FrithRugs Reviews 

2,926
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the rugs, noting that the materials feel luxurious and match their online descriptions perfectly every time. Many consumers also emphasize how well the anti-creep underlay works on different floor types while adding extra cushioning underfoot during daily use. Some people also felt that the digital platform made online shopping straightforward and intuitive, complemented consistently by fast and secure shipping arrangements. Reviewers often highlight the extremely quick response times and friendly, helpful assistance provided by staff members when managing individual orders or product queries.

What people talk about most

Product

Reviewers highlight deep satisfaction with the exceptional quality and appearance of the products, noting... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast dispatch times and parcels... See more

Quality

Customers expressed great satisfaction with the exceptional quality, noting that items frequently exceed... See more

Service

People report positive experiences with service, consistently praising the exceptional quality, helpful... See more

Order

Customers consistently note positive experiences with order processes, highlighting that online ordering is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product actually works! Simple, cost effective, does what it claims to fix, stops my rug moving and rippling up. It also enhances the under foot feel which is a superb added bonus. Customer Servi... See more

Company replied

Rated 5 out of 5 stars

Fast and helpful response to query about delivery instructions over a bank holiday weekend. Goods delivered on time as promised. Clear guidance on how to fit the product over a carpet. As a 'first... See more

Company replied

Rated 5 out of 5 stars

A very decent and well organised company to deal with. They were very quick to respond to my query regarding the correct product to purchase regarding the best underlay for my rug. The ordering was s... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Good price. Arrived promptly via courier with no extra charges. Great service. Foxi underlay works great to stop runner slipping on hard floor. A very good online shopping experience.


Company details

  1. Interior Designer

Written by the company

The UK's largest choice of Rugs and Large rugs available to buy Online or instore at one of Supermarket sized Stores. Stores located in Bodelwyddan North Wales and Shrewsbury Shropshire.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,926)

173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We are very pleased with the experience…

We are very pleased with the experience we had. The service level was exceptional. As regular customers we really like your service and product offering. Thank you !

10 June 2026
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Reply from FrithRugs

I'm so glad to hear we met your expectations once again Graham, and thank you so much for your repeat custom, it means a lot to us!

Ian

Rated 5 out of 5 stars

Really helpful customer service on the…

Really helpful customer service on the phone, prompt delivery, excellent price.

9 June 2026
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Reply from FrithRugs

Many thanks for taking time to leave us a review Nick, and I will pass on your words to our customer service team.

Ian

Rated 5 out of 5 stars

Very pleased with the rug

Very pleased with the rug. Good quality and exactly what I wanted. Delivered efficiently and on time

9 June 2026
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Reply from FrithRugs

Thank you for the great review Alison.

Ian

Rated 5 out of 5 stars

Excellent service

Excellent service. I have purchased numerous times from Frith Rugs, and have always been satisfied with the products. Easy to order online,competitive prices. Super quick delivery.

1 June 2026
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Reply from FrithRugs

Hi Enid,

Thank you so much for coming back to us once again and for leaving us another brilliant review.

Ian

Rated 5 out of 5 stars

Lovely rug

Lovely rug, matches everything else in the room perfectly, good quality and delivered in the alloted time window.

20 May 2026
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Reply from FrithRugs

Thank you Dennis and I'm happy to hear your new rug matches your room well.

Ian

Rated 5 out of 5 stars

Customer service

Excellent speedy, knowledgeable and helpful responses to an online contact form and subsequent emails. Would highly recommend their customer service and quality of products and will undoubtedly shop here in future. A rare gem!

26 May 2026
Unprompted review
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Reply from FrithRugs

Tina, thank you for your kind words and I'll be sure to pass this review on to our team. We hope to see you again in the future.

Ian

Rated 5 out of 5 stars

It was as good as we hoped as it was…

It was as good as we hoped as it was more money than we first going to pay but the quality was worth it and the delivery ontime

20 May 2026
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Reply from FrithRugs

Thank you for your review Charles. Our Indian Rajbik range is indeed a superb quality and a beautiful design.

Ian

Rated 4 out of 5 stars

Beautiful Rugs

Excellent choice of rugs and sizes. All top quality pure 100% wool. Fast reliable service. My friends all say how lovely they are and that I have excellent taste. Sadly delivery was a letdown with the courier delaying on three occasions. This would not affect me using Frith Rugs in the future but perhaps a review of courier service used would be in order.

11 May 2026
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Reply from FrithRugs

Thank you for such a great review Joy, I'm glad to hear you are happy with your purchase and that you are receiving lovely compliments from your friends. Apologies for any delays with delivery, I will look into this to see how we can eradicate any future issues.

Ian

Rated 5 out of 5 stars

Quality, quality,quality

As always, fantastic value for money. Quality is always better than expected and delivery is great.

9 January 2026
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Reply from FrithRugs

Thank so much for your repeat custom and for a fantastic review.

Ian

Rated 5 out of 5 stars

Rug Underlay Purchase

Fast and helpful response to query about delivery instructions over a bank holiday weekend. Goods delivered on time as promised. Clear guidance on how to fit the product over a carpet. As a 'first time' user of the underlay it may be some days before we can see if it is perfectly successful.

5 May 2026
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Reply from FrithRugs

Thank you so much for your purchase and for giving us a brilliant review. The supergrip underlay is a brilliant product so I'm sure it's been a success.

Ian

Rated 5 out of 5 stars

Shipped fast no problem

Shipped fast no problem
Great anti slip for under rugs

30 April 2026
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Reply from FrithRugs

Thank you for your review and we're glad you are happy with your new underlay.

Ian

Rated 5 out of 5 stars

Beautiful carpet

Beautiful carpet, super helpful and polite staff.

24 April 2026
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Reply from FrithRugs

Many thanks for your review and I'll be sure to pass your kind words onto our staff.

Ian

Rated 5 out of 5 stars

Great service

Great service. Order received within 24 hours of placing it.

8 April 2026
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Reply from FrithRugs

Thank you for your order and for giving us a 5 star rating!

Rated 5 out of 5 stars

Fabulous rug!

We have been looking for a rug for our living room for 18 months and couldn’t find one that we loved! After seeing the quality of these Rugs at Leekes department store, I went online to find some other colours and designs and found the absolute ONE! Beautiful design and fabulous quality. Delivery was only a couple of days, item was well packaged and now has pride of place in the living room. Highly recommended if you want a great quality rug with speedy delivery!

7 April 2026
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Reply from FrithRugs

Thank you so much for giving us a brilliant review! We're so happy to hear you found the perfect rug for your living room and you can enjoy it for years to come.

Ian

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