Thank you for shipping to the USA for a reasonable cost. There is only one thing to suggest. Perhaps you can pack the bottles a little better? Some tape over the tops to keep them from popping open an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the products but shipping took almost three weeks which is a lot to me. I understand they come from overseas but it took so long I missed the beach trip where I could have used the hair protect... See more
Company replied
I was so excited to buy from French Beauty Hub but when I received my order it was missing one shampoo (the antipollution). Instead of treating me like a customer, I had to go through hoops to prove... See more
Company replied
I’m so glad this site is available as a resource to safely obtain true French toiletries. The site initially did not ship my order, but once I followed up, customer service responded quickly and got m... See more
Company replied
3.1
Average
885 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT buy from this company
Do not buy from this company. They are scam bugs. It says package on the way. The track number doesn’t work . I’ve placed my order on 9th of July. It’s 7th of AUGUST today and still not received When you write to them, they all respond the same way: “Rest assured, your package is already with our carrier, who will deliver it to your home in the next few days. “. It’s a joke. The money is not refunded . They say we should wait. And how long will it take for another month ? Is this a joke? I'm really sorry that I didn't come here to read the reviews before buying. There are many people who have been waiting for their parcels for months. I've written to the company many times asking for a refund, but it's no use. In response, I receive their standard response, which you can read here in the company's responses. Therefore, beware of this company. If the company was good, then the money would have already been returned to everyone, and they did not say that the delivery time had been extended indefinitely.
9 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are truly sorry for the delay and understand your frustration. 😔 Your parcel is already in the carrier’s hands and is still in transit. We understand how concerning it can be when tracking information is not updating properly. We will follow up directly with the carrier to obtain more precise information about your delivery and keep you updated. You can also contact us by email for further assistance with your case.
The FrenchBeautyHub Team
Excellent service and fast shipping.
I am very happy with this purchase. The quality is excellent and it works exactly as described. The shipping was also very fast. I would definitely buy it again!
7 August 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback! 😊 We’re delighted that the product quality met your expectations, worked exactly as described, and arrived quickly. Hearing that you would purchase it again without hesitation means a lot to us! Be sure to follow us on Instagram and Facebook for our upcoming promotions and new arrivals.
The FrenchBeautyHub Team
DON'T BUY FROM THEM!
DON'T BUY FROM THEM!! I made an order in January 2026 of four items. They sent me two and then when I notified them of two missing items told me they were out of stock and offered me credit or money back for those two items. I declined as the shipping/fees cost me money and if I made a new order later I would have to repay that cost again which isn't fair seeing it was their error. I communicated this multiple times via email and I don't think they fully understood/pretended not to understand. Eventually the tweezers (main reason I made the order) came back in stock 5 weeks ago and I emailed asking them to send my two items and no response. Wrote on their insta page and fb page and they wanted me to fb message them which I did. Continually telling me they have passed it on to the 'team'.
Their instagram page seems to have disappeared now too.
7 August 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are truly sorry for this experience and understand your frustration, especially after such a long wait for the two missing items. 😔 Your request has been forwarded to the relevant team so your case can be reviewed and an appropriate solution can be provided. Please continue the conversation by email with your order number so we can properly follow up on your case.
The FrenchBeautyHub Team
Really enjoy French Beauty Hub
Really enjoy French Beauty Hub, it's awesome to have access to these products.
27 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your lovely feedback! 😊 We’re delighted that FrenchBeautyHub makes it easier for you to access the products you love. Your enthusiasm truly means a lot to us! Be sure to follow us on Instagram and Facebook for our upcoming promotions and new arrivals.
The FrenchBeautyHub Team
Great product and it was delivered on…
Great product and it was delivered on time!
23 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted that you’re happy with your product and that your order arrived on time. That’s exactly the experience we want to provide! Be sure to follow us on Instagram and Facebook for our upcoming promotions and new arrivals.
The FrenchBeautyHub Team
Total scam. DO NOT GIVE THEM YOUR MONEY!!!!
Total scam. Spent hundreds of dollars on hair care products for my wife. It has been over a month since order was placed. I start inquiring 2 weeks after purchase. They never responded!! NOTHING. Numerous inquiries and NOTHING. Can't call them. Filed credit card dispute. BEWARE AND AVOID. Order #162136.
I just read their reply. Nothing but lies. What a SCAM. They have consistently said up to yesterday but they have escalated everything and I should be hearing something soon. Buyer beware this company outright lies and steals money.
3 August 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are truly sorry for this experience and for the delivery delay. 😔 After checking order #162136, the refund was already processed on our side some time ago. We kindly invite you to contact your bank to confirm its receipt or processing status. Once again, we sincerely apologize for the inconvenience caused.
The FrenchBeautyHub Team
I never received my order
I never received my order. I ordered on May 28, 2026. Order number 155610. They keep telling me its on the way. But obviously it is not. They will not refund my money. If they send me my product I will update this review.
6 August 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are truly sorry for this long wait. 😔 After checking order #155610, your parcel is indeed in transit and currently in the carrier’s hands. We completely understand your concern regarding the delay and will follow up with the carrier to obtain a more precise update on your delivery. Thank you for your patience.
