Thank you for shipping to the USA for a reasonable cost. There is only one thing to suggest. Perhaps you can pack the bottles a little better? Some tape over the tops to keep them from popping open an... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I love the products but shipping took almost three weeks which is a lot to me. I understand they come from overseas but it took so long I missed the beach trip where I could have used the hair protect... See more
Company replied
I was so excited to buy from French Beauty Hub but when I received my order it was missing one shampoo (the antipollution). Instead of treating me like a customer, I had to go through hoops to prove... See more
Company replied
I’m so glad this site is available as a resource to safely obtain true French toiletries. The site initially did not ship my order, but once I followed up, customer service responded quickly and got m... See more
Company replied
3.1
Average
885 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service - the order took a couple weeks to ship, but once shipped the delivery was fast and items arrived in excellent condition. Will buy again from them!
23 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback, Alex! 😊 We’re delighted that your items arrived in perfect condition and that you were happy with your experience despite the preparation time. Thank you for your trust—we look forward to serving you again! Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
The products are amazing
The products are amazing, the shipping is a little long but it is worth it.
30 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your lovely feedback! 😊 We’re delighted that you love our products and feel they were worth the wait. We’re continuously working to improve our delivery times. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
Lucky if you get your stuff
Ordered my products on the 13th July and despite my emails and request for the goods via the online bot the goods still haven’t arrived. I’m being told consistently they are on their way ( funny that !) and fobbed off with the usual customer service patter , but they are obviously invisible as I can’t see them anywhere or any notification from the mail company they are in their way . I requested to be reimbursed but of course that was denied as well . Worst customer service I’ve experienced. Consequently I like other people who have written reviews won’t be ordering anything in the future.
13 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are truly sorry for your experience and the delay. 😔 After checking, your parcel is already with the carrier. The current delay is due to customs processing, which is unfortunately beyond our control. Your tracking link has already been sent to you by email, and we will continue to follow up with the carrier to obtain updated information about your shipment. Thank you for your patience.
The FrenchBeautyHub Team
Happy Customer
Ordered these products that I previously purchased in France. Was happy to find this site online. Ordered and was so happy to receive them on my doorstep in the US. Many thanks. Great website, easy ordering, and great shipping.
31 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback! 😊 We’re delighted that we could help you enjoy your favorite French products again, delivered right to your home in the United States. It’s great to know that your ordering and delivery experience met your expectations. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
Took a while for items to ship and be…
Took a while for items to ship and be delivered.
30 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you for taking the time to share your feedback. 😊 We're sorry that shipping and delivery took longer than expected. We are continuously working to improve our delivery times while ensuring that every order arrives safely. Thank you for your trust, and be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
Biggest scammers
Biggest scammers, I pleaced Order #147323 in March 2026, still nothing recieved as at July 2026
30 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are truly sorry for this situation. 😔 After reviewing your case, we can confirm that your order is still being followed up with the carrier. We completely understand your frustration with this exceptional delay, and we will contact the carrier again to obtain an update on your shipment as soon as possible. We will get back to you as soon as we receive new information.
The FrenchBeautyHub Team
Reply from Frenchbeautyhub
Thank you so much for your wonderful review! 😊 We're delighted to hear that ordering was easy, the delivery was fast, and that you loved the product. Your satisfaction means everything to us. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
Placed an order over a month ago and it…
Placed an order over a month ago and it still hasn’t arrived. Can’t get a straight or honest answer from the customer service team. At this point I’m tempted to get my bank involved. Would never use this website again! I wish I’d checked trust pilot reviews before I placed an order. Lesson learned the hard way I’m afraid!
30 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are truly sorry for the delay and for the lack of clarity you experienced in our communication. 😔 After checking, your order is currently in transit. We will follow up with the carrier to obtain an update on your shipment and will get back to you as soon as we have more information. Thank you for your patience and understanding.
The FrenchBeautyHub Team
They didn't send me anything and they…
They didn't send me anything and they don't want to refund my money. It's been 4 months now.
16 April 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we take every review very seriously. After checking our records, we could not find any order matching the information or the name used for this review. 😔 If you are genuinely a FrenchBeautyHub customer, please contact us by email with your order number and the details of your purchase. We will carefully review your case and provide an appropriate solution if an issue is confirmed.
The FrenchBeautyHub Team
The shipping was expensive
29 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you for sharing your feedback. 😊 We understand that shipping costs are an important factor when placing an order. We always strive to offer the best possible rates while ensuring reliable international shipping and quality service. We hope to have the pleasure of serving you again. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
I have bought this product twice and it…
I have bought this product twice and it supplies me with great coverage and the protection i need for my skin all day. It covers my dark spots as well.
