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Fred. Olsen Cruise Lines Reviews 

13,927
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 9,070 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional staff, describing them as efficient, friendly, attentive, and always willing to go the extra mile to make their holiday memorable. The overall service, including check-in, tours, and onboard experiences, is frequently praised for being smooth, well-organized, and of high quality. Reviewers also rave about the quality of the food, entertainment, and the overall holiday experience, often expressing a desire to repeat their trips. However, some customers also noted issues with the location aspect of their holidays, mentioning that some ports felt rushed or were not ideal for cruises. A few other people also felt that there was too much time at sea and that the ship traveled through fjords overnight, limiting the scenic viewing opportunities.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, attentiveness,... See more

Service

People report positive experiences with service, often highlighting the excellent organization and... See more

Holidays

Consumers express high satisfaction with their holidays, often describing them as fantastic, amazing, and... See more

Quality

Customers consistently note positive experiences with quality, particularly praising the excellent and varied... See more

Location

Reviewers mention ambiguous feedback about location, with some expressing satisfaction with certain ports and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Check in was welcoming. pleasant and seamless. The staff on board were efficient and very friendly. The entertainment varied and enjoyable. Excellent food, especially enjoyed the evening dining ex... See more

Rated 5 out of 5 stars

Myself and my mum thoroughly enjoyed our Fred Olsen cruise. Check in was smooth and much faster than our experience with other cruise operators. Food provided in all the restaurants was varied... See more

Rated 5 out of 5 stars

The whole FO experience was magical. From embarking,the staff were incredible and always made you feel special. The food amazing. The ship so clean and you are welcome wherever you go, bar, lounge... See more

Rated 5 out of 5 stars

This was our 1st experience cruising, we have been married 61yrs and said we would never do a cruise .We couldn't fault fred Olsen and are looking to repeat it next year .The staff couldn't be more... See more


Company details

  1. Cruise Line Company

About Fred. Olsen Cruise Lines

Written by the company

Fred. Olsen Cruise Lines operates a fleet of three elegant, smaller-sized ships, Bolette, Borealis and Balmoral. The size of our ships allows us access to more interesting places, and means we can dock in the heart of some of the world’s most beautiful cities, and our itineraries are carefully crafted so that our guests travel to these amazing places at the very best time of year.

On board, Signature Experiences showcase the history, culture, nature and flavours of the destinations you will visit – from Itinerary Insights, where special guest speakers and local experts will host talks, workshops and demonstrations to provide a deeper understanding of the destinations, to Treats of the Region, where guests can enjoy local delicacies and learn how to create delicious regional dishes.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough to offer a warm, friendly and personal service where nothing is ever too much trouble.

At Fred. Olsen Cruise Lines, we channel our 175 years of experience into making your holidays simply unforgettable by meticulously crafting our cruises to provide an experience that helps to create memorable journeys for our guests.

With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.


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We channel 175 years of experience into making your cruise memorable.

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.6

All reviews

(13,927)

8,608 reviews in the last 12 months

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Rated 5 out of 5 stars

The cruise exceeded our expectations

The cruise exceeded our expectations. The food was excellent,the staff were efficient, friendly and helpful.
The extra little gestures such as chocolates on the pillow at turndown , canapés every afternoon, fresh fruit , flowers and proscecco in the cabin on arrival were much appreciated.
The evening entertainment was consistently good.
Disliked the congestion of the view restaurant but liked the fact there was some waiter service .

11 July 2026
Rated 5 out of 5 stars

Fabulous family cruise to the Fjords

Fabulous care and attention to detail. A wonderful first cruise for our family. From booking the cruise directly with Fred Olsen to disembarking, everything was so easy. The cabins were really comfortable and the service, food and entertainment were outstanding thanks to their wonderful staff. The Fjords were stunning. Highly recommend cruising from Liverpool with Fred Olsen.

28 June 2026
Rated 5 out of 5 stars

Our first ever cruise.

Everything seemed so well organised and thought out. From the booking process on. Have to mention the excellent service of all the staff - and especially the poise and professionalism of the waiters in the Bloomsbury restaurant. Also the ladies who looked after our cabin were delightful. The captain obviously was inspirational for his staff.

28 June 2026
Rated 5 out of 5 stars

10/10 experience

First ever cruise and it was amazing! The food, staff, rooms, shows are all 10/10.
It is all so well run and thought out.
Would recommend to anyone!

28 June 2026
Rated 5 out of 5 stars

Every single minute was a delight

Boarding was so easy and well organised. Zero waiting in queues the whole trip. Staff were experienced, helpful, kind and really added to our experience with their humour. The whole ship was spotlessly clean which must have been the reason we didn’t hear of any illness. We are experienced cruisers. This was our first but not last cruise on FO.

