Freezone Reviews 

My mac mail stopped working all of sudden and was unable to send/receive emails, i quickly contacted Freezone chat support, explained my issue and was quickly sent correct settings for my mac mail.....Oliver was very helpful to solve my issue...Fantastic Support.

Fantastic and very clear help from James Spencer. I highly rate him!

I've stuck with Freezone as a hosting provider for many years, and recommended several other people to use them. For the money I reckon it's a pretty good service.

Their people are unfailingly patient and helpful, and the web chat system works well. They do need a bit of chasing, though, and help tickets seem to get low priority -- which is a pity, because for some things it would save time compared to a web chat. The online help documents could be a lot better, too.

Uptime over the years has varied from excellent (above 99.7 percent) to poor (e.g. 81 percent in February this year).

There have been some irritations along the way. A change of server that broke my website could have been handled better by letting me know exactly when it had happened and pointing out which configuration files might need checking. The new cPanel system is good but a lot of the things you think you can change (e.g. MX records) don't actually work, and have to be done by Freezone staff instead.

The occasional pressure to upgrade, by buying more domains or moving to a VPS, can get a bit wearing.

But I love them really :-)

Really pleased with experience - Mark dealt with a number of technical issues promptly and was very patient.
Much appreciated.
Patrick

The live chat is such a good feature and the support team are always very helpful - they have never failed to sort out a problem. Thats why I am sticking with freezone! :)

Another really helpful live chat session from Freezone technical.
Harry took me through the solution and now I'm ready to go Many thanks Freezone.

Thank you for you excellent support

I am a computer novice and Luis solved my email problems in a highly professional, calm and efficient manner.

If you have a problem that needs fixing go straight to this man!!

I have used Freezone's live chat a number of times, all of their staff have always been very helpful, especially Oliver Finn who went out of his way to help me with a big problem I was having today.

Stephen Best has very recently overseen our migration to a new VPS together with the Freezone Back Up & Support service. It has gone very smoothly with no problems or issues. We were worried that we would have an element of inevitable 'down time' during the migration and would have limited access to send/receive emails but Stephen assured us this would not happen - and it didn't. We are now benefitting from a much faster server - a noticeable improvement - and full back up/support with prices fixed for the next 3 years. All happy here!!

I was getting windows live mail connection issue which was fixed promptly by Oliver Finn through remote support.....really good service.

Used the online chat service on a Sunday afternoon (when the rest of the world is asleep!) and got a very informative and personalised response to my enquiry (from Oliver Finn). Would recommend highly for beginners like me who need a bit of hand-holding to get their site up and running. Well done Oliver!

Always very helpful and the web chat service for out of hours is really invaluable. Oliver Finn very helpful and informative today.

Have been a Freezone customer for a number of years and have always received great service. I occasionally have problems that go beyond normal email / hosting issues and they always do their best to solve them no matter how long it takes.

I've just suffered a major email problem as a result of a computer at my end. This affected 5 of my client accounts. As usual Freezone Webchat support with some Team Viewer assistance managed to resolve my issue within a few minutes.

Issue resolved with the usual efficient and helpful service that I have always experienced from Freezone and their support staff.

5 star service, extremely helpful and problem sorted in no time.

I had a very useful exchange which solved my problem

New to Freezone and keen to get started with e-mail addresses linked to my new domain name, I found I couldn't connect to the server. Oliver showed great patience and despite some initial challenges managed to connect me. Great service. Thanks Oliver!