experience from start to finish. We look forward to serving you again in the future!

Rated 5 out of 5 stars

This was our first time using furniture…

This was our first time using furniture in fashion.. My partner assembled our new dining table today & we couldn't be happier. We will be purchasing the matching marble coffee table now we know it's a reliable and reputable company. The table was very well packaged and carried into the house by the delivery men Recommend to all. Happy customer

12 March 2026
Unprompted review
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you so much for your wonderful feedback!

We’re thrilled to hear that your first experience with us was such a positive one. It’s great to know that you’re happy with your new dining table and that everything from packaging to delivery met your expectations.

We’re especially pleased to hear you’re considering the matching marble coffee table — we’re confident you’ll love it just as much! Your recommendation truly means a lot to us.

Thank you again for choosing us, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Very good quality table at a reasonable…

Very good quality table at a reasonable price

18 March 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for your feedback!

We’re delighted to hear that you’re happy with the quality of your table and found it to be great value for money. Providing well-made products at reasonable prices is something we always strive for.

We truly appreciate your support and hope to serve you again in the future!

Rated 5 out of 5 stars

Great table

Great table, looks good and value for money. Fast delivery. Great service from start till delivery. Reccomend to anyone. Will definately use again.

18 March 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for your fantastic feedback!

We’re so pleased to hear that you’re happy with your table and found it to be great value for money. It’s wonderful to know that you were satisfied with the fast delivery and the service you received from start to finish.

Your recommendation means a lot to us, and we’re delighted to hear you would shop with us again. We look forward to serving you in the future!

Rated 5 out of 5 stars

Great delivery & fast

25 February 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for your great feedback!

We’re pleased to hear that your delivery was fast and met your expectations. Providing a smooth and efficient service is always our goal.

We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Shady lady

I was kept informed from purchasing to delivery and given the option of returning my money as the item was out of stock. I decided to wait for my item and was so pleased that I did as the lady statue is lovely and I’ve had nice comments from friends, I certainly would buy from this company again.

9 March 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you so much for your kind review!

We’re really glad we could keep you informed throughout the process, and we truly appreciate your patience while your item was restocked. It’s wonderful to hear that you’re pleased with the lady statue and that it’s already getting compliments from your friends—that means a lot to us.

Your support and trust mean everything, and we’re delighted to know you’d shop with us again. If there’s ever anything else we can help you with, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Great Service

Got what we ordered on time and delivered by a courteous team
Great Service

17 March 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for your wonderful feedback!

We’re delighted to hear that your order arrived on time and that our delivery team made a positive impression. Providing great service from start to finish is what we strive for, so it’s fantastic to know we met your expectations.

We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Dining table

Came packed very well with a good way to track it's journey

17 March 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for your feedback! We’re delighted to hear that your dining table arrived well-packaged and that you found the tracking process helpful.

We hope you enjoy your new table, and we appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

It's a very nice piece of Furniture for…

It's a very nice piece of Furniture for the price. Took a wee while to build, but the instructions are clear and easy to follow.

24 February 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for your feedback! We're delighted to hear that you’re pleased with the furniture and found it to be great value for the price. It’s also good to know that, although assembly took a little time, the instructions were clear and easy to follow.

We really appreciate you taking the time to share your experience and hope you enjoy your new furniture!

Rated 5 out of 5 stars

Great piece of furniture..

Great piece of furniture... Great price... Easy assembly.

16 March 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for your kind feedback! We're thrilled to hear that you’re happy with the furniture, found it to be great value for money, and that the assembly process was easy. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. Enjoy your new piece!

Rated 4 out of 5 stars

Lovely dining chairs

The couple of dining chairs which I ordered arrived quickly and I was kept informed throughout their journey They are lovely, good quality chairs ,just as described ,however the box in which they arrived was flimsy and battered .Luckily the chairs were individually wrapped and not damaged.Was so relieved that I loved the chairs because I would of dreaded having to send them back knowing the very high price for a return .

16 March 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for your detailed feedback! We're delighted to hear that you love your dining chairs and that they met your expectations in terms of quality and description. It's also great to know that you were happy with the delivery updates and speed.

We’re sorry to hear that the packaging was not up to standard and arrived in a battered condition. We understand how concerning that must have been, and we’ll be sure to pass this feedback on to our team to help improve our packaging in the future.

We’re very glad the chairs arrived safely and that you’re pleased with your purchase. Thank you again for sharing your experience!

Rated 4 out of 5 stars

The coffee table is alright.

The coffee table arrived quickly and was the one I ordered. I bought it at a reduced price and I am generally pleased with it, but I think it had been used for display and I wasn’t warned about that. The reason I believe this is the case is because it had been built and taken apart before I got it and the paint is chipped in a couple of places.

23 February 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for taking the time to share your feedback.

We’re pleased to hear that your coffee table arrived quickly and that you are generally happy with your purchase. However, we’re sorry to learn about the condition you received it in and understand your concerns regarding signs of prior assembly and minor paint chipping.

Please be assured that all our items are supplied as new, and this is not the experience we aim to provide. We would like to investigate this further for you. Kindly contact our support team at support@furnitureinfashion.net with images clearly showing the issues you have described so we can review and assist you accordingly.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

I am really pleased with the porcelain…

I am really pleased with the porcelain piece - it is exactly as shown and described on the website. Ordering and delivery were smooth and I would definitely order from this company again.

26 March 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for your wonderful feedback!

We’re delighted to hear that you are pleased with the porcelain piece and that it matched the description on our website. It’s also great to know that you found the ordering and delivery process smooth.

We truly appreciate your support and look forward to serving you again in the future!

Rated 5 out of 5 stars

Excellent product

Excellent product, value for money, good communication thank yiu

16 March 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for your excellent feedback!

We’re delighted to hear that you found the product to be great value for money and that you were happy with our communication. Your satisfaction means a lot to us.

Thank you for choosing us—we truly appreciate your support!

Rated 1 out of 5 stars

ORDERED TABLE & CHAIRS 12TH JAN 2026 OR…

ORDERED TABLE & CHAIRS 12TH JAN 2026 OR OUR NEW KITCHEN GOODS ARRIVED WE DIDNT UNBOX GOODS UNTIL LAST WEEK AS KITCHEN WAS BEING RENEWED DIDN'T HELP THAT FITTERS HAD A FAMIL DEATH HENCE SLIGHT DELAY
ON OPENING TABLE IT WAS FOUND TO BE MARKED
AND SCRATCHED WE REPORTED THIS AND WAS OFFERED £25 TO KEEP TABLE ON SPEAKING TO CITIZENS ADVICE THIS IS NOT ACCEPTABLE
WE ARE NOW SEEKING A FULL REFUND & UPLIFT OF GOODS

23 March 2026
Unprompted review
Furniture in Fashion logo

Reply from Furniture in Fashion

We’re very sorry to hear about the issues with your table and chairs.

After carefully evaluating your order, we would like to clarify a few points: the issues were reported more than 2 months after delivery, and the concerns raised as manufacturing defects are not confirmed as such. Regarding the table, as explained multiple times over email, it has a double plastic film covering that needs to be removed to reveal the chrome finish. The items were delivered exactly as displayed on our website, and we cannot be held responsible if they do not match your other furniture or home décor.

We would also like to clarify that the chairs and bench have no reported issues, and any return request appears to be due to them not matching your current furniture or décor.

However, we request that you contact our after-sales team for further resolution. They will be happy to assist you and work towards a solution in line with our terms and conditions.

We appreciate your understanding and patience.

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