I ordered the large strawberry bouquet, which should have been 45 strawberries, but we only received the medium size with 30 strawberries (photo evidence available). I wouldn't normally mind if th... See more
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First class service Well presented. Lovely selection of fruit perfectly chosen
Placed the order 4 days ahead of my nieces birthday and paid extra for Saturday delivery. Parcel didn’t arrive. Called repeatedly but no reply. Called again next day and lady on the phone said picked... See more
Company replied
Absolutely happy with my bouquet of strawberry chocolates, they were delicious and arrived at a reasonable time I had received a different bouquet for my birthday in May but sadly it arrived all... See more
Company details
Written by the company
From Chocolate Strawberries, Marshmallows, Brownies and Donuts, to Fruit Basket Arrangements and Bouquets, we have something to suit everyone and every occasion. We can send gifts across the UK via a national courier service. If you are local to us in South Wales, you can find our shop at Pyle Garden Village, CF33 6BJ, where you can view some of our designs and arrangements, spoil yourself with some delicious treats and even try some of our samples!!! We also provide a range of Wedding and Event Services including Chocolate Fountains, Strawberry Towers, Donut Towers, Cheese Towers, Sweet Carts, Candy Floss & Popcorn Machines and lots more!!
Contact info
5, SWN YR AFON, KENFIG HILL, CF33 6AJ, Bridgend, United Kingdom
- 01656669650
- info@fruitybouquets.co.uk
- www.fruitybouquets.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Great
Great, very professional and was able to help us out at short notice.
I didn’t get a change to sample the sweets myself but my guests definitely enjoyed!
The presentation was lovely too.

Reply from Fruity Bouquets
Ordered a fruit bouquet
Ordered a fruit bouquet, this was my 1st order with the company,was in 2 minds to order or not as some negative feed back,but went ahead with it anyway,chose Saturday delivery,as to my surprise it turned up looking amazing my family loved it would order from them again,and recommend them to friends and family, thank you so much my dad loved the design and ate all the fruit👍
Ordered a fruit basket as a thank you…
Ordered a fruit basket as a thank you for a friends help but when it arrived the pineapple and peach was rotten. Despite phone calls and emails they only replied once asking me for evidence which I sent photos of in my original email. No response so bad customer service. They also added on their photo of the fruit basket a bunch of bananas but this never arrived. Don't order from these people as you will be disappointed. Before posting this review I gave them the opportunity to put things right but they ignored my request.
Placed the order 4 days ahead of my…
Placed the order 4 days ahead of my nieces birthday and paid extra for Saturday delivery. Parcel didn’t arrive. Called repeatedly but no reply. Called again next day and lady on the phone said picked up by courier on Friday but appears still sitting in the depot. Finally the fruit arrangement got delivered 3 days late, all withered and with horrible smell and fungus on fruits. Called to complain, left repeated voice messages but no reply or call back.

Reply from Fruity Bouquets
Amazing surprise for a special birthday. Looking for something different, look no further. Excellent product & service.
Wanted to do something different for my daughters 21st birthday, who is in uni in Southampton. Spoke with a very helpfull lady (Emma) who was very patient with me as the line was bad due to my location. Placed an order and it was delivered in 24 hrs for my daughters birthday surprise. She loved it. Thank you so much. Highly recommended.

Reply from Fruity Bouquets
Dreadful Communication- To busy for the customers
This company, I’m not going to lie, the lady I booked with was nice and even offered me a discount but it was only after that interaction that things turned sour. I rang up asking for a copy invoice and to confirm a few details for my event in which I was told someone would send it to me. I was chasing them for 1 whole week, sent emails and phone calls to them asking for it kindly. I was then greeted with a very rude lady on the phone and had me shocked with her mannerism. After finally getting in contact with the owner she, blamed me for being rude to her staff, which I am gobsmacked (I’m not being funny but if you sit down with your staff and ask them if you was being rude to a customer they aren’t going to voluntarily say yes) because all I asked for was a copy of my invoice and if she could get back to me. I was told from her staff ‘she’s busy today so she might call ya tomorrow’ she decided to return my email 2 days before my event and dropped it, because she felt uncomfortable. All I was trying to do is have someone confirm my event, especially since she took FULL payment off me. She was giving me the impression her business was going to take it and not return a service. I really honestly believe you shouldn’t do business with this company, they are unprofessional and unreliable. She still has not given me my refund back! Customers beware!
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