Since it went to the new Beta Plesk panel it has become so difficult to manage different domains. To exacerbate this you get on-line chat where they have little or no time for you any longer...woul... See more
Company replied
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See what reviewers are saying
I'd encountered a few problems with the update to Freezone's services. I couldn't log in to either my control panel or my e-mail client. However in less than a half hour conversation with 'Oli... See more
Company replied
No remote call centre here. Every time I have had to use Freezone support, chat or phone, let's face it it's pretty difficult to talk to anyone on the phone these days, I have been connected to an i... See more
Company replied
Hello - Louis your technical support man has been wonderfully patient with me this morning. 2 hours of sorting things out. I am very grateful for his ability to stay calm and just keep going especiall... See more
Company replied
4.2
Great
109 reviews
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Brilliant as always
I have been dealing with Freezone for about 15 years and the service gets better and better. I would never consider moving from them as they are always there to help and talk you through things in a language I can understand. Simply brilliant
21 August 2015
Unprompted review
Reply from Freezone
Hi Lucy, thank you for being such a long standing customer. We are so glad to hear that you are pleased with your interactions with our support team
Excellent service
Harry spotted our problem & was soon corrected & up & running again
Thanks for the service
19 August 2015
Unprompted review
Reply from Freezone
Hi Paul, we are glad to hear that Harry was so helpful and that your problem was solved efficiently.
Excellent- very helpful. Thanks ..
Issues with SMTP settings all resolved without any fuss. Excellent service.
15 August 2015
Unprompted review
Reply from Freezone
Hi Nick, we are glad to hear that your issue was solved promptly and efficiently and that your SMTP settings are now functioning.
This is the best support experience I've had from Internet company!
No remote call centre here. Every time I have had to use Freezone support, chat or phone, let's face it it's pretty difficult to talk to anyone on the phone these days, I have been connected to an intelligent human being ready to sort out the problem, brilliant.
The last time I used the support service, Stephen Best was the analyst carried on the call for best part of an hour until he solved the problem in the end. Thanks Stephen, great service Freezone.
12 August 2015
Unprompted review
Reply from Freezone
Hi Bob, we are glad to hear the high amount of praise you have for our support team and that your issue has been resolved.
Technical support
Readily available technical support is very important when running a business reliant on email communications. On the few ocasions that I have needed help it has been available instantly either by telephone or on-line chat. The Freezone suport service has always been excellent.
12 August 2015
Unprompted review
Reply from Freezone
Hi Daryl, we are glad to hear that the availability of our technical support is a big positive for the maintenance of your business. We will pas on your praise to the technical support team.
Discussion about Freezone services and options
I wanted to discuss about different options available for me and I was very pleased to get very good informations as well as a good deal. Great communication with the team and Oliver. Am happy to renew my contract with Freezone.
8 August 2015
Unprompted review
Reply from Freezone
HI Francois, we are glad to hear that all the information you requested was provided efficiently and professionally. We will pass on your praise to Oliver and the rest of the team.
first class support
I've had problems setting up a new laptop, so I turned to Freezone live chat for support and it was great, even as early as 8am Saturday morning! The problems were complex but Freezone completed the tasks efficiently and thoroughly. Many thanks.
8 August 2015
Unprompted review
Reply from Freezone
Hi Steve, we are glad to hear that live chat was helpful and efficient in helping you to set up your new laptop and that you are happy with our support service.
Filtering Spam Out
We had been getting spam through our e-mail forwarding system. Luis helped me switch on the Anti-Spam module and explained its various features. All very prompt, efficient and courteous.
6 August 2015
Unprompted review
Reply from Freezone
Hi Francis, we are glad to hear that your problem was solved promptly and the time was taken to explain everything efficiently.
Email Assistance
We had a few issues with emails further to our domain moving to a new Freezone server upgrade. However, the help from both Oliver & Stephen was good and we only lost a couple of hrs of email access. Generally we are very happy with the hosting service provided by Freezone.
