FrontinescerBeckendgrop Reviews 

Ordered 8 draw bedroom dresser, god knows what they have sent. There’s a mobile number on the website which is very Micky mouse and there’s a VM which says we cannot answer your call I have emailed with no reply

Horrible experience. The item arrived almost a month from the order. It was supposed to be no more than 9 working days. The item arrived damaged. NEVER MORE

Pretty poor really. Ordered some drawer runners for what was a competitive price but, delivery quoted was 2 - 4 business days, a week later I had heard nothing. I chased them via email, no response. I then raised an issue through PayPal ( thank god for PayPal), 2 hours later I received a full refund through PayPal. No explanation from the company as to what went wrong, no apology, nothing. Very efficient refund but only due to the intervention of PayPal.

purchased cabinet soft close hinges,only 2/3rds were sent.recieved rest of order withing the week, after several emails.
However these hinges have turned out to be a waste of money.They were to replace the 20yr old hinges,to fit new cabinet doors.After now 9 months,7 of these hinges have broke,the piece that clips onto the base has snapped off,so have to purchase more ,better quality ones,from another source.Have also left 1 star rating,with comment, on THEIR website,but seems they only show positive comments ,as mine is nowhere to be found.

I am very satisfied with the products. The order process was very easy, the products as I expected and the delivery fast.
Unfortunately one piece was damaged during the transport. I made pictures and send a mail to Furnica. They answered immediately and give me a price reduction for the damaged piece. Very friendly...
I can highly recommend this shop!

Ordered 2 weeks ago, they stated a 10 day delivery. Have emailed with no response. Having to go through my bank to get my money back. They simply don’t care about their customers at all.

Quality products. Quick delivery. Very happy with the items.

Prompt sorting of the problem
Thank you

Worst purchase and customer service in my 38 years experience! Items didn't arrive in 6-9 days as suggested on purchase, when they did arrive, 80% of the items were damaged, when I finally got a response from their customer service team, replacement parts were sent, over six weeks later, again arrived damaged and they were clearly off cuts, as they were factory cut wrong and nothing would assemble. Customer service then decided to ignore my emails for four weeks, until I opened a dispute with PayPal. I have never experienced anything like this before, it drained me physically and mentally for the better part of five months, until resolve with PayPals help, this is exactly how companies shouldn't treat their customers. The drawers, costing me over £500 went out with the trash. I have to fight constantly to keep this review on here to help others, but over the last year Furnica relentlessly keep trying to get it removed, borderline harassment and trading standards will be made aware of this.

I ordered the wrong items. Furnica responded almost immediately when I notified them of my error and they undertook to refund the amount I had paid for the items (including shipping cost).

Customer services lie....ordered some items with 2 to 4 working day delivery. 10 days later no info or items. Contacted customer services with order details and told the were going to contact DPD the courier and find out where the item was....DPD have no knowledge of the parcel, they have no collection booked from furnica , and no advanced collection booking information so as far as they are concerned furnica haven't even prepared the item for dispatch. Why do companies like furnica believe it's acceptable to blatantly lie to customers to cover up their failures. If they had just said sorry we haven't been able to dispatch the item yet I wouldn't have minded at all.

****update since the review*** so Furnica have now sent me an email supposedly from DPD saying they have damaged the parcel and would I like a new item sent or a refund - I've asked for a new item to be sent, but still not received any tracking info. Call me cynical , but this isn't how DPD work....I get regular DPD deliveries from dozens of different companies, and every time, as soon as the parcel collection is booked from the supplier, DPD send me an email saying "we are expecting your parcel" and it then shows up in "MyDPD" -this is before they have even picked it up....and so this seems to be a complete nonsense....I will update if and when Furnica actually provide me with a trackable consignment number.

Not impressed!
The item came in different deliveries with one part taking extremely long.
With the item not being up to scratch I have asked for a refund. I received adequate correspondence up until the refund stage and now I feel like I’ve been robbed!
Very sad situation considering it is coming up to Christmas.
I keep beating myself up for not using IKEA or Wayfair.
Please can you authorise my refund!!

Great prices but 0 customer service.

Ordered 3 parts, two turned up 2 days late with no explanation about the missing third part. Phoned 30-40 times across 3 days, with no response. Two emails no response. Ordered a replacement for the third part from amazon and now I'm getting another delivery from furnica today.

3 stars because everything is turning up, but late and with 0 support.

Sorted next day delivery for me for an urgently needed product, great service!

I had a flakey start with this company. It almost felt as if everything was a scam as communication was quite slow. If anything this company needs to work on its speed of response, and I’d suggest a tweak of advertising to under promose and over deliver might work well, especially on delivery times.

I’ve bought a product and it’s quite adequate for the price paid. The instructions for assembly were ok but could do with being printed bigger.

Would I buy again? Well so far after assembly the item is ok, it’s not “awesome” but it is as described and it great value.

It does seem as though it’s fairly robust although drawer runners are really cheap and clunky.

Would I buy again? Possibly yes with an expectation that it may take longer to deliver than advertised.

Value wise I’m fairly happy and despite the shaky start with communications I’m a happy customer so this does get 5 stars from me.

Description of items was excellent, ordering was easy and delivery prompt, overall a great experience and to top it all great prices.

I have recently bought "Drawer runners ball bearing 250mm - H27 (right and left side) × 1" from Furnica.com. I am extremely pleased with my purchase as I have received my drawer runner exactly as it is described on the website. Product information of the website is super easy to understand with pictures which makes my overall purchase experience super smooth. I cannot forget to mention that my order was dispatched next morning with DPD and I have received it the following day for which I am super happy. My overall experience with furnica.com is big super fat satisfactory. I highly recommend and will definitely use furnica.com again.

Furnica not only have lots of products at good prices, they also have excellent service. I had ordered a pair of runners that turned out to be the wrong ones, but over several speedy email conversations their service dept helped me find the right one which was swiftly sent to me

Order delivered promptly and perfect for the drawer I ordered it for