We had an initial issue with the assembly of our Coffee Table. However we emailed the Support Team and were very well looked after by Anthony. After communicating by email a few times. Everything... See more
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Review summary
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The couple of dining chairs which I ordered arrived quickly and I was kept informed throughout their journey They are lovely, good quality chairs ,just as described ,however the box in which they arri... See more
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Chose this company because we needed a tall narrow shoe cupboard to fit the available space. The dimensions were perfect and the gloss white finish fitted the decor. The company informed us of the shi... See more
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From the start of the sale till the end I was kept fully informed when my product would arrive , I was delighted with my purchase could not believe the care in which every item was packaged The quali... See more
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Company details
Written by the company
Furniture in Fashion Trademark : UK00003813849 Founded on 14th June 2007, by it's founder & CEO Asad Shamim, established one of the largest online furniture stores in the UK. As one of the largest online stores for modern & contemporary furniture, it’s become a one-stop shop for those looking for high-quality furniture for the home & office. With FIF, there’s a whole host of furniture available whether it’s for the home or the workplace. Offering office furniture to suit almost every budget, flexibility is offered with the large catalogue available. We have a major warehouse and showroom located in the up-and-coming town of Farnworth, Bolton BL4 9TP. Occupying over 60,000 square feet of area, the huge warehouse space allows us to store an array of bathroom furniture and more. This helps to initiate importing services across various countries. As of now, we’re one of the largest furniture stores for all products whether that’s bedroom furniture to living room furniture sets. The use of high-quality, German-manufactured items like outdoor furniture, for example, comes directly over to us from our 500,000-square-foot warehouse in Germany. A strong online presence has helped us grow over the years and expand our variety of furnishings, which includes lighting, to lift the mood of any space.
Contact info
Causeway Mill ,14 Stone Hill Road, Express Trading Estate, BL4 9TP, Bolton, United Kingdom
- 01204792700
- support@furnitureinfashion.net
- www.furnitureinfashion.net
4.4
Excellent
4K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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The table was exactly as advertised
The table was exactly as advertised. very clear assembly diagrams
31 March 2026
Reply from Furniture in Fashion
Thank you for your great feedback!
We’re delighted to hear that the table met your expectations and was exactly as advertised. It’s also wonderful to know that you found the assembly diagrams clear and easy to follow—we aim to make the whole experience as smooth as possible.
We really appreciate you taking the time to share your experience and hope you enjoy your new table!
Reply from Furniture in Fashion
Thank you for your feedback!
We’re really pleased to hear that you’re happy with the quality of your item and that the delivery met your expectations. That’s exactly the experience we aim to provide.
We appreciate your support and look forward to serving you again in the future!
Grdat product and customer service
30 March 2026
Reply from Furniture in Fashion
Thank you for your feedback! We're delighted to hear that you're happy with both the product and our customer service.
We truly appreciate your support and look forward to serving you again!
Reply from Furniture in Fashion
Thank you for your wonderful feedback! We're delighted to hear that you were pleased with our service and the quality of your coffee table.
We truly appreciate your support and hope to welcome you back again soon!
Reply from Furniture in Fashion
Thank you for your lovely feedback! We're so pleased to hear that you’re happy with your purchase and found our company easy to deal with.
It’s great to know you’re satisfied with the quality of the table and benches. We truly appreciate your support and hope to serve you again soon!
Spot on super good prices and handled…
Spot on super good prices and handled efficiently.
Would use again.
31 March 2026
Reply from Furniture in Fashion
Thank you for your kind feedback! We're delighted to hear that you found our prices competitive and that your experience was handled efficiently.
We truly appreciate your support and look forward to serving you again in the future.
Very professional and helpful
Very professional and helpful, the order arrived earlier than i expected. I’m in the middle of moving have not open my order yet
9 March 2026
Reply from Furniture in Fashion
Thank you so much for your kind words! We’re really glad to hear that your order arrived earlier than expected—especially during a busy time like moving.
We completely understand that things can get hectic, so whenever you get a chance to open your order, we hope everything is just as you expect. If you need any assistance or have any questions, please don’t hesitate to reach out—we’re always here to help.
