FragranceNet Reviews 

122,847
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 26,364 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that prices are significantly lower than traditional department stores, making it wonderfully easy to find and afford favorite name-brand fragrances and beauty items. People also consistently appreciate the remarkably prompt shipping times and the careful, secure packaging that ensures items arrive safely. However, some reviewers noted occasional issues with delivery delays or frustrating tracking experiences with specific third-party shipping couriers. A few consumers also mentioned minor concerns regarding the scent strength or longevity of certain products compared to their earlier purchases. Despite these occasional setbacks, most shoppers remain deeply satisfied with their overall purchasing journey.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting authentic items, great prices,... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Price

People report positive experiences with price, often noting that costs are well below retail and unbeatable... See more

Order

Reviewers highlight positive aspects of order processes, noting that items arrive quickly, prices are... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are authentic and arrive in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s so easy to shop on Fragrance.Net for some of your favorite women’s perfumes, men’s colognes, hair products, facial products, nail products, makeup, etc. I’ve been shopping in Fragrance.Net for g... See more

Company replied

Rated 5 out of 5 stars

I ALWAYS buy fragrances through FragranceNet. Their prices and selections are phenomenal. I never pay retail prices. They also offer great discounts and sales. And (best of all) they ship quickly.... See more

Company replied

Rated 5 out of 5 stars

I have not yet been disappointed on any products or purchase. Most prices are very reasonable but I have noticed that a few on the higher end aren't much of a difference on price as I vould go to a s... See more

Company replied

Rated 5 out of 5 stars

Good amounts of products, good prices, fast delivery. Sometimes runs out of products that unfortunately I had to find in other sites. Used to buy colognes like: Higher (Dior) and also Summer (CK),... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store
  4. Flavours, Fragrances and Aroma Supplier
  5. Hair Product Store

About FragranceNet

Written by the company

Founded in 1997 with a vision to make luxury fragrance and beauty products accessible to everyone, FragranceNet.com embarked on a mission to help individuals feel confident and beautiful. Our core belief is that everyone deserves to experience luxury beauty products at affordable prices.

We have shipped over 30 million packages and generated over $3 bullion in sales of designer beauty products. Our operations have grown to include multiple warehouses and four flagship retail stores.

Our extensive inventory boasts over 40,000 genuine designer brand name perfumes, cologne, makeup, skincare, haircare, aromatherapy and candles, all offered at more accessible prices.

100% Genuine Brand Name Products

We only carry genuine brand name perfumes, colognes and beauty products.

All of the products showcased throughout FragranceNet.com are 100% original brand names. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely NO imitations or knock-offs. We work hard to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you. If you have any questions or concerns, please feel free to contact us. 1-800-727-3867 or 631-582-5204 or info@fragrancenet.com.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

123K reviews

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4.5

All reviews

(122,847)

26,293 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast shipping and great service

Fast shipping and great service

10 August 2026
FragranceNet logo

Reply from FragranceNet

We appreciate your positive feedback regarding our fast shipping and great service. We are delighted that you are satisfied with your experience.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great quality of service. The parfum is original, it’s was a great place to buy

17 August 2026
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Reply from FragranceNet

We're so pleased to hear that you experienced fast delivery and great quality of service! We're also delighted that you found the parfum original and that you had a great purchasing experience.

Thank you,

Customer Service.

Rated 5 out of 5 stars

My order came in a timely manner

My order came in a timely manner, and the packaging was superb!

16 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear that your order arrived promptly and that you were happy with the superb packaging! We truly appreciate your positive feedback.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Give me back memories

It was easy to find what I want and surprised to find an old fragrance I love. The shipping was on time.

15 August 2026
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Reply from FragranceNet

We're so pleased to hear you easily found what you were looking for, and that you were pleasantly surprised to rediscover a beloved old fragrance! We're also glad your shipping was on time.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Great selection and delivery was on…

Great selection and delivery was on time.

9 August 2026
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Reply from FragranceNet

We are delighted to hear that you are pleased with our great selection and that your delivery was on time. Your positive feedback is greatly appreciated.

Thank you,

Customer Service.

Rated 5 out of 5 stars

I’ve been buying from fragrancenet for…11 years

I’ve been buying from fragrancenet for over 11 years that I can remember , I’ve tried others and it’s not the same ! Fragrance net has always been on top of thier game with pricing and delivery’s , I’ve only had 2 situations with delivery’s where product was missing and they immediately take care of their customers ! Mistakes happen and that’s life but Fragrance net takes pride in their products and that’s why I continue to buy best customer service !!!!

17 August 2026
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Reply from FragranceNet

We truly appreciate your loyalty over the past 11 years! It's wonderful to hear that you consistently find our pricing and deliveries to be excellent. We're especially grateful for your understanding regarding past delivery issues and are glad we could resolve them to your satisfaction. We pride ourselves on our products and customer service, and your feedback reaffirms our commitment.

Thank you,

Customer Service.

Rated 1 out of 5 stars

The carriers are horrible I gave not…

The carriers are horrible I gave not received my package yet I live in secure apartment I adv to key in my apartment number for access 310 it's like the carriers dont speak English and dont understand instructions i am done ordering

10 August 2026
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Reply from FragranceNet

We sincerely apologize that your package was not received and that you are not satisfied with our shipping service. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. Please update this review with the order number that was not received so we may further assist and make this right. We appreciate your patience and understanding.

