FrontinescerBeckendgrop Reviews 

What a shame, I’ve used these 3 times before, no problems, this time I had a funny feeling, no tracking, no email confirmation of shipping, so I checked trust pilot! They must have gone downhill, I did manage to cancel order & get full refund, they told me DPD lost the parcel!!!
Shall never use again, got replacement items from Amazon next day!

Received my furniture just 1 day shy of 6 weeks.only through my emails did I get any information. Customer services should notify customers of any delay not having to chase your orders yourself. I am however really pleased with my goods. I did get offered a discount for inconvenience

Not received my item after nearly a month. Customer service is practically nonexistent. Avoid.
Item still hasn't been dispatched a month later, provided tracking after I asked them several times for a tracking number.
Told me two different dates the items would turn up.

Like many others I purchased furniture from this website and expressed my disappointment in the quality of the product and miscommunication : item was sent in two parcels with two separate delivery companies ; the gentleman I spoke to was very kind and polite and apologised for the confusion but that didn’t change my bad experience; and for the some reason my first review has been removed for being defamatory!!!!!!! Seriously!!!! I was being honest like many others here I had a bad experience

We ordered a cabinet and it arrived damaged. We've tried endlessly to get replacement parts - no reply or help. The cabinet is flimsy and other draws have broken despite being rarely used. Terrible company and NO customer service!

Having previously used this company in the past with no issues I thought I would place a large order for a product I have coming up. They have taken my money not been able to fulfil my order as they haven’t got items in stock. They advised me to cancel the order which I have done but I’m still yet to be refunded. My emails are now being ignored on the matter. This has been going on for over 2 weeks

At first I was sceptical thought oh my God what have I done as only one parcel had turned up and parts were not there so I jumped the gun contacted them by email and to be fair they replied straight away explained there was another parcel on way and to be honest it wouldn't have all fitted into first box it took me a good day to assemble it and when finished they look great so great that we will be placing another order soon and possibly one next year great experience in the end and quality furniture

I bought a chest of drawers at furnica. I will never repeat this experience. The photos on the site were very beautiful, but the reality was very different. The quality of the materials is terrible. Not resistant, it is unstable. Already ruined. And even more so after assembly. They seem nice from the support. I asked for a full refund and they offered me only a partial one. Of which I am still waiting for confirmation. In any case, I strongly advise against purchasing this furniture which, during assembly, with approximate and unclear instructions, is also very difficult to assemble. I am very sorry because I relied a lot on this site and this item. But I will never buy from them again.

This is the first time I have used Furnica but it won’t be the last. I purchased large drawer sliders; the product is fantastic, very robust and well finished. Highly recommend. There was a delay in delivery but I was kept informed. Very professional. Thanks.

Ordered some glass shelf brackets. Bought a glass shelf made specifically to fit the brackets. I chased them after waiting ages for the brackets to arrive to be told their "warehouse in UK and in Germany confirmed we don't have the Glass shelf holders you ordered in stock anymore as we reduce the offer of this product category. " whatever that means.
Oh and today they are still showing as available on the website.

Customer service is non-existent. Avoid this company as much as you can. My order, which was supposed to arrive in 3-5 days, is a month old, it has been in "Processing" status since day one. No one answers the phone, no one answers the email either. Stay away.

Worst shopping experience, I got charged £180 for customs on some runners that only cost £160, turns out someone wrote the value of the item at €900!!! Its been literal months, furnica is not replying, they have not refunded the customs charge and have made no attempt to remedy this.

The worst quality I have ever seen on woood ever . Save your money and do not buy. They don’t answer their calls either. Don’t bother please

Absolutely useless company !!!
This company should be called JOKE or MISTAKE!!!
When I ordered website show 2-4 working days for delivery!!!
Today past 12 working days and tracing number show item delay!!!!
Absolutely rubbish!!!

Ordered a furniture. Shipping was very delayed. Contacting by mail answered at once) I was told DHL had not shipped yet. After the 2. mail it had been shipped immediately and it arrived at the promised date.Good packaging, no harms. Very nice furniture, the drawers are a bit delicate. All in all very satisfied.

Absolute joke of a company placed my order they sent only half of my order and the half they sent was a totally different order you Carnt contact them has they don’t have a contact number an Absloute disgrace avoid ordering from this company

Mail carrier lost my package, and customer support replied quickly to my inquiry, communicated next steps and kept me informed of progress as they resolved the issue. Very impressed with the level of customer support, and would recommend Furnica wholeheartedly.

Avoid this company. Delivery is poor , quality is poor and sent with no instructions . I had to wait for 6 weeks as colour I ordered was out of stock although they let my order go through and took the money . Had to accept a different colour in the end . Quality is poor and sticky protective seal hard to get off .. comes off in bits. For my second piece of furniture no instructions send do 6 weeks later I am still not sorted . Communication poor throughout and the only contact you can get is via email.

An absolutely brilliant service. Ordered at 11.30am on Friday and delivered this morning before 9am! We'll packed too. Items as described and good quality and even no postage on an over £50 order.