The FrenchBeautyHub Team
Very slow service
6 August 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, thank you for sharing your feedback. 😔 We’re sorry that you found our service too slow. We’re actively working to improve our processing and delivery times to provide a better experience for our customers.
The FrenchBeautyHub Team
I love this product so much
I love this product so much. I actually bought some in Paris, but I needed to get more.
6 August 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted that you were able to find with us a product you first purchased in Paris and that you still love it just as much. Be sure to follow us on Instagram and Facebook for our upcoming promotions and new arrivals!
The FrenchBeautyHub Team
Great products offered
Great products offered. Authentic and loved them all travel kits are beautiful for gifts for others and myself!
Delivery perfect and well packaged.
6 August 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback! 😊 We’re delighted that you love our authentic products and travel sets, whether as gifts or as a little treat for yourself. We’re also happy to hear that your delivery and packaging met your expectations. Be sure to follow us on Instagram and Facebook for our upcoming promotions!
The FrenchBeautyHub Team
Need this to be available in the US
I’ll be glad when it’s available in the US
6 August 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you for your feedback! 😊 We completely understand it would be so much more convenient to have this product readily available in the United States. In the meantime, we’re happy to help you access your favorite French products through FrenchBeautyHub. Be sure to follow us on Instagram and Facebook for new arrivals and promotions!
The FrenchBeautyHub Team
Delivered in reasonable amount of tile…
Delivered in reasonable amount of tile and kept me notified
29 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted that your delivery went smoothly and that you appreciated our support throughout the process. Be sure to follow us on Instagram and Facebook for our upcoming promotions!
The FrenchBeautyHub Team
I'm very happy I found you you have…
I'm very happy I found you you have great products at reasonable prices and delivery is long however
5 August 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your trust! 😊 We’re delighted that you found us and that you’re happy with our products and prices. We completely understand your comment about the delivery time and are working to improve our shipping times. Be sure to follow us on Instagram and Facebook for our upcoming promotions!
The FrenchBeautyHub Team
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback! 😊 We're delighted to hear that your order arrived quickly, was well packaged, and that you love your product. Your satisfaction means the world to us. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
Best range of brands, guaranteed EU formulas
French Beauty Hub has all the brands I am looking for and I can trust that they have the EU-specific formulations not available in the US. Be prepared for a 2-3 week delivery window. But it’s worth it!
31 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback, Cori! 😊 We’re delighted that you found the brands and authentic EU formulas you were looking for. We also truly appreciate your understanding regarding the delivery time. Your trust means a lot to us! Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
The products are wonderful
The products are wonderful. Everything arrived well packaged. Also the communication was really good.
2 August 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback! 😊 We’re delighted to hear that you were happy with the quality of our products, the careful packaging, and our communication. Your trust means a lot to us. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
delivery
I placed my other on this website on the 30th of june 2026, my order #160302. On the 12th of july it stayed was on it's way to be delivered
Confirmed 30 Jun
Fulfillment status: On its way
Deutsche Post LY946838268DE
I have messaged them severally ,and they keep telling me that they will get back to me. yesterday, i checked the tracking number , and this is the informing i got below
Please check your entry
The entered tracking number does not conform to a valid format for DHL Parcel tracking. Possible causes: Incorrect entry, DHL parcel without DHL tracking.
LY946838268DE
I want a refund of my money since the product can't be delivered .
30 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are truly sorry for the delay and understand your frustration. 😔 After checking, your parcel is already in the carrier's hands. Once shipped, the delivery process is managed by the carrier, and unfortunately, it is beyond our direct control. However, we will follow up with the carrier to obtain an update on your shipment and will get back to you as soon as we receive new information.
The FrenchBeautyHub Team
do not order you will not receive it
I placed my order on 22 June, and more than six weeks later, it still has not been shipped. Despite repeatedly following up, I have received nothing but vague, generic replies claiming that their team is “working on it.”
Because of this unacceptable delay, I formally requested that the order be cancelled and refunded under their own refund policy. However, they have ignored my direct refund request and provided no cancellation confirmation, refund timeframe or genuine solution.
Keeping a customer waiting for six weeks without shipping the order, and then failing to process the requested refund, is completely unacceptable and extremely unprofessional. I would not recommend ordering from FrenchBeautyHub.
22 June 2026
Unprompted review
Reply from Frenchbeautyhub
Hello Gayelle, we are truly sorry that your experience did not meet your expectations. 😔 After checking, your order has already been handed over to the carrier. Once an order has been transferred to the carrier, it can unfortunately no longer be cancelled. We will continue to monitor your shipment closely and follow up with the carrier to obtain updated information. Please feel free to contact us by email if you need any further assistance.
The FrenchBeautyHub Team
Product very good and good delivery!
Product very good and good delivery!
3 August 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback! 😊 We're delighted to hear that you're happy with both your product and your delivery. Your trust and satisfaction mean the world to us. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
Easy to order & once product is…
Easy to order & once product is available for shipping you receive in 2-3 days.
17 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We're delighted to hear that ordering was easy and that your package arrived within 2–3 days once it was shipped. Thank you for your trust! Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.