Fraser and Fraser were appointed to deal with my Late Sisters estate following her sudden death. The estate proved quite complex but they managed to sort matters and as a result the matters were fin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From initial contact I felt there was excellent communication, by phone and also a visit to my home. Process was fully and clearly explained, giving time for questions at an emotional time. I felt... See more
Company replied
I was contacted by Fraser and Fraser about being an heir what a surprise I was a little sceptical , You can't be to careful these days.I was kept professionally informed at all times through out ,... See more
Company replied
Fraser and Fraser dealt with everything following the death of a relative we had not seen in a number of years. The process was simple and we were walked through what was needed. The correspondence pr... See more
Company replied
Company details
Written by the company
Fraser and Fraser is a prominent and long-established firm of professional genealogists and international probate researchers, headquarted in London, England. With a history spanning over 100 years, dating back to 1923, the company has become recognised leader in the specialised field of tracing missing beneficiaries to unclaimed estates, assets, and derelict properties across the globe. Currently in its third generation of family leadership under Andrew and Neil Fraser, the firm has built a strong reputation for its expertise and commitment to excellence within the probate research industry. The core services offered by Fraser and Fraser are centered around navigating the complexities of estate administration and inheritance. Their primary focus lies in meticulously tracing and locating individuals who are entitled to a share of an estate, whether explicitly named in a will or in cases where the deceased has passed away intestate. Beyond this, they provide comprehensive probate research services, assisting legal professionals in all facets of estate management by leveraging their in-depth knowledge to identify and connect with missing heirs. Thei capabilities extend internationally, facilitated by a robust network of agents and strategically located offices within Europe, enabling them to effectively handle intricate cases involving cross-border family ties and assets.
Contact info
Hatton Garden 39, EC1N 8EH, London, United Kingdom
- 02078321400
- info@fraserandfraser.co.uk
- www.fraserandfraser.co.uk
4.5
Excellent
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 48 hours
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Fraser and Fraser tracked us down…
Fraser and Fraser tracked us down regarding the estate of a late relative. The process for us personally was quite complex but Fraser and Fraser were really supportive, answering all of our queries and guiding us smoothly through this journey. The addition of supplying a family tree was pleasing.
19 March 2024
Unprompted review
Tracked me down
Tracked me down, as an unknown cousin had passed away intestate and the process, which does take quite a time, is coming to the end. Also I have learned quite a bit about part of the family I knew nothing about. Gareth Langford my case manager has always been professional and has answered any questions I had.
9 March 2024
Unprompted review
Reply from Fraser and Fraser
Dear Maria,
Thank you for your review. We understand probate can be lengthy process, we appreciate your patience throughout.
It's wonderful to hear that Gareth has been professional and responsive to your questions.
We're glad we could not only locate you as a beneficiary but also help you discover more about your family. It's always rewarding to connect families, even when the circumstances are difficult.
Thank you again for leaving feedback.
Sincerly,
The Fraser and Fraser Team
Fraser and Fraser have done a wonderful…
Fraser and Fraser have done a wonderful job executing the estate of a late relative, I have been kept up to date at all times and when I get in touch they are always very helpful.
Thank you for a wonderful job.
Edward Wilcox
6 March 2024
Unprompted review
Reply from Fraser and Fraser
Dear Ed,
Thank you for your kind review of Fraser and Fraser. We are committed to providing clear communication and a helpful service throughout the process, so it is gratifying to hear that you have been kept up-to-date and received valuable assistance from our team.
We value your trust in Fraser and Fraser and thank you again for taking the time to review us today.
The Fraser and Fraser Team
Fraser and Fraser
Fraser and Fraser reached out to my family after one of our relatives passed. Our case manager has been very responsive when I emailed them and has kept us in the loop regarding what is happening with the estate. I'm excited to see what the outcome is.
26 February 2024
Unprompted review
Reply from Fraser and Fraser
Dear Gillian,
Thank you for taking the time to review us today. We appreciate your kind words about your experience with Fraser and Fraser. We are committed to providing responsive and transparent communication throughout the probate process, so it's wonderful to hear that your case manager has been keeping you updated.
