Incompetent and Damaging
I made the mistake of choosing Frogspark now part of Digital Maze to build us a Wordpress site in 2020. Cost of the build was £6,700 + vat. I summarise the reasons for the poor review below:
1. Not e-commerce friendly
The customer process was slowed down, from adding loading pages to adding up to 20 steps in the customer checkout process. On launching this site our conversation dropped by more than 30%.
2. Slow site / Plugin bloat
It took up to 15 seconds to load our site on older devices. The site was built with modern mobiles and Apple products in mind. The site was launched with 52 plug-ins bloating our site and slowing it down. We regularly experienced bugs with plugin conflicts causing issues with payment handling, and customers being unable to add products to the cart. At the outset of the project we were assured that everything would be coded and they wouldn’t rely heavily on plugins.
3. Poor Project Management
It’s no exaggeration to say that Frogspark delayed the launch of the site more than 30 times over the course of six months. They would regularly claim to have done updates, that when checked simply hadn’t been done. They were careless implementing their own design, so I needed to micromanage their mistakes and inconsistencies with their own design. We’ve discovered careless mistakes like the cookie consent code being inserted twice, causing customers to have to close the request twice.
It should be noted that as soon as the last invoice was paid, we spent another six months post launch chasing them to fix things they said they’d fix in their own work, all part of the original project. They never took or return my calls, and were slow to respond on email communication. This is not what you need from an IT company.
We’ve spent thousands of pounds since launching on conversion rate optimisation and site speed optimisation and developers have discovered many careless mistakes in the code in the process.
If you want to verify this review or discuss anything in detail you can do so by going to our site skinny bakery and creating a ticket.