Thank you,

Customer Service

Rated 5 out of 5 stars
FragranceNet logo

Reply from FragranceNet

We appreciate your positive feedback regarding the ease and reliability of our shipping services. We are delighted to know you had a great experience.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Fragrance.net is very user-friendly and…

Fragrance.net is very user-friendly and prompt delivering orders. I got Chloe and Escentric molecules and they smell great at much cheaper prices. Thank you Fragrance.net!

10 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear that you found our website user-friendly and our delivery prompt! It's wonderful that you're enjoying your fragrances at great prices.

Thank you,

Customer Service.

Rated 4 out of 5 stars

👍Good quality product

👍Good quality product.
4 * not 5 * because better pricing would be appreciated.

17 August 2026
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Reply from FragranceNet

We're glad to hear you're happy with the quality of our product. We appreciate your feedback regarding the pricing and will certainly take it into consideration.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Shopping was easy

Shopping was easy. I received exactly what I expected and it was delivered sooner than I expected, in perfect condition.

17 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear that your shopping experience was easy, you received exactly what you expected, and it arrived sooner than anticipated in perfect condition!

Thank you,

Customer Service.

Rated 5 out of 5 stars

Good Service, Good Product, Great Value

Product arrived quickly, sealed, in good shape, and smells great! The price was also very good.

17 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear that your product arrived quickly, sealed, in good shape, and smells great! We're also delighted that you found the price to be very good.

Thank you,

Customer Service.

Rated 2 out of 5 stars

The process for delivery takes way too…

The process for delivery takes way too long. I even paid for it express shipping, which should have took 1 to 2 days. And didn’t get it till the fourth day. Would also be better if you could track your item. This is the third time I have ordered from websites & it has taken way longer than you guys say. Delivery needs to get better!

10 August 2026
FragranceNet logo

Reply from FragranceNet

We sincerely apologize for the delay in receiving your order and for any inconvenience this may have caused. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. We understand your frustration and a refund has been issued for the shipping to your original method of payment. We will forward your comments to the appropriate department to improve our shipping services. We appreciate your patience and understanding.

Thank you,

Customer Service

Rated 5 out of 5 stars

Excellent

Excellent
Package
Delirando product

10 August 2026
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Reply from FragranceNet

We're glad you enjoyed your experience with our product! We appreciate your positive feedback.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Wide selection of toilette & perfumes…

Wide selection of toilette & perfumes some I've never heard of before! I took a chance on Heliotrope Blanc by L. T. Piver a most beautiful, soft scented perfume! The annual plant Heliotrope will fill your yard with beautiful scent that bees love🐝! Price is VG as well as the fast delivery service.

17 August 2026
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Reply from FragranceNet

We're so happy to hear you appreciate our wide selection of perfumes and discovered a new favorite in Heliotrope Blanc! It's wonderful that you find our prices very good and our delivery service fast.

Thank you, Customer Service.

Rated 5 out of 5 stars

I have been using fragancenet.com long…

I have been using fragancenet.com long time ago, and I very pleased . My husband also buy his colognes from them The discounts they offer are awesome. I live in Puerto Rico and I can say that I always receive my packages quick.

17 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear that you and your husband have been long-time customers and are happy with your purchases! It's wonderful that you appreciate our discounts and consistently receive your packages quickly in Puerto Rico.

Thank you, Customer Service.

Rated 1 out of 5 stars

I am waiting for days now for an answer…

I am waiting for days now for an answer where my package is was not delivered on 08/10/26 as published and getting no answer at all.

10 August 2026
FragranceNet logo

Reply from FragranceNet

We sincerely apologize that your package was not received and that you are not satisfied with our shipping service. We’re sorry if this was missed, as each of our transactional emails provides direct access to Customer Service and our FAQ page for quick support. Your feedback is invaluable to us, as it helps us identify areas where we can improve and better serve you. We take concerns like this very seriously, as customer satisfaction is our top priority.
We appreciate your business and patience and have issued a full refund for your order back to your original method of payment.
We apologize for any inconvenience this matter may have caused.

Thank you,

Customer Service

Rated 1 out of 5 stars

I placed an order for (2) fragrance…

I placed an order for (2) fragrance vials on August 16,2026. Decided to pay for the express shipping in hopes it would arrive by Wednesday (19th). Im just receiving information that my order is just now reaching the warehouse and it will arrive in 1-2 business days. In turn it makes this order arriving in roughly 4-5 days when I could have paid for standard shipping since the "guaranteed shipping" hasn't been fulfilled.

9 August 2026
FragranceNet logo

Reply from FragranceNet

We sincerely apologize for the delay in receiving your order and for any inconvenience this may have caused. Your feedback is invaluable to us, as it helps us identify areas where we can improve and better serve you. We take concerns like this very seriously, as customer satisfaction is our top priority. We understand your frustration and have issued a refund for the shipping to your original method of payment. We appreciate your patience and understanding. Your comments will be forwarded to the appropriate department to improve our fulfillment process.

Thank you,

Customer Service

Rated 5 out of 5 stars

Excellent prices and quick delivery.

Excellent prices and quick delivery.

17 August 2026
FragranceNet logo

Reply from FragranceNet

We are so pleased to hear that you enjoyed our excellent prices and quick delivery. We truly appreciate your positive feedback!

Thank you, Customer Service.

Rated 5 out of 5 stars

I have always love fragrance…

I have always love fragrance net,because they stand on business, I have had to issues before and they corrected it first hand, i will keep buying my fragrance from you guys

17 August 2026
FragranceNet logo

Reply from FragranceNet

We're so happy to hear that you always love us and appreciate how we've handled any issues you've had! We truly value your continued loyalty and look forward to your future purchases.

Thank you, Customer Service.

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