We understand that navigating estates can be complex and time-consuming, we thank you for your patience. We will continue to work diligently to ensure a smooth and successful outcome.
Thank you again for your feedback.
Sincerely,
The Fraser and Fraser team
Joining the dots
I contacted the company and was interested to find out about relatives I had never met. I had thought my mother had mentioned this name a very long time ago. Nice to join the dots
20 October 2023
Unprompted review
Reply from Fraser and Fraser
Dear Janette,
Thank you for sharing your experience with us. We are so glad we could help "join the dots" with relatives you had never met before.
We understand how exciting and meaningful it can be to discover unknown family members, and we're happy to have played a role in that process.
Thank you again for choosing Fraser and Fraser. We wish you all the best in connnecting with your newfound family.
Sincerely,
The Fraser and Fraser Team
Professional service
Fraser and Fraser made us aware of the passing of a relative that we were not aware of and kept us updated professionally throughout the process.
We even discovered more about our family as part of the family tree process.
Thank you for your help and assistance.
19 February 2024
Unprompted review
Reply from Fraser and Fraser
Dear Clodagh,
Thank you for taking the time to leave us a five-star review. We are glad that we were able to provide you with the information and support you needed during this process.
It is always an honour to assist families in understanding their family roots and connecting them with their past. We are especially happy to hear that learning about your family tree brought you some comfort and new knowledge.
Thank you again for your feedback. We are always striving to improve our services, and your kind words mean a lot to us.
Sincerely,
The Fraser and Fraser team
I was contacted by Fraser and Fraser…
I was contacted by Fraser and Fraser after an Uncle had passed away who I had lost contact with. It hadn’t taken them long to trace myself since he had passed away, to the point my Uncle’s funeral hadn’t taken place, sadly we weren’t informed of this so he had a funeral without any family. We are coming up to two years since first contact and have been kept up to date through each process, hopefully we are now coming to the end and things will be finalised. I find it a bit unusual to ask for a review before everything is sorted and feel I’m “held to ransom” if a review is not done then I won’t get a Full Family Tree even though it is stated in the brochure I received upon first contact.
11 February 2024
Unprompted review
Reply from Fraser and Fraser
Dear Enid,
Thank you so much for taking the time to share your experience with us.
We understand your concerns regarding the timing of the review request, especially before receiving the full family tree is finalised.
However, we wanted to stress that you have already recevied a family tree containing all the information. The additional "full family tree" you mentioned serves as a more elaborate and formal presentation of the same information.
We thank you again for your review, your feedback is valuable, allowing us to improve our services and ensure future families have positive experiences.
Sincerely,
Fraser and Fraser
Rest assured, requesting a review at this stage in no way affects
impressed
I am impressed that Fraser and Fraser found me as i have moved 24 times. They have given me good information on my family. I would not hesitate to recommend them to anyone.
9 February 2024
Unprompted review
Reply from Fraser and Fraser
Dear Susan,
Than you so much for taking the time to leave such a positive review! We are thrilled to hear that you were impressed with Fraser and Fraser's ability to locate yourself, even after moving 24 times.
We are glad that the information we have provided you is helpful in your family history.
Thank you again for your kind words and feedback.
Fraser and Fraser
Good Service from Fraser & Fraser
Fraser & Fraser contacted me in late March 2023 with the news of my deceased & (up until now) unknown relative. They have conducted the administration of the estate in a terse, respectful tone & professional manner, helpful & polite via letters & phone. However, disappointed at the failure to update with new information on the online "client zone" & the request for a review with the promise of a Family tree could be interpreted as an "incentive". I was led to believe (through the literature supplied by Fraser & Fraser) that a family tree would be provided as part of the agreed package & not only after a review had been provided by the client.
Nevertheless, mostly pleased with the quality of service. It has taken about a year to process the case & it's now very near completion. Looking forward to receiving my family tree & grateful for the money. R.I.P.Christopher.
