Furnished Finder Reviews 

I don't even want to give 1 star. This service is horrible. I never got 1 renter, and I had a great listing. Then they auto renew the listing and send you no notice (at least I never got one). They simply send you a confirmation that you renewed and were charged. Then they refuse to refund the fee, even if you cannot use them due to no availability anymore. They say they will not refund. This is poor customer service.

We've been Furnished Finder landlords and tenants for five years. We've referred tons of others to Furnished Finder. Six months ago we stopped renting our property out but forgot to toggle the Autorenew off. We were charged $179 for the upcoming year. I immediately reached out asking for a refund, and they simply say NO and hide behind "their policy." Furnished Finder: Policy over People.

Soo disappointed in general, from a wonky website that doesn't permit important filters, to landlords that are either not responsive, or totally honest or transparent, to the utter lack of customer service when a renter or a landlord needs assistance. Emails go routinely unanswered and it's nearly impossible to actually communicate with FF, when needed. I've used them several times over the last couple years, and each time I do, I end up frustrating, telling myself I won't use them again. Step up FF and landlords!

I stupidly referred a relative to Furnished Finders (FF) and he got scammed for $3000.00 attempting to rent a Portland, Maine listing. FF said the property owner contact info was VERIFIED? Nonsense! FF obviously does very little to verify anything. It’s time consumers stop feeding into these type of irresponsible greed capitalism websites that links unsophisticated users up to con artists.

HORRIBLE company.
They'll take your money and not provide the service.
DO NOT USE THEM

Michelle Cardona was exceptionly patient and helpful this afternoon in solving my problem where the menu on my dashboard partially covered my dashboard contents and prevented my full use of the dashboard .
5*s to her

I signed up for Furnished Finder and was charged $179 for the listing and another $119 for their setup service. Both payments happened within about an hour. The paywall appeared before explaining what each service actually was.

When I realized the setup service wasn’t what I expected, I contacted support immediately to cancel it. Then I tried to continue with the $179 self-service listing, but their verification process failed three times. Since I couldn’t use any part of the platform, I asked to cancel both and get a full refund—within the same hour.

They agreed to refund the $179 but refused to refund the $119 setup fee, claiming it’s “non-refundable,” even though no usable service was ever delivered and I couldn’t even access the listing.

I’ll never use this platform again. Their early paywall, confusing purchase flow, and refusal to issue a full refund for services that weren’t provided say everything about their business model.

Update: I’ve also been in touch with Capital One and will file a dispute for the remaining $119 once the charge posts. I’ll update this review based on how they handle it.

Update 2: It took them 10 days to send an email confirming the $179 refund, and now it will take another 3–5 days before it actually posts. They’re still refusing to refund the additional $119, but Capital One has issued a temporary credit while disputing it with Furnished Finder. Very poor experience overall, long delays and uncooperative service.

My property can be searched on Google with two cities - Atlanta or Marietta. I showed proof of this to support asking for help changing the listing from Atlanta to Marietta because the tenant leads that are recommended were consistently looking for city of Atlanta locations and my property on the Atlanta / Marietta line was too far away. They refused to update city even with proof that this was legitimate concern and my
Property can be found with both Atlanta and Marietta addresses. So now I’ve paid $175 for a subscription that is 100% reliant on users looking at the map view and none of the recommended tenants leads are coming from the right geographical location. I will not be renewing my listing and recommend other landlords look elsewhere. Plus the amount of fraud tenants that are on the platform is increasing at an alarming rate.

I paid for a full year to list my home for rent and did not receive a single rental inquiry or booking during that entire time. Despite the complete lack of activity on my account, I was recently charged for an automatic renewal — without any warning or notification.

What’s even more frustrating is that I hadn’t used the service at all throughout the year, which is clearly visible on my account history. When I reached out to request a refund, I was told it wasn’t possible — even though it’s obvious that the service provided me with no value whatsoever.

This experience has been incredibly disappointing. I feel taken advantage of, and it’s upsetting to see such a lack of accountability from a company I trusted. I hope you reconsider how you treat customers in similar situations moving forward.

A week ago, I paid for a listing service through Furnished Finder. Shortly after signing up, I started receiving numerous phishing and spam messages asking for my personal and financial information, which makes me believe my personal data was exposed through their platform. I reached out to customer service to cancel my subscription and request a refund, but they refused, citing their no-refund policy. If a website cannot protect user data and exposes its customers to scams, charging $180 is unacceptable. I had to contact my bank to dispute the transaction.

I cancelled my Furnished Finders account by phone on Dec 27, 2024, and moved out of my property on Dec 31, 2024 and no longer own this property. I hadn’t used their service since Nov 2024 and had 9 months of unused subscription.
On Oct 7, 2025, I was charged $179 for an unauthorized renewal and my listing was reposted. I never received any reminder email and contacted them immediately. Over several calls and chats from Oct 7–9, I asked to speak with a manager or corporate office but was denied every time.
This experience was extremely frustrating and unprofessional. I followed proper cancellation procedures, yet they still charged me almost a year later. Do not trust their billing or customer service. Run from this company! Scam!