1 June 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback! 😊 We're delighted to hear that this product has become a favorite for you and that it provides both the coverage and protection your skin needs throughout the day. It's great to know it also helps even out your complexion. Be sure to follow us on Instagram and Facebook for our latest promotions and new arrivals.
The FrenchBeautyHub Team
Love the product it works great!
28 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your fantastic feedback! 😊 We're delighted to hear that you love this product and that it works so well for you. Your satisfaction means the world to us. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
5 generations of Biafine use. 🩷
For many years my Gran and my mom both kept Biafine in their home for anything from burns to chapped skin, dry feet etc. They purchased from Avibon after they stopped carrying it I happened up on French Beauty Pharmacy. I’m so very grateful to receive the same original formula to use for my family. Biafine will forever be a staple in our home. We are now on 5 generations of the benefits of Biafine. 🩷
28 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for sharing such a heartwarming story! 😊 It’s truly an honor to know that Biafine has been part of your family's routine for generations and that we were able to help you find the original formula again. Thank you for your trust and loyalty. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
The only reason I gave this order 4…
The only reason I gave this order 4 stars is because it took a while to get - but not sure where it came from (I think Belgium?), which I didn’t realize when I ordered, so that’s prob why. If that is where it came from then they shipped pretty fast
1 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you very much for your feedback and understanding! 😊 We're delighted that you received authentic products and that, despite the slightly longer delivery time, your overall experience was positive. We always do our best to ship orders as quickly as possible. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
Order not fulfilled and customer service message ignored
I placed my order on 13 July 2026. As stated on their website (4 to 7 days’ delivery time), I sent an initial email 10 days after placing my order to ask for details regarding my order and an estimated delivery date. I then received a brief reply stating that they were unable to provide a date. I sent another email asking for an update, but received no reply. To date, I have received neither any information nor a refund.
I strongly advise you not to order from this website, which fails to honour its commercial commitments, has highly questionable customer service, and does not appear to fulfil its orders.
UPDATE 13th of August 2026:
To date, I still haven't received any products. My order was placed a month ago, and I haven't received any communication from customer service. Your response of July 30th is therefore incorrect and only demonstrates your lack of professionalism. Do not order from this website under any circumstances.
13 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are truly sorry for your experience and for the lack of updates you have received. 😔 After checking your order, we can confirm that it has been handed over to the carrier. We will follow up with them immediately to obtain an update on your shipment and will get back to you as soon as we have more information. Thank you for your patience and understanding.
The FrenchBeautyHub Team
Easy to order
Easy to order, very swift turn around. Packaged was well protected as some things were glass
17 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback, Susan! 😊 We're delighted to hear that ordering was easy and that your package arrived quickly and well protected, especially the glass items. We take great care in packaging every order. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
Easy ordering and delivery
20 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We're delighted to hear that both your ordering experience and delivery went smoothly. Your satisfaction is our priority. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
Outrageous delivery time (one month!)
The product is as expected, but the delivery took nearly a month. A MONTH?!
I ordered a product with SPF to use during the summer, and the summer is now half over.
20 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry that your delivery took longer than expected. 😔 We completely understand your disappointment, especially for a product intended for summer use. However, we're pleased to hear that the product met your expectations. We are continuously working to improve our delivery times and hope to provide you with a much better experience on your next order.
The FrenchBeautyHub Team
Great products (if you're willing to wait a while)
Great products. Slow but reliable service. Worth the wait.
27 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you very much for your honest feedback! 😊 We're delighted that the quality of our products met your expectations. We know that delivery can sometimes take longer than expected, and we're continuously working to improve our shipping times. Thank you for your trust and patience. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
I’ve been trying to contact you by email
I’ve been trying to contact your company by email and have already sent photos documenting the issue, but I haven’t received any response. That’s why I’m reaching out here.
I’m simply requesting a refund for the three shampoos that were never shipped. Instead, I keep being asked if I’d like store credit and am being offered an extra $5. I have no interest in store credit, as I won’t be shopping with your company again. Please process a refund for the items that were not included in my order.
13 June 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are truly sorry to hear about your experience. 😔 This is not the level of service we aim to provide. We would like to review your case again to understand what happened and find an appropriate solution. Please contact us by email with your order number so our team can handle your request as quickly as possible.
The FrenchBeautyHub Team
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