FragranceNet Reviews 

122,860
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 26,364 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that prices are significantly lower than traditional department stores, making it wonderfully easy to find and afford favorite name-brand fragrances and beauty items. People also consistently appreciate the remarkably prompt shipping times and the careful, secure packaging that ensures items arrive safely. However, some reviewers noted occasional issues with delivery delays or frustrating tracking experiences with specific third-party shipping couriers. A few consumers also mentioned minor concerns regarding the scent strength or longevity of certain products compared to their earlier purchases. Despite these occasional setbacks, most shoppers remain deeply satisfied with their overall purchasing journey.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting authentic items, great prices,... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Price

People report positive experiences with price, often noting that costs are well below retail and unbeatable... See more

Order

Reviewers highlight positive aspects of order processes, noting that items arrive quickly, prices are... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are authentic and arrive in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s so easy to shop on Fragrance.Net for some of your favorite women’s perfumes, men’s colognes, hair products, facial products, nail products, makeup, etc. I’ve been shopping in Fragrance.Net for g... See more

Company replied

Rated 5 out of 5 stars

I ALWAYS buy fragrances through FragranceNet. Their prices and selections are phenomenal. I never pay retail prices. They also offer great discounts and sales. And (best of all) they ship quickly.... See more

Company replied

Rated 5 out of 5 stars

I have not yet been disappointed on any products or purchase. Most prices are very reasonable but I have noticed that a few on the higher end aren't much of a difference on price as I vould go to a s... See more

Company replied

Rated 5 out of 5 stars

Good amounts of products, good prices, fast delivery. Sometimes runs out of products that unfortunately I had to find in other sites. Used to buy colognes like: Higher (Dior) and also Summer (CK),... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store
  4. Flavours, Fragrances and Aroma Supplier
  5. Hair Product Store

About FragranceNet

Written by the company

Founded in 1997 with a vision to make luxury fragrance and beauty products accessible to everyone, FragranceNet.com embarked on a mission to help individuals feel confident and beautiful. Our core belief is that everyone deserves to experience luxury beauty products at affordable prices.

We have shipped over 30 million packages and generated over $3 bullion in sales of designer beauty products. Our operations have grown to include multiple warehouses and four flagship retail stores.

Our extensive inventory boasts over 40,000 genuine designer brand name perfumes, cologne, makeup, skincare, haircare, aromatherapy and candles, all offered at more accessible prices.

100% Genuine Brand Name Products

We only carry genuine brand name perfumes, colognes and beauty products.

All of the products showcased throughout FragranceNet.com are 100% original brand names. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely NO imitations or knock-offs. We work hard to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you. If you have any questions or concerns, please feel free to contact us. 1-800-727-3867 or 631-582-5204 or info@fragrancenet.com.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

123K reviews

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4.5

All reviews

(122,860)

26,372 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Products always available

I have been ordering from this company for many years. The service has always been prompt and the order 100% correct. I use an older perfume because it works for me, and it is always available on this site!

17 August 2026
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Reply from FragranceNet

We're so happy to hear you've been a loyal customer for many years and that our service has consistently been prompt and accurate! It's wonderful to know we can always provide your preferred perfume.

Thank you, Customer Service.

Rated 5 out of 5 stars

Fragrance net is a great way to try and buy.

Fragrance net is a great way to try new perfumes thru their purple club and also a great way to buy full-size bottles. I have never been disappointed in their service or quality products. Would recommend.

17 August 2026
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Reply from FragranceNet

We're so pleased to hear that you find our purple club a great way to discover new perfumes and that you appreciate our full-size bottle selection! It's wonderful to know you've always been satisfied with our service and product quality.

Thank you, Customer Service.

Rated 5 out of 5 stars

Love this company

Love this company. Ships fast and the perfumes are amazing.

17 August 2026
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Reply from FragranceNet

We're so pleased to hear that you love our company, appreciate our fast shipping, and find our perfumes amazing! Thank you for your wonderful feedback.

Thank you, Customer Service.

Rated 5 out of 5 stars

I've been ordering from…fragrancenet for decades

I've been ordering from fragrancenet.com for over 20 years and never been disappointed. The prices are great and the service is top notch!! I always recommend to friends and family.

10 August 2026
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Reply from FragranceNet

We're so pleased to hear that you've been a loyal customer for over 20 years and have never been disappointed! It's wonderful that you appreciate our great prices and top-notch service, and that you always recommend us to friends and family.

Thank you, Customer Service.

Rated 5 out of 5 stars

Products I’m receiving smells amazing…

Products I’m receiving smells amazing and receiving in a timely manner

17 August 2026
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Reply from FragranceNet

We're so pleased to hear that you're receiving products that smell amazing and that they are arriving in a timely manner! Thank you for your wonderful feedback.

Thank you, Customer Service.

Rated 5 out of 5 stars

It has a nice soft smell not loud

It has a nice soft smell not loud

17 August 2026
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Reply from FragranceNet

We are so pleased to hear you enjoy the soft and pleasant scent. We truly appreciate your positive feedback and are happy you had such a pleasant experience.

Thank you, Customer Service.

