At no stage through the order process over the phone was a monthly fee mentioned until the email came through. My elderly parents believed it was a one off purchase and when the email came through co... See more
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See what reviewers are saying
I am absolutely disgusted at how this company can get away with what they do, I applied for a loan and was told I could have £359 over 12 months at £29.89 a month they took 15 pence first and then too... See more
Robbing Basxxxds. Unlucky but your fraudulent payment was declined, and my bank have blocked yous
Absolutely appalling organisation! My 90 year old mother - in all innocence - called who she thought was JML (a trusted brand) - to order a product. Three days later all hell erupted - Froogal started... See more
Company replied
1.3
Bad
85 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the Savings!!
I have been using this for several months now and I really like the offers. I've phoned Customer Services to check on some stuff and they have been great. The app is so handy too!!
21 December 2023
Unprompted review
Don't reply to cancel emails
Tried to contact Froogul twice via their email to cancel my policy as I was missold - no reply at all.... definitely wouldn't recommend
They have since asked for more information on this and have done nothing to rectify this issue
Plus monthly payment is taken via 'card payment' so you can't cancel as it's not a direct debit!
19 December 2023
Unprompted review
Possible Fraudulent Company
Advised this company I no longer wished to be a member, cancelled in good time and advised them within the cancellation period. Followed up original e-mail three times, finally rang their unhelpful customer service to complain re the two payments they took from my account. They insisted they had not received my e-mails, and I should e-mail the same address as I had been doing !! Rang my banks fraud department to advise and stop any further payments. Would avoid this company as they may be fraudulent.
3 September 2023
Unprompted review
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