www.freetrailer.com Reviews 

19,939
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,373 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its incredible smoothness and ease of use, highlighting the well-designed, intuitive app that guides them effectively. Many also appreciate the good quality and condition of the trailers, coupled with very reasonable and affordable pricing. However, some customers noted occasional equipment issues, such as faulty electrical adapters or glitches with locks. A few people found certain process aspects unclear, like identifying trailers or understanding towing regulations, and some experienced inflexibility with minor delays, resulting in unexpected late fees.

What people talk about most

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as smooth, easy to... See more

Price

Clients share positive opinions on price, frequently describing it as cheap, affordable, and very reasonable... See more

Product

People report positive experiences with the product, consistently finding the trailers to be in good, clean,... See more

Service

Reviewers mention positive feedback about service, highlighting its ease of use, affordability, and... See more

Application

Customers consistently note positive experiences with the app, praising its ease of use, intuitive design,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Next level experience. Booking, unlocking via bluetooth, bringing back, all hassle free and easily done in your phone. The value is incredible. I used to rent from the gas station before, but the pric... See more

Company replied

Rated 5 out of 5 stars

I got the trailer from Elgiganten, Kungens Kurva. The trailer was in great shape and everything from Securitas wire to lock and Light worked great. Easy to fetch and return, since the parking position... See more

Company replied

Rated 5 out of 5 stars

So increadibly smooth! Easy to find the nearest trailer of the kind we needed and good instructions in the app how to pick up and return. Also simple to add one extra hour when we realized we needed... See more

Company replied

Rated 5 out of 5 stars

Super easy to rent, unlock and return. Trailer is high quality, clean, no big damages. And the costs are so low! Just make sure you have your mobile charged, because the whole process works through th... See more

Company replied


Company details

  1. Trailer Rental Service
  2. Bicycle Rental Service
  3. Transportation Service

Written by the company

Since 2004, Freetrailer has been committed to enhancing customer experience through our sharing economy solution. Our mission is simple: to offer free access to trailers and electric cargo bikes for those in need. Our principle, "We make sharing easy," is brought to life with our award-winning app, enabling self-service pick-ups and returns. With partners like IKEA, Elgiganten, Byggmax and POWER on board, accessing a Freetrailer is convenient, affordable and easy, ensuring our users always find what they need close by.


Contact info

4.8

Excellent

TrustScore 5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(19,939)

4,932 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple and cheap.

2 June 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Christian,

Thank you for your review.

We’re glad to hear you found it simple and cheap. Thanks for choosing Freetrailer, and we hope to see you again next time you need a trailer!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Easy to pick up

Easy to pick up . It is nice i was able to rent for so long. And for sure i will rent again 🫡

1 June 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Ion,

Thank you for your review.

We’re happy to hear that pickup was easy and that you appreciated the flexible rental period. It’s great to know you’ll be renting again!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Easy

Easy. Good app

1 June 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Far,

Thank you for your review.

We’re glad to hear you find it easy to use and that you like the app.

Best regards,
Freetrailer

Rated 5 out of 5 stars

All good!

All good!! 🙂👍

1 June 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Roger,

Thank you for your review.

Great to hear that everything was good. Thanks for choosing Freetrailer - we appreciate it!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Easy to rent.

31 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi,

Thank you for your review.

We’re glad to hear you found it easy to rent, and we hope you'll rent from us again!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Very easy to use!

Very easy to use!

31 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Therese,

Thank you for your review.

We’re glad to hear you find it very easy to use our app and service. Hope to see you again!

Best regards,
Freetrailer

Rated 5 out of 5 stars

The trailer was in perfect condition…

The trailer was in perfect condition and very clean.
It was easy to book, pick up and return.
And the price very responsible

31 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Babbajohn,

Thank you for your review.

We’re happy to hear that the trailer was in perfect condition and very clean, and that you found the booking, pickup and return process easy. It’s also great to know you were satisfied with the price.

Best regards,
Freetrailer

Rated 5 out of 5 stars

Excellent experience and nice trailor.

Excellent experience and nice trailor.

31 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Muhammad,

Thank you for your review.

We’re happy to hear you had an excellent experience and liked the trailer.

Thanks for choosing Freetrailer, and we hope to see you again next time you need a trailer!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Quick and easy way to rent a quality…

Quick and easy way to rent a quality trailer.

31 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Rene,

Thank you for your review.

We’re glad to hear you found it a quick and easy way to rent a quality trailer.

Thanks for choosing our service!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Easy to use

Easy to use. Low cost.

30 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Bettina,

Thank you for your review.

We’re glad to hear you find Freetrailer easy to use and low cost.

Thanks for choosing us, and we hope to see you again next time you need a trailer!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Easy

Easy, fast set up of app. Trailer was just what I needed when I needed it. No need to interact with customer service reps. Just over all great!!!

30 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Christopher,

Thank you for your review.

We’re glad to hear the app was easy and quick to set up, and that the trailer met your needs perfectly. It’s great to know everything worked smoothly without any need for support.

Thanks for choosing Freetrailer, and we hope to see you again next time you need a trailer!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Best app best services

Best app best services

30 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Nerijus,

Thank you for your review.

We’re really happy to hear you think we’re the best app with the best service.

Thanks for choosing Freetrailer, and we look forward to seeing you again next time you need a trailer!

Best regards,
Freetrailer

Rated 5 out of 5 stars

great trailer

great trailer. good price. everything was fine

30 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Eduard,

Thank you for your review.

We’re glad to hear you were happy with the trailer, the price, and that everything went smoothly.

Thanks for choosing Freetrailer, and we hope to see you again next time you need a trailer!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Very easy and affordable

30 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Eddy,

Thank you for your review.

We’re glad to hear you found Freetrailer very easy and affordable.

Thanks for choosing us, and we hope to see you again next time you need a trailer!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Working perfect and easy to use

30 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Ulf,

Thank you for your review.

We’re glad to hear everything is working perfectly and that you find it easy to use.

Thanks for choosing Freetrailer, and we hope to see you again next time you need a trailer!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Great service

29 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi,

Thank you for your review.

We love hearing that you've experienced great service with us - thanks for sharing!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Getting and delivery of the trailer was…

Getting and delivery of the trailer was easy using the app, although using the app the first time required many informations.

29 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Erik,

Thank you for your review.

We’re glad to hear that both pickup and return of the trailer were easy to manage through the app. We understand that the first-time setup can require a bit more information, and we appreciate your feedback on that.

Best regards,
Freetrailer

Rated 5 out of 5 stars

Easy to use

Easy to use. Good trailers. Good pricing.

29 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Maria,

Thank you for your review.

We’re glad to hear you find Freetrailer easy to use and are happy with both the trailers and pricing.

Best regards,
Freetrailer

Rated 5 out of 5 stars

Easy to use and cost efficient.

Easy to use and cost efficient.

28 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Alborz,

Thank you for your review.

We’re happy to hear that you find Freetrailer easy to use and cost efficient. Thanks for choosing us, and we hope to see you again next time you need a trailer!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Hassle free

No hassles. Easy to use with app.

28 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Brenda,

Thank you for your review.

We’re glad to hear there were no hassles and that you find the app easy to use. Welcome again next time you need a trailer!

Best regards,
Freetrailer

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