Next level experience. Booking, unlocking via bluetooth, bringing back, all hassle free and easily done in your phone. The value is incredible. I used to rent from the gas station before, but the pric... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got the trailer from Elgiganten, Kungens Kurva. The trailer was in great shape and everything from Securitas wire to lock and Light worked great. Easy to fetch and return, since the parking position... See more
Company replied
Super intuitive, the app walks you through every step. I have used their services 3 times already in 2 different countries and I absolutely love the concept and the quality of the service.
Company replied
All went smooth and hassle free. Had to change pick up time, no problem, flexible. Excellent trailer and self-service.
Company replied
Company details
Written by the company
Since 2004, Freetrailer has been committed to enhancing customer experience through our sharing economy solution. Our mission is simple: to offer free access to trailers and electric cargo bikes for those in need. Our principle, "We make sharing easy," is brought to life with our award-winning app, enabling self-service pick-ups and returns. With partners like IKEA, Elgiganten, Byggmax and POWER on board, accessing a Freetrailer is convenient, affordable and easy, ensuring our users always find what they need close by.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- www.freetrailer.dk
4.8
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Awsome
Easy to pic up and deliver. Got it at Power Kongsvinger. The App is great, informative and easy to use. Super!!!
20 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi,
Thank you for your review.
We’re very happy to hear that you had a great experience picking up and returning the trailer at POWER Kongsvinger, and that you find our app informative and easy to use. Your feedback is greatly appreciated.
We hope to see you again soon.
Best regards,
Freetrailer
Excellent service
Excellent service , hastle free tool for quick and cheap logistics
20 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Ali,
Thank you for your review.
We’re glad to hear that you found our service easy, straightforward, and affordable.
Best regards,
Freetrailer
Easy, straightforward & cheap
Easy, straightforward and for free (or very cheap).
20 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Get Crispy Studios,
Thank you for your feedback!
We are very happy to hear that you found Freetrailer easy, straightforward, and affordable. It’s great to know the experience met your expectations.
We truly appreciate you taking the time to share your review and hope to see you again soon.
Best regards,
Freetrailer
Next level experience
Next level experience. Booking, unlocking via bluetooth, bringing back, all hassle free and easily done in your phone. The value is incredible. I used to rent from the gas station before, but the price is 5 times more expensive compared to Freetrailer. From now on I will only use freetrailer if I ever need one! Highly recommended :)
19 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Viktor,
Thank you for your review.
We’re very pleased to hear that you had a next level experience and found the booking, unlocking via Bluetooth, and return process hassle free and easy to complete from your phone. It’s also great to know that you see strong value in our service and would choose Freetrailer again in the future.
Your recommendation means a lot to us.
Best regards,
Freetrailer
best experience!!!…ilove’it
19 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Dorin,
Thank you for your review.
We’re very happy to hear that you had your best experience with our service and that you love it.
We hope to see you again soon.
Best regards,
Freetrailer
Very happy and good prices just what…
Very happy and good prices just what you need
19 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Bonny,
Thank you for your review.
We’re very happy to hear that you are satisfied with our service and pricing, and that it met your needs.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Martin,
Thank you for your review.
We’re glad to hear that you found our service easy and fast, and that you were satisfied with the quality of our trailers. Your feedback is greatly appreciated.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Oskar,
Thank you for your review.
We’re very glad to hear that you found our service practical, affordable, and easy to use, and that you were satisfied with the quality of the trailer.
We hope to see you again soon.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Shady,
Thank you for your review.
We’re glad to hear that you were satisfied with our service. Your feedback is greatly appreciated.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Lasse,
Thank you for your review.
We’re glad to hear that everything worked smoothly and without hassle for you.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Torodd,
Thank you for your review.
We’re glad to hear that you were happy with our service. We also appreciate your feedback regarding the padlock, and we will take this into account as we continue to improve the user experience.
Best regards,
Freetrailer
A good quick service :)
17 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Oleg,
Thank you for your review.
We’re glad to hear that you found our service quick and good.
Best regards,
Freetrailer
Very good
Only a fairly tiny GPS problem when I returned it, customer service fixed it in a matter of seconds, lovely service
17 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Bjarke,
Thank you for your review.
We’re very glad to hear that you had a good experience and that our customer service was able to quickly resolve the small GPS issue upon return. It’s great to know you were satisfied with the service overall.
We hope to see you again soon.
Best regards,
Freetrailer
East to use and convenient
16 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Albert,
Thank you for your review.
We’re glad to hear that you found our service easy to use and convenient. Your feedback is greatly appreciated.
Best regards,
Freetrailer
easy to get started
starting a new account was super easy, it took me literally one minute to set it up and get the trailer rented.both the pick up and return application was easy to use and I would definitely use it again.
16 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Tom,
Thank you for your review.
We’re very happy to hear that setting up your account and renting a trailer was quick and easy, and that you found both the pickup and return process simple to use. It’s great to know you would use our service again.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Karl,
Thank you for your review.
We’re glad to hear that you found our pricing attractive and that you had a good experience with our service by phone.
We hope to see you again soon.
Best regards,
Freetrailer
Nightmare first but turned out great
First time I tried it was nightmare, one of the trailer wheels got stuck and I spent almost an hour trying to unlock it, nothing worked. Thought I’d never use it again. However, second time I needed it at ikea it was perfect, easy to install even for the first time, good videos etc. can recommend if you see wheel is stuck just cancel rent immediately and ask for a refund via mail. (It went for me with no issues) and rent another trailer
14 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Kirill,
Thank you for your review.
We’re sorry to hear about the issue you experienced during your first rental, especially with the wheel getting stuck. This is not the experience we aim to provide, and we understand how frustrating that must have been.
We’re glad to hear that your second experience went smoothly and that you found the instructions and videos helpful. In situations like the first, you can always reach out to our customer service by phone for immediate help.
Best regards,
Freetrailer
Great!
Clear guidance how to use it
Easy to use it
Good quality & reasonable price
A bit confused, when see Trailer number 2, how I recognize which one is with which number. Except that, satisfied.
Recommend!
14 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi 서종범,
Thank you for your review.
We’re very happy to hear that you found the service easy to use, with clear guidance, good quality, and reasonable pricing, and that you would recommend us.
We also appreciate your feedback regarding trailer identification. To distinguish between trailers, the trailer number is displayed on the front of the trailer and in the back you can also find the numberplate.
Best regards,
Freetrailer
Great system that works!
Great system that works!
Would like even more trailers in Virum as they often are occupied
14 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Christina,
Thank you for your review.
We’re very glad to hear that you find our system working well. We also appreciate your feedback regarding availability in Virum. We continuously work on expanding and optimizing the number of trailers in high-demand areas to better meet user needs.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Ollie,
Thank you for your review.
We’re glad to hear that you found our service easy, convenient, and affordable. Your feedback is greatly appreciated.
Best regards,
Freetrailer
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