Wishing you a smooth and stress-free move!
Had a bit of a blip with the delivery…
Had a bit of a blip with the delivery time but it was resolved, the company went the extra mile to get it to us quickly.
The tables are made really well & very sturdy.
Very happy with Furniture in Fashion and would recommend them.
Thank you for all your help.
7 April 2026
Unprompted review
Reply from Furniture in Fashion
Thank you so much for your thoughtful feedback!
We’re sorry to hear there was a small hiccup with the delivery timing, but we’re really glad our team was able to resolve it quickly and get your order to you as soon as possible. It’s great to hear that you’re happy with the quality and sturdiness of the tables—that means a lot to us.
We truly appreciate your recommendation and your kind words about our service. If you ever need anything in the future, we’re always here to help.
Thanks again for choosing us!
Lovely products
Lovely products. Easy to use website. Fast delivery. Great products. Great communication after order.
9 March 2026
Reply from Furniture in Fashion
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our products, website, and delivery service. It’s especially wonderful to know that our communication met your expectations as well.
Your support truly means a lot to us, and we look forward to serving you again in the future!
Great furniture
Good website, good quality products at a great price. Delivery excellent.
9 March 2026
Reply from Furniture in Fashion
Thank you so much for your wonderful feedback! We're thrilled to hear that you’re happy with the quality of our furniture, found great value in our prices, and had a smooth experience with both our website and delivery service.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future!
Reply from Furniture in Fashion
Thank you for your feedback!
We’re delighted to hear that you’re happy with the product and that it was delivered quickly. Your support means a lot to us, and we look forward to serving you again in the future.
Reply from Furniture in Fashion
Thank you for your positive feedback!
We’re really pleased to hear that your order arrived on time and that the product met your expectations. Providing accurate descriptions and reliable delivery is something we always strive for.
We truly appreciate your support and hope to serve you again in the future.
Great company
Great company who kept me informed all the way from order to delivery
Cupboard is really strong once assembled but instructions are very small All the items in the instructions have numbers but there is nothing on the parts to identify them Easy to get parts confused
23 March 2026
Reply from Furniture in Fashion
Thank you for your kind feedback!
We’re delighted to hear that you had a positive experience with our service and that you were kept informed throughout your order and delivery process. It’s also great to know that you’re happy with the strength and quality of the cupboard once assembled.
We appreciate your comments regarding the assembly instructions. We understand how frustrating it can be when parts are not clearly labelled, and we will certainly pass this feedback on to our product team to help improve clarity and make the assembly process easier for our customers.
Thank you again for your support, and we hope you enjoy your new furniture!
My grandparents bought a sofa from here…
My grandparents bought a sofa from here but the quality was awful and the fabric was loose. We took photos, videos, etc but the support team refused to help because they stated it was not considered a fault. They then wanted to charge £110 to come and collect the sofa without exchanging it/refunding.
Also, the sofa was delivered to them in 2-3 large boxes, which they disposed of because there was no space to store these. On the website it stipulates customers should return goods with the packaging ''if possible'', but this seemed to be an issue as well.
15 March 2026
Unprompted review
Reply from Furniture in Fashion
We appreciate you taking the time to share your feedback and would like to clarify the situation further.
After carefully evaluating the order, we would like to confirm that this was a showroom purchase, and typically all showroom orders are handled directly by the showroom team. However, following your insistence, we stepped in to assist with your case. We requested images of the reported issues, and once received, these were forwarded to the supplier for assessment. The supplier has confirmed that the item does not have any manufacturing faults. We would also like to highlight that this supplier is one of our most trusted partners, and we have not received similar concerns from other customers who have purchased sofas from this range.
We understand that you are not satisfied with the product, and while we respect your perspective, this situation does not fall under a fault as per our policy. As previously communicated, we are able to arrange a collection; however, this would be subject to a collection fee. Additionally, items are required to be returned in their original packaging, as outlined in our terms and conditions. We appreciate that disposing of the packaging may have been due to space constraints, but this does make the return process more difficult.