My wife and I have been renting furnished housing for traveling professionals for years and expected Furnished Finder to be a reliable partner. Unfortunately, our recent experience has been very disappointing. A former tenant who materially breached her lease (vaping in the unit, allowing an unauthorized long-term occupant, and improperly discarding medical waste) left a false 1-star review.

When my wife contacted Furnished Finder customer service, she was told they cannot remove a tenant’s review under any circumstances, and that my only option was to post a reply. She requested a call from their Risk & Safety team and was assured she'd hear back within 24–48 hours. That was nearly two weeks ago, and still has not received any follow-up.

In the meantime, both of our properties have suffered from a sharp decline in inquiries, compounding the stress, time, and financial costs already caused by this tenant. Even more concerning, several of our legitimate 5-star reviews have mysteriously disappeared from our profile, further harming our visibility and reputation.

Beyond the review process, the platform itself has serious shortcomings. Their website is clunky and difficult to navigate, or easily use/update the calendar when a stay is extended, etc. Despite these issues, host pricing has increased significantly.

As a host, I find it deeply concerning that Furnished Finder provides no fair or transparent process to dispute demonstrably false reviews, fails to follow through on promised communication, removes positive reviews while leaving false negatives in place, and raises fees while reducing usability. Hosts deserve better protection, consistent support, and a platform that prioritizes fairness and functionality.

They really suck at customer service. They have no financial ethics. They charged me membership which I didn't even use but denied refund. If you send $200 down the drain, you can work with them.

I signed up for this platform as a landlord. I should have known it was a scam when they had some filipino call center rep hounding my phone every day to get me to sign up. I thought it would be a viable way to rent out my home, but what this platform actually does is trick you into listing your property by sending you "leads" for your property that do not match your rental area, criteria or price point. What's even worse is that the renters are so tired of their information being spammed out to landlords that their profiles will explicitly say "do not contact me" This platform might have been legit at one point or useful before but it is now a complete scam. I am requesting a full refund. DO NOT SIGN UP!

After working with many different service providers for landlords, I think I have found this one the absolute worst. Their leads are mostly scammers and/or not qualified professionals as they advertise. Then, they also have auto-renewal turned on for their services hidden in the fine print. It's one thing if you want to auto-renew on a monthly basis and not issue a refund, but when your minimum membership is 1 year, it's robbery.

I have received no tenants from this service and I have so little trust in them I asked them to delete all of my data and account information entirely about 370 days after signing up and paying over $300 for nothing.

Drew in Denver

Horrible site, please do not use! They are extremely scammy and take advantage of their users, especially from the landlord perspective. Tons of hidden fees and completely not user-friendly website. They charged me for another year without enough communication, and refused to give me my money back even though I reached out to them immediately that same day. Awful customer service and management. Not to mention the scams, rarely real people reaching out to you on this site. Stay away!

AWFUL!!!! App and website are confusing to use. Customer service is awful claiming they do not do refunds when they charge your account for a subscription you did not know you had that automatically renews. When talking to a customer service rep she tried to tell me there is no manager/supervisor she could transfer me to as well as no one in the company has the authority to issue a refund. How is that even possible?! You would think at almost $200 a pop they would have the financials to create a better website! Giant scam.

I strongly advise anyone considering Furnished Finder to avoid this platform. My experience was overwhelmingly negative — both in terms of the service itself and the company’s unethical business practices.

First, Furnished Finder automatically renewed my subscription without clear disclosure or my consent. I was never told during sign-up that the account would auto-renew, and I never received the legally required renewal notice email before they charged my card. When I requested a refund, they flatly refused — even after I cited state law and federal regulations that make such renewals unenforceable. I’ve since learned that many other customers report the exact same issue, suggesting this is not an isolated incident but a company-wide practice.

Second, the platform itself was an utter waste of money. Over the course of my listing, I received zero legitimate bookings. Most inquiries were obvious scams. Others ghosted me after my initial reply. And the few that were real were budget travelers demanding steep discounts or making wildly inappropriate requests — including one woman who wanted to bring four children and multiple pets into a small 2-bedroom, 1-bath property. This shows a complete lack of screening or quality control on Furnished Finder’s part.

Between the deceptive billing, the nonexistent results, the low-quality leads, and the company’s refusal to take accountability, I consider this one of the worst services I’ve ever used. There are far more reputable platforms out there. I will never use Furnished Finder again — and I would strongly caution others to steer clear.

Michell Cardona was an excellent representative as she guided me thru each step with the Dashboard, trying to upload the photos and then evidentially I emailed all photos and the listing was finished ! She was definitely a blessing for me. Thank you so much Michell!

fraud fraud fraud they bill you for things you dont need then the Philippine customer service rep is a nasty lying POS and treat the customer treat you like a criminal... never using them again! fraudsters!