6 August 2015
Unprompted review
Reply from Freezone
Hi Daniel, we are sorry to hear that you were having problems with accessing your email. We are glad that you are happy with the hosting service and that your issue was resolved quickly.
Email problems...not anymore! Thanks guys
Stephen best was great, he was patient and helped to log into my computer and remotely show me what was going wrong so that i knew how to fix it.
Really happy, thanks Stephen.
5 August 2015
Unprompted review
Reply from Freezone
Hi Ade, we are glad to hear that you were so happy with your service and that the issue was explained to you and resolved promptly.
Excellent job / service
Excellent service rendered by Oliver Finn of Freezone all through the weekend. Five star performance from you Oliver. Bravo Bro!!!
3 August 2015
Unprompted review
Reply from Freezone
Hi Jide, we are glad to hear that any issues you were having were solved promptly and we will pass on your praise to Oliver.
Strange mail problem fixed by Oliver
For some unknown reason, my mail service hosted by Freezone failed. Oliver worked hard and professionally to fix this, including using remote access session to my PC.
Good service
21 July 2015
Unprompted review
Reply from Freezone
Hi Robin, We are sorry to hear that your mail server was experiencing some issues but are glad to know everything is up and running for you again.
Fixing a database connection problem
There have been lots of upheavals in the management of our websites, moving them to another server, which has result in a trail of problems to be fixed. However today I had good service from one of the customer service representatives in immediately in resolving a problem that I was unable to sort out on my own. I'm hoping that this improved level of admin support will continue to be maintained.
20 July 2015
Unprompted review
Reply from Freezone
Hi Mary, thank you for your comments we are sorry to hear that you have had some struggles in managing your websites, and are now glad to know all is working for you.
very good
I had a great support with Mark Fordham today who help me very quickly to fix my problem with my email.I had two other person before who tried and spend a lot of time with me but not resolving the problem. So i am really greatful to Mark for his help and give him 5 stars for his service. With my gratitude. A Happy costumer.
16 July 2015
Unprompted review
Reply from Freezone
Hi Sylvie, great to know that we were able to resolve your email issues promptly. We are also sorry to know that your previous attempts had not been as helpful and will definitely take note upon this.
Excellent company
Used them for ten years learning as I go along and they have supported me and my websites throughout. Really good to deal with. In this case thanks to Oliver
7 July 2015
Unprompted review
Reply from Freezone
Hi Russell, thank you for your lovely comments, glad to hear that our support team have been helpful and have supported you along the way.
Excellent - as usual
For some reason my web site disappeared. Oliver sorted it within moments. Excellent back up to the high standard I have found since I started using this company in the late 1990s
4 July 2015
Unprompted review
Reply from Freezone
Thanks Richard. WOW, I can see you have been with us since inception! Really pleased your problem was sorted out and hope you continue to be satisfied with our services in the future.
Help with sending email
Once again, Freezone Support (and Oliver Finn) go beyond the call of duty. This time to help set up outgoing email from my desktop. I can always rely on the support team at Freezone to help solve almost everything I need to have a trouble-free experience when using their services.
28 June 2015
Unprompted review
Reply from Freezone
Thanks Susan for your kind words. We are here whenever you need us. Have a nice day!
Reseller Package
I have been a customer with Freezone for about 15 years and always been very happy with the product and service. The Reseller Package is perfect for us, we host about 20 domains for various clients. Live Chat is very good, always get someone who sorts the problem out every time.
17 June 2015
Unprompted review
Reply from Freezone
Thanks Matthew for being a customer of Freezone for such a long time. Your loyalty is truly appreciated. We are glad you like our Reseller package. Rest assured we are always here to help you
Live support
I have used this service a couple of times and the person you are talking to can resolve problems quickly.
17 June 2015
Unprompted review
Good service with problems
Attention at the chat was relatively fast and effective.
7 June 2015
Unprompted review
Reply from Freezone
Thank you for your feedback and kind comments. We appreciate it!
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