We would also like to mention that we have provided clear explanations of the available resolutions in our previous responses. We note that you have continued to contact us regarding the same matter, and we kindly ask that you review our earlier replies. Should you wish to proceed, please respond to confirm how you would like to move forward within the options already provided.
We would like to reassure you that we have made every effort to resolve this matter in line with our terms and conditions. As such, we are unable to accept responsibility where a product is not faulty but is no longer wanted.
Utter garbage company and products
Utter garbage company and products. Parts missing out of box, contacted company and they didn’t want to know. (Although they will probably respond to this review saying otherwise.. don’t believe them). Stay away!
Update 1..
I did ask for a 10% discount on 2 occasions but no action was taken by yourselves. You ignored it. The 10% would not have covered the cost of the replacement parts anyway. I have the email I sent to you asking to initiate the discount. Please don’t lie.
Update 2.
The Email excuse is more nonsense. I accepted the discount offer on exactly the same email address as I ordered the item on.
Dreadful company. Bad customer service and products. Avoid!
3 November 2025
Unprompted review
Reply from Furniture in Fashion
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
After carefully reviewing your order, we can see that an issue was reported on 03/11/2025 at 16:27, at which time you requested compensation. We responded the same day offering a 10% discount as a gesture of goodwill, and a reminder was also sent on 04 November 2025. Unfortunately, we did not receive a response from your side following these communications. As a result, we were unable to proceed further, as confirmation is required in order for us to implement any resolution.
We would like to reassure you that we always aim to resolve issues in line with our terms and conditions, and we make every effort to support our customers. However, we cannot be held responsible where we do not receive a reply, as this prevents us from taking the matter forward.
We would also like to add that the majority of our customers are satisfied with their purchases, our products, and the courier services we use.
That said, we would still welcome the opportunity to assist you. Please contact our after-sales team at support@furnitureinfashion.net, and our dedicated support team will be happy to review your case and work towards a resolution upon receiving further correspondence from you.
We have now received a reply from you with different email address, rather than the one registered with your order, confirming acceptance of the discount. As we did not receive any confirmation previously, we will now proceed to initiate the refund process.
Reply from Furniture in Fashion
Thank you so much for your fantastic feedback! 😊
We’re really glad to hear you had a great experience. Your support means a lot to us, and we look forward to serving you again!
Very polite & helpful delivery drivers…
Very polite & helpful delivery drivers & furniture is beautiful 🤩🤩🤩🤩🤩
24 March 2026
Reply from Furniture in Fashion
Thank you so much for your kind words! 😊
We’re delighted to hear that our delivery drivers were polite and helpful, and that you love your furniture. Your feedback truly means a lot to us—enjoy your beautiful new pieces!
Very good service lovely sofa well…
Very good service lovely sofa well priced good quality
24 March 2026
Reply from Furniture in Fashion
Thank you for your lovely feedback! 😊
We’re so pleased to hear you’re happy with the service and that you love your sofa. It’s great to know you found it well priced and of good quality—enjoy!
Excellent tv stand with drawers.
Excellent product. Looks even better in real life. So well machined. Everything fitted perfectly.
3 March 2026
Reply from Furniture in Fashion
Thank you so much for your fantastic feedback! We're delighted to hear that you’re pleased with the TV stand and that it looks even better in real life. It’s great to know everything fitted perfectly and met your expectations in terms of quality and finish.
We truly appreciate your support and hope to serve you again soon!
Exceptional Customer Service
I was kept fully informed regarding delivery timescales due to the items ordered coming from Germany.
The goods arrived extremely well packaged & in first class condition. Adam particularly was very helpful diverting my delivery due to a holiday. I would certainly use this company again.
12 January 2026
Unprompted review
Reply from Furniture in Fashion
Thank you so much for your wonderful feedback! We're delighted to hear that you were kept well informed throughout the delivery process and that your items arrived safely and in perfect condition.
It's especially great to know that Adam was able to assist you with redirecting your delivery—he’ll be pleased to hear your kind words.
We truly appreciate your support and look forward to serving you again in the future!
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