Was nervous to order online & especially without seeing the sofa or being worried something would go wrong. But I have to say I was wrong. So happy with my new chestnut u shape sofa! Unbelievably comf... See more
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Review summary
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Reviews shaping this summary
I was a little weary of ordering at first but heard a friend had ordered previously and recommended them, so I ordered on a friday evening and got an email monday morning my sofa arrived on the friday... See more
Company replied
Brilliant customer service. My setee was out of stock. They contacted me to offer an in stock upgrade. Much better alternative. Delivered no fuss within a week. Each time I spoke to the customer servi... See more
Visited the showroom in Osset and the guys were helpful, knowledgeable and genuine. The turnaround time from purchase, manufacture and delivery (over 200 miles away) was exactly what they said....les... See more
Company replied
Company details
Written by the company
Founded in 2014, Furniture Direct Online, a family business with over 40 years of expertise in the furniture industry. From the beginning Furniture Direct Online has been focused on supplying the best quality furniture at the most affordable prices for our customers. In 2015 we moved to our brand new 80,000 sq ft warehouse in Wakefield, West Yorkshire. This progress allowed us to stock hold over 20,000 sofas and achieve fast, reliable deliveries. In 2019 we faced the challenge of the global pandemic. With thousands of sofas in stock and the lounging lifestyle, we all became accustomed to during the lockdown. This is where Furniture Direct Online stepped up, to become a household name. Delivering over 100 sofas per day nationwide. Here we are now, in 2024 with our new look and thousands of happy customers. Our mission still remains the same, striving to bring you incredible quality furniture at the most affordable prices with the absolute best customer experience.
Contact info
50 Dewsbury Road, WF5 9NQ, Ossett, United Kingdom
- 01924 279403
- sales@furnituredirectonline.co.uk
- www.furnituredirectonline.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 2 weeks
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2 & 3 sofa set
Ordered a 2 and 3 seater grey recliner sofa set! Absolutely beautiful set, packaged carefully and delivered with care, very happy with my new furniture!
27 May 2026
Unprompted review
I’m delighted with our sofa’s
I’m delighted with our sofa’s, ordered on a whim after spotting somthing similar in a charity shop window. A quick google search led me to this great company, brilliant prices and the sofas are good quality and very comfortable, so pleased with my purchase. Delivery only 6 working days too, all in all great service .
26 May 2026
Unprompted review
The sofa we chose was an excellent…
The sofa we chose was an excellent price and the timescale between buying and delivery was really quick aswell , would really recommend furniture direct online , and will use again in the future
22 May 2026
Unprompted review
Recommended
Amazing company. We ordered our new sofa on the Thursday which was then delivered for free on the Saturday. Really good product and customer experience
23 May 2026
Unprompted review
From the ordering to delivery
From the ordering to delivery. Service was excellent 👍. I also asked for old sofa collection which was done promptly!
14 May 2026
Good service and prompt
Good service and prompt. Didn’t really like delivery company though. He stood over my husband until he did trust pilot review and looking at his phone to see what he was writing
14 May 2026
Truly worth it
Kept in the picture from order to delivery. Turn around 4 days amazing.
Quality for £700 is outstanding
100% recommended and will definitely order again
9 May 2026
Delivered on schedule
13 May 2026
Amazing service from start to finish
Amazing service from start to finish. Sofa came within 2 days, the delivery men were polite and helpful. Tracking was accurate on the day of delivery. Sofa was packaged really well, to a professional standard. Communication on the WhatsApp business account was polite and professional. No missing parts or damages. I’m so happy with my purchase, the family love it and also had loads of friends enquiring about it so I have pointed them in this direction, as I highly recommend. Thanks again!!
22 May 2026
Unprompted review
All ran smoothly then I was told I…
All ran smoothly then I was told I would have to wait a couple weeks for the chair Then to be told once I received my sofa I would have to wait up to 6 weeks for the chair
7 May 2026
Easy to order,great communication,very…
Easy to order,great communication,very quick delivery,great delivery guys,very good quality sofas at a great price so happy with our new sofa's.
21 May 2026
Unprompted review
Absolutely fantastic service
Absolutely fantastic service, the sofa is beautiful and comfy, smooth delivery and so easy to put tigeyhrr
21 May 2026
Unprompted review
Fantastic sofa and deliveey
Had the sofa delivered yesterday and what can I say fantastic service from start to finish the sofa looks so much better in person I am so happy with it and just what we needed as a family so much more room for us all to sit together
20 May 2026
Unprompted review
Fantastic company
Fantastic company, excellent customer service. My new sofa is very comfy and huge fits all 5 of us on it easily and our dogs. Delivery was very fast ordered Wednesday and was delivered Saturday morning, Delivery men were very helpful and polite.
13 May 2026
Unprompted review
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