11 July 2026
Rated 3 out of 5 stars

Entertainment team needs improving.

Ship, ships crew, food, service, cleanliness were excellent. The new entertainment team were rubbish. Singing/ dancing EVERY night, and it's wasn't very good. ( songs from Mary Poppins). Scruffy entertainment team. ( jeans, coloured shirt, trainers on formal night). NOT the usual F.O. standards.

11 July 2026
Rated 4 out of 5 stars

Everything was superb

Everything was superb, the staff, the food and the organisation of trips etc, the cabin we had No 1862 was very clean and tidy but at time unbearably stuffy and warm and the air conditioning did not seem to be working, the gym area was similar on four occasions.

11 July 2026
Rated 5 out of 5 stars

A brilliant holiday

From checking in to disembarking we thoroughly enjoyed ourselves. The cabins were spotlessly clean and a good size, the staff endlessly helpful and efficient and the food delicious. This was our first cruise with Fred Olsen and we have already booked again for next year

28 June 2026
Rated 5 out of 5 stars

All the staff are courteous and professional

All the staff are courteous and professional always willing to be of assistance which was important as it was my first ever cruise. The food from the buffet to the specialist restaurants were excellent, you could dine on just the buffet the whole cruise and not be disappointed. The ship is a wonderful base from which to explore new places.

11 July 2026
Rated 5 out of 5 stars

We have cruised before with bigger…

We have cruised before with bigger boats but loved our time on the Bollette and the cruise we did the scenery was breathtaking and being a smaller boat felt more intimate food excellent staff excellent attention to detail excellent had a wonderful time will do it again in a heartbeat thank you x

11 July 2026
Rated 5 out of 5 stars

Amazing Fred Olsen Cruise to Norway

Amazing Cruise, one of the best my Mum said she’d ever experienced! I loved it too! I never heard one complaint off anybody, everyone on board said how fantastic the Food was, the wealth of activities, the cleanliness, lovely decor and how well appointed The Bolette was inside with 2 pools, the spa and well equipped gym. Though not the prettiest ship from the outside it hides its beauty within. the entertainment was really good for a small ship!
The staff could not do enough for us they were so helpful, kind and caring. The rooms were really spacious that we had they were lovely and clean. Service was excellent. I had no complaints at all. There’s a lot of of snobbery around cruising and those that are snobby about Fred Olsen, Well, I think you’re missing a trick!

11 July 2026
Rated 5 out of 5 stars

SEVEN....

Dancing - Anton was amazing so was his partner who's name I can't spell sorry. John, Jan, Ashley and Margaret were so forgiving of our clumsy attempts at the routines ( we got some by the end ). Choir was brilliant Keenan was wonderful - only disappointed not to sing as a finale to cruise which we've enjoyed on other cruises on central stair case. Our waiters Jose and Atul couldn't have been more attentive they were amazing. Our cabin was kept beautiful by Rhea. The shows were phenomenal a great team lead by the so funny and talented Cory. Wasn't bothered by the trips as everything for my dream holiday was on board especially as it allowed my mum who has dementia and mobility issues to really have fun with us turning back the clock to when she danced with my dad. Thank you everyone.

28 June 2026
Rated 5 out of 5 stars

Scenic Landscapes of the Norwegian Fjords - Bolette

Enjoyed everything about the trip - itinerary, cabin, food, talks.
The crew were wonderful - so pleasant and helpful.
The booking process was straightforward and received regular updates.
Embarkation/disembarkation at Liverpool was streamlined - so quick and easy
Thank you

11 July 2026
Rated 5 out of 5 stars

Fjords tour on the Bolette

Did the fjords tour on the Bolette. It was great, lovely food with a different choice every day. The staff were brilliant, very caring and hard working. Stayed in a double suite which was absolutely fantastic! Would book with them again.

11 July 2026
Rated 5 out of 5 stars

Great Cruise and good Harris trip…

Good organisation and very efficient staff and crew
I was in Room 2567 and Monichita my room stewardess was superb. Very approachable, very friendly and very hard working. It was also really nice to meet Ellen again who was on Guest Services, and who I had met on a previous cruise.
There was a little disappointment when we went on the Explore Harris coach trip. We visited the Harris Tweed shop and the whisky distillery but sadly had no time to have a look round the village centre, before being whisked away to have a look at the beautiful beach. It was far too rushed. as we spent just as much time at the beach as we did at the tweed and distillery. The lady guide with the occasional humorous input of the driver was absolutely superb. Needs to start a little earlier to get everything in.

3 July 2026

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