The product actually works! Simple, cost effective, does what it claims to fix, stops my rug moving and rippling up. It also enhances the under foot feel which is a superb added bonus. Customer Servi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast and helpful response to query about delivery instructions over a bank holiday weekend. Goods delivered on time as promised. Clear guidance on how to fit the product over a carpet. As a 'first... See more
Company replied
A very decent and well organised company to deal with. They were very quick to respond to my query regarding the correct product to purchase regarding the best underlay for my rug. The ordering was s... See more
Company replied
Easy to order. Good price. Arrived promptly via courier with no extra charges. Great service. Foxi underlay works great to stop runner slipping on hard floor. A very good online shopping experience.
Company details
Written by the company
The UK's largest choice of Rugs and Large rugs available to buy Online or instore at one of Supermarket sized Stores. Stores located in Bodelwyddan North Wales and Shrewsbury Shropshire.
Contact info
Kaydon House, Kinmel Park, , LL18 5TY, Bodelwyddan., United States
- 01745 584404
- sales@frithrugs.co.uk
- www.frithrugs.co.uk
4.9
Excellent
3K reviews
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Hasn’t replied to negative reviews
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Fast and efficient
11 November 2025
Reply from FrithRugs
Thank you for taking time out to leave us a great review.
Ian
I received my Foxi non slip underlay…
I received my Foxi non slip underlay today and will be ordering some more for our other carpets.
12 November 2025
Unprompted review
Reply from FrithRugs
Thank you Bazil, and we'll be glad to be of service whenever you need us again.
Ian
Excellent service and quality
Excellent communication and they changed the delivery day for me as soon as I asked. The rug came on time on the day I requested. The quality of the rug is superb. I am delighted with my purchase. I wouldn't hesitate to buy from Frith Rugs again.
6 November 2025
Reply from FrithRugs
Thank you for a brilliant review Karena and we hope to see you again soon.
Ian
Good, solid ‘old fashioned customer service and product quality
Excellent on time delivery. Well packed. The rug underlay we ordered is our second order of the same. Excellent quality. I can highly recommend Frith Rugs. Good, solid ‘old fashioned’ customer service and product quality.
30 October 2025
Reply from FrithRugs
That's exactly what we strive for Mel, and many thanks for your lovely review.
Ian
Best underlay
Best underlay, tried others but only this one works with rugs and carpets
3 November 2025
Beautiful Chinese hearth rug
Beautiful Chinese hearth rug, just what I have been looking for. Great service and quick delivery 👌
27 October 2025
Good product coupled with excellent service.
From ordering to delivery the company kept me informed of progress.
The rug was ordered on Friday and delivered the following Thursday.
Excellent packaging protected the rug from the wet and inclement weather.
I would highly recommend this company
to anyone purchasing online.
4 November 2025
Reply from FrithRugs
Thank you for taking the time to write us a brillaint 5 star review. I'm glad to hear everything went smoothly with your order and you can enjoy your new rug.
Ian
I found Paul incredibly helpful with…
I found Paul incredibly helpful with advice and specifications etc
I am still trying to find someone in Chichester to put the underlay in place
3 November 2025
Reply from FrithRugs
Thank you for your order and the great review Linda. I'll be sure to pass on your kind words to Paul also.
Ian
The people to whom we spoke on the…
The people to whom we spoke on the phone were very helpful and obliging.
23 October 2025
Reply from FrithRugs
I'm glad to hear this Phillip, and I'll be sure to pass on the sentiments to our team.
Ian
A very nice rug and very efficient…
A very nice rug and very efficient service with good communication
30 October 2025
Reply from FrithRugs
Many thanks for the review, Hugh
Superb service
Superb service. A very swift dispatch and delivery for the order. The rug arrived well packaged and In an excellent condition. Delighted with the beautiful rug.
30 October 2025
Reply from FrithRugs
Thank you for a birlliant 5 star review and we hope you enjoy your new rug for years to come.
Ian
We have had rugs from this family…
We have had rugs from this family company for many years and have never had any complaints or issues. Speedy delivery as always. Very happy with our new washable rug.
27 October 2025
Reply from FrithRugs
We're so glad to hear you are happy with your new rug, and thank you for your repeat custom and giving us a great review too!
Ian
Excellent underlay for rug on top of carpet
The underlay for a rug on top of a carpet arrived quickly with clear instructions. The underlay was simple to install and is functioning perfectly. It looks like it will last for a long time
13 October 2025
Reply from FrithRugs
Thank you for your recent order David, and for taking the time to leave us a 5 star review.
Reply from FrithRugs
Thank you for your review Ivan and apologies regarding a late delivery, I will look into this.
Ian
Reply from FrithRugs
We're so glad you're happy William
Rug underlay to stop movement working…
Rug underlay to stop movement working very well after trying other solutions and was delivered quickly.
8 October 2025
Reply from FrithRugs
Thank you for you for the taking time to leave us a review Paul
Great service arrived on time but we…
Great service arrived on time but we realised we need a bigger rug so I mailed them and with a day I had a call where Ian there organised collecting the original rug and delivering the new bigger rug within two days...Friendly and professional service
7 October 2025
Reply from FrithRugs
Many thanks for taking the time to give us a great review Russ, and it was no problem at all in arranging amendments with your order.
Ian
Ordering was straightforward
Ordering was straightforward. Excellent customer service. Lovely rug.
6 October 2025
Reply from FrithRugs
We're glad all went smoothly with your order and thank you for the review.
Great communication from emails to text…
Great communication from emails to text about the order and delivery.
13 October 2025
Reply from FrithRugs
Thank you for a great review Karen.
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