Rated 5 out of 5 stars

Great service

They do everything they said they would do. I haven't had any issues or hiccups. I'm very satisfied with the service.

9 August 2026
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Reply from FragranceNet

We're so pleased to hear that we delivered on our promises and that you haven't encountered any issues. Your satisfaction with our service is truly appreciated!

Thank you, Customer Service.

Rated 5 out of 5 stars

The right time The right price thank…

The right time The right price thank you very much.

9 August 2026
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Reply from FragranceNet

We are so pleased to hear that you found the timing and pricing to be just right. We truly appreciate your positive feedback!

Thank you, Customer Service.

Rated 5 out of 5 stars

Pricing

Pricing, availability and promptness of shipping!

10 August 2026
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Reply from FragranceNet

We're happy to hear you were pleased with our pricing, availability, and prompt shipping! We appreciate your positive feedback.

Thank you, Customer Service.

Rated 5 out of 5 stars
FragranceNet logo

Reply from FragranceNet

We truly appreciate your positive feedback regarding our great prices and the quality of our products. We are delighted to know you are satisfied with your experience.

Thank you, Customer Service.

Rated 5 out of 5 stars

Good Experiences

Good price, good shipping times, good selection, real fragrances and one of the few places I use these days.

9 August 2026
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Reply from FragranceNet

We're so pleased to hear that you appreciate our good prices, efficient shipping, wide selection, and genuine fragrances! We're delighted to be one of your preferred places to shop.

Thank you, Customer Service.

Rated 5 out of 5 stars

Excellent perfumes

Excellent perfumes, discounts, shipping and delivery.

16 August 2026
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Reply from FragranceNet

We are absolutely delighted to hear that you had such a positive experience with our perfumes, discounts, shipping, and delivery! Your feedback means a lot to us.

Thank you, Customer Service.

Rated 3 out of 5 stars

Find a different shipping company

Find a different shipping company. It took well over 2 weeks for the item to arrive and the shipping updates were not helpful.

16 August 2026
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Reply from FragranceNet

We sincerely apologize that you are not satisfied with our shipping service and for any inconvenience this may have caused. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. We understand your frustration and will forward your comments to the appropriate department to improve our shipping services. We appreciate your patience and understanding and a member of our customer service team will reach out to further assist.

Thank you,

Customer Service

Rated 5 out of 5 stars

Easy transaction

Easy transaction, product arrived quickly genuine fragrance. Will be ordering again?

16 August 2026
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Reply from FragranceNet

We're so pleased to hear that you had an easy transaction and that your genuine fragrance arrived quickly! We look forward to your next order.

Thank you, Customer Service.

Rated 4 out of 5 stars

Excellent price, questionable delivery carrier

Excellent price, over half off what it is in stores. It's also 100 percent authentic, I had already tried this scent in stores and this is the actual product.

I knocked off a star because the delivery service is not a good one. It's basically like doordash where they have random people delivering your package. What really stressed me out is that I live in an apartment and there was no way for me to add delivery instructions without talking to a chat bot and by the time I found this out the chat bot was unavailable because they have limited business hours and are closed on Sundays.

I live in a gated apartment so I was worried I wouldn't get my package or they would leave it somewhere random. I lucked out and did receive my package at my door but they should really allow you to input delivery instructions somewhere.

16 August 2026
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Reply from FragranceNet

We are happy to hear you are pleased with the product and its authenticity, especially at such a great price. We understand your concern regarding the delivery process and the difficulties you faced trying to add specific instructions for your gated apartment. We recognize how important it is for customers to have control over their delivery preferences, and we are actively looking into ways to improve our system to allow for easier input of such details. Your feedback is invaluable as we work to enhance our delivery services and ensure a smoother experience for everyone.

Thank you,

Customer Service.

Rated 4 out of 5 stars

Jimmy Choo Illicit

Fragrance net is wonderful!!! I have been buying from this company since 1998. I have not had any problem but one time. The perfume Jimmy choo illicit stop spraying and I don't know what happened. Did not try to return since I had used it, until it stop spraying. Otherwise I have had excellent luck with all the perfumes.

9 August 2026
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Reply from FragranceNet

We're delighted to hear you've been a loyal customer since 1998 and have generally had excellent experiences with our perfumes. We're sorry to hear about the issue you encountered with the Jimmy Choo Illicit perfume. We appreciate your feedback.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Toni's wife

I bought this for my husband and he smelt so good. The size was large and it was delivered perfectly

9 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear that your husband enjoyed the fragrance and that the large size was delivered perfectly! We appreciate your wonderful feedback.

Thank you, Customer Service.

Rated 5 out of 5 stars

Great price.packaged well

Great price.packaged well. Received in timely manner

10 August 2026
FragranceNet logo

Reply from FragranceNet

We are so pleased to hear that you found our pricing great, that your order was well-packaged, and that it arrived in a timely manner. We truly appreciate your positive feedback!

Thank you, Customer Service.

Rated 5 out of 5 stars

Fragrance Shopping

Wide selection, easy to use website, fast shipping.

17 August 2026
FragranceNet logo

Reply from FragranceNet

We appreciate your positive feedback that our selection is wide, the website is easy to use, and shipping was fast!

Thank you, Customer Service.

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