4 February 2024
Unprompted review
Reply from Fraser and Fraser
Dear Steve,
Thank you fortkaing the time to leave your feedback on your experience with Fraser and Fraser. We appreciate your kind words regarding the respectful and professional manner in which we handled your case.
We understand your disappointment in regards to the lack of updates on the client zone and the mention of a family tree as an incentive for a review. We want to clarify that there is absolutely no incentive for a leaving a review, and we apologise if the wording was misinterpreted.
The family tree you already received with all case information is indeed part of the standard agreed package. Additionally, we offer a more substanial family tree, presented as an hourglass family tree but provides the same information as the one you have already recieved.
We regret the client zone is not fully functional. We are actively working on improvements for the site. In the meantime, our case managers remain available to provide regular updated via email or phone throughout the process.
Thank you again for your feedback. We value your opinion and are committed to providing the best possible service to our clients.
Sincerley
The Fraser and Fraser Team
Professional and courteous
They have kept me informed throughout the process. When I called to ask a question and the person I wanted to speak to was not available, someone took note of my details and I received a phone call as soon as they were available.
Very professional and courteous. Would definitely recommend them.
30 January 2024
Unprompted review
Reply from Fraser and Fraser
Dear Sue,
Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you were kept informed throughout the process and that our team was professional and courteous when you reached out with questions.
We take pride in ensuring our clients feel supported an informed every step of the way. Your kind words and recommendation means the world to us.
Thank you again for sharing your positive experience.
Kind Regards,
Fraser and Fraser
A first class professional company
From having an initial phone call to receiving a substantial cheque Frazer & Frazer have been nothing but first class. In particular praise should be given to our case manager Andy Loakes for his excellent work, professional manner and kindness all the way though the long process. Without Frazer & Frazer, I and my siblings would have been none the wiser of the death of our distant half uncle we never knew or his estate. This process has been literally life changing for my family
25 January 2024
Unprompted review
Reply from Fraser and Fraser
Dear Rob,
Thank you for your kind words and taking the time to review us. We take great care in all that we do, and are very pleased your experience with us has been of a high standard.
We are so pleased to have been able to be part of this life changing journey for you and your family.
Once again thank you for taking the time to review us and share your experience with others. We will be sure to send on your review to Andy Loakes.
The Fraser and Fraser team
From the first contact I have been kept…
From the first contact I have been kept informed of how the claim is progressing
The Case Manager clearly explains the procedure to a non legal person Thank you
24 January 2024
Unprompted review
Reply from Fraser and Fraser
Dear Mrs Tilt,
We wanted to take this opportunity to thank you for your generous five-star review. Your kind words and positive feedback mean the world to us.
Once again thank you for taking the time to review us and share your experience with others.
Fraser and Fraser
Excellent service and communication
I want to thank Fraser and Fraser, especially Harima Khan, for the service they have provided me with. Harima kept me regularly informed throughout the process and answered any queries I had promptly. Excellent service!
I am so happy my matter has now concluded, closing a chapter in my life that brought me so much anxiety.
Thanks again!
1 January 2024
Unprompted review
Reply from Fraser and Fraser
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us, and that Harima Khan provided you with an excellent service. We're glad we could help bring some closure to this chapter in your life.
Thank you again for the five-star review, we will be sure to pass your feedback on to Harima.
Fraser and Fraser
Very impressed with the service I…
Very impressed with the service I hadn’t seen my father for many years when I was contacted by the company telling my he had unclaimed funds I was entitled to communication was great !
17 January 2024
Unprompted review
Reply from Fraser and Fraser
Dear Karen,
Thank you for your kind words and taking the time to review us. We take great care in all that we do, and are very pleased your experience with us has been of a high standard.
