The staff were efficient and pleasant and gave us a good outcome after they did a lot of hard work over several months.
Company replied
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See what reviewers are saying
It was a surprise to be contacted. Some of it was confusing but overall very interesting experience. Lovely young lady to chat with. Communication was very good
Estate Research contacted me regarding a Beneficiary search. At first I had thought it was a scam but after the 3rd letter I called them. I spoke with a lovely lady who reassured me all was genuine.... See more
Company replied
I just can't believe that you actually managed to get in contact with me. As I don't do any social media Facebook etc.....and have moved house so many times. I have watched heir hunters on TV and w... See more
Company replied
Company details
- Genealogist
- also in
- Legal Services
Written by the company
Estate Research specialise in tracing next of kin and missing heirs to estates. We work with local authorities, NHS trusts & hospitals and our Private Client department provides a range of legal services to Wills & Probate solicitors.
Contact info
102 Chapel Lane, Wigan, WN34HG, United Kingdom
- 01942826500
- email@estateresearch.co.uk
- www.estateresearch.co.uk
4.5
Excellent
72 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
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Helpfulness
It was a surprise to be contacted. Some of it was confusing but overall very interesting experience. Lovely young lady to chat with. Communication was very good
25 September 2026
Very profesional in their work which…
Very profesional in their work which they carry out for people.
6 October 2026
A professional and diligent company.
The staff were efficient and pleasant and gave us a good outcome after they did a lot of hard work over several months.
4 August 2026
Reply from Estate Research
Hello,
Thank you for your kind words!
We are so glad to hear you found our team professional, diligent and pleasant.
Best Wishes,
Estate Research
I didn’t choose to use Estate Research…
I didn’t choose to use Estate Research , they contacted me
5 August 2026
Done a good job
24 July 2026
Reply from Estate Research
Hi Pamela,
Thank you for your kind words!
Best Wishes,
Estate Research
I have heard nothing back yet so i dont…
I have heard nothing back yet so i dont no what to write
21 September 2026
Very informative and professional
Very informative and professional. Friendly and easy to deal with.
16 July 2026
Reply from Estate Research
Hello,
Thank you very much for your review.
We are so glad to hear our team were informative, professional, friendly and easy to deal with.
Kind Regards,
Estate Research.
It was good they sent me the family…
It was good they sent me the family tree book and was able to keep it
And kept me informed about the estate of a family member.
Thank you.
16 July 2026
Reply from Estate Research
Hi Davina,
Thank you for your lovely review.
We are glad to hear our team were able to keep you informed about the estate of your relative, and hope you enjoyed seeing the history of your family on your family tree.
Kind Regards,
Estate Research
Reply from Estate Research
Hi Judy,
Thank you very much for your 5 star review.
Best Wishes,
Estate Research
Estate enquiry
Very professional approach and quick helpful responses to my correspondence.
10 August 2026
Reply from Estate Research
Hello,
Thank you for your 5 star review!
We are so glad to hear our team were able to able to help you quickly and professionally.
Kind Regards,
Estate Research
The time they took was frustrating…
The time they took was frustrating particularly so when they estimated a few weeks and it took much longer and at the end I would have expected a copy of a full family tree.
29 July 2026
Reply from Estate Research
Hello,
Thank you for your feedback. We’re sorry the research took longer than expected.
Our research can sometimes take longer than anticipated due to external factors, such as waiting for records, information or responses from third parties, however we appreciate this can be frustrating particularly if you have had a timeframe estimate.
We appreciate you sharing your experience and will take your comments on board.
Best Wishes,
Estate Research
Very informative and make things easy.
1 July 2026
Reply from Estate Research
Hi Barry,
Thank you for your review!
We are so glad to hear our team were informative and made the whole process easy for you.
Should you ever need further information on your case, just get in touch and we will be happy to help.
Best Wishes,
Estate Research
It was a bit concerning
It was a bit concerning. Getting a post on face book regarding the need to find me. On investigation the company had a very reassuring website and professional approach which made me follow up on the unusual situation.
14 August 2026
Reply from Estate Research
Hi Anne Marie,
Thank you for taking the time to share your experience.
We completely understand that being contacted unexpectedly by us can initially feel concerning.
We’re very pleased that our website and professional approach gave you the reassurance you needed to look into the matter further. We appreciate your trust and are grateful that you chose to follow up with us.
Kind Regards,
Estate Research
Easy to talk too very friendly very…
Easy to talk too very friendly very helpful and the communication was great a fantastic experience
20 May 2026
Reply from Estate Research
Hi Lee,
Thank you so much for your kind review.
We’re delighted to hear that you found our team friendly, helpful and easy to talk to, and that you were pleased with the communication throughout.
We really appreciate you taking the time to share your experience.
Best Wishes,
Estate Research
Reply from Estate Research
Hi Catherine,
Thank you for your review!
Best Wishes,
Estate Research
Family
This was out of the blue but once I received a copy of the family tree names fitted into place. Thank you for all your help.
13 August 2026
Reply from Estate Research
Hi Carole,
Thank you for your review!
We understand it can come as quite a surprise to hear from us, but we are glad to hear we were able to help with your case.
Kind Regards,
Estate Research
Very helpful team
Very helpful team. Even managed to keep my brother in the US abreast of events
6 June 2026
Reply from Estate Research
Hello,
Thank you for your kind words!
We are so glad to hear you found our team helpful and they were able to keep your family updated.
Best Wishes,
Estate Research
After I got over the shock of receiving…
After I got over the shock of receiving the letter & I spoke to Lyndsay Bouchard, she was very understanding & informed me of everything I needed to know & I could contact her at any time
15 June 2026
Reply from Estate Research
Hi Anne,
Thank you for your review.
We understand it can sometimes come as quite a shock to hear from us regarding an estate, so we are pleased to hear that Lyndsay was able to keep you informed and provide ongoing support. We will pass your kind comments onto her.
Best Wishes,
Estate Research
Family tree
I was notified what was happening and the timescale for information gathering.
6 August 2026
Reply from Estate Research
Hi Kevin,
Thank you very much for your review.
Best Wishes,
Estate Research
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