Fraser and Fraser
Surprise inheritance…
It was an amazing surprise to be informed out of the blue about an inheritance from a deceased cousin of whom I’d no knowledge whatsoever. This company specialise in genealogy and tracking down relatives of the deceased without a will. I was kept regularly informed and updated of the progress and of the process involved in disposing of the estate …Helen Williams 11/01/2024
11 January 2024
Unprompted review
Reply from Fraser and Fraser
Dear Ien,
It was a pleasure to have worked on this case for you. On behalf of the Fraser and Fraser team we thank you for your kind words and five-start review. We take great care in all that we do, and are very pleased your experience with us has been of a high standard.
Fraser and Fraser
Fraser and Fraser are the best
As a semi professional genealogist I can vouch for this company 100 %.
I want to share my own personal exp.
My moms 3rd cousin died intestate.
As I have a family tree website i was suddenly inundated with calls.
It got so bad that I had to refuse to answer all incoming calls.
After talking to the family.
Mom decided to go with F+F and I can tell you ,the service was nothing short of exemplary.
If you are in a possible recipient of a share .
Please go with the professionals.
You will be glad you did.
11 January 2024
Unprompted review
Reply from Fraser and Fraser
Dear Alan,
Nice to hear from another genealogist! Thank you for your kind words and taking the time to review us. We take great care in everything that we do, and we're delighted to hear that you've been satisfied with our services.
We are thrilled to have been able to trace as many members of your family as we could while dealing with you case.
All the best,
Fraser and Fraser
Great Service from Fraser and Fraser
After contacting me about a distant relative I did not know about who had sadly passed away, Fraser and Fraser have been very helpful in explaining how the process works and how long we could expect to wait for an outcome. It had been very interesting learning about our big family tree!
Many thanks to Gareth Langford and his team
2 January 2024
Unprompted review
Reply from Fraser and Fraser
Dear Margaret,
We wanted to take this opportunity to thank you for your generous five-star review. Your kind words and positive feedback mean the world to us.
Once again thank you for taking the time to review us and share your experience with others. We will be sure to send on your review to Gareth Langford and the team.
Fraser and Fraser
Professional service, good communication.
Contacted out of the blue, re distant relative and possible inheritance. Although took time, not helped by Covid. There was minimal effort required from me. Ben Cornish was professional case manager, with right level of communication throughout the process, neither feeling bombarded or ignored. Any queries answered promptly and courteously. Thank you.
3 October 2023
Unprompted review
Reply from Fraser and Fraser
Dear Rachel,
On behalf of Ben and the team, thank your feedback and the five-star review! Unfortunately, third-party delays (and Covid!) haven't helped in the smooth running of a quick turnaround, however there is always light at the end of the tunnel. We very much appreciate your patience throughout this entire process.
Once again thank you for your kind words and taking the time to review us.
Many thanks,
Fraser and Fraser
Fraser & Fraser. Bringing the past to present day
Fraser & Fraser... what you get is what you see on the TV. From the initial surprise letter, to being signed up and kept informed of how things are progressing . They guide you through the process, and offer a insight into unknown relatives, showing a family tree and history in addition to any inheritance that may be forthcoming.
9 November 2023
Unprompted review
Reply from Fraser and Fraser
Dear Alan,
We wanted to take this opportunity to thank you for your generous five-star review. Our missing has always been to be transparent and professional in everything we do, so we very much appreciate your kind words. Your positive feedback means the world to us.
Once again thank you for taking the time to review us and share your experience with others.
Fraser and Fraser
I would like to thank Fraser and Fraser…can not recommend them enough
I would like to thank Fraser and Fraser for all they have done to keep us informed about timescales and managing expectations regarding a distant relatives estate and its distribution. They kept us informed as to how much the total estate was worth, how long it would take to distribute and how many inheritors there were likely to be. They provided a family tree and even sent us family photos collected from our relatives home. They have been quick to reply to any and all correspondence. I could not recommend them enough.
20 November 2023
Unprompted review
Reply from Fraser and Fraser
Dear John,
We wanted to take this opportunity to thank you for your generous five-star review. Your kind words and positive feedback mean the world to us.
Once again thank you for taking the time to review us and share your experience with others.
Fraser and Fraser
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