Muhummad Uwais Khilji (do a google search on companies he is associated with) has a pattern. Build up a business, then stop fulfilling orders, then declare insolvency. Done this twice, halfway though... See more
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Ordered 2 bottles of aftershave took account of delivery days for delays due to postal strikes but the items came in 2 separate deliverys. Got worried when only 1 turned up but after emailing was i... See more
clear description of the product . The price was better than other companies. Free delivery within 3 days of ordering. so it only remains to say thank you Fragrance for my two bottles of obsession af... See more
I have several birthdays all at once in March. I used the filter to see what fragrances and aftershave was on offer. Got some really excellent discounted products at very good prices. Each product has... See more
Company details
Information provided by various external sources
Home page | Buy Perfume, Cologne, Gift set for Women and Men | Fragrance Avenue
Contact info
United Kingdom
- www.fragranceavenue.co.uk
3.1
Average
587 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Don't rely on Royal Mail…
Very slow deliverySupposed to dispatched in 72 hours but took another 2 weeks.Should be using someone other than the unreliable Royal Mail.Delivery Too late for a special occasion
27 January 2023
Item wasn't dispatched for a couple of…
Item wasn't dispatched for a couple of weeks. In fact only when I chased it up amd then it took a further week to arrive.
Other than that the item arrived well packaged and as described
26 January 2023
Good price and despatched promptly.
7 January 2023
Product not easily available was in…
Product not easily available was in stock and promptly delivered
11 January 2023
Lost order tuff luck.
Ordered perfume in November before Christmas supposedly arrived by royal mail second week in December after checking the tracking there was a completely useless black image of the delivery of where it was delivered so have no come back, lost order at my expense. So order at your own risk I would stick to Amazon or someone reputable in future.
Just to reply to the below response I have had several emails with customer service and the result was you say Royal Mail had delivered it although no one knows where so the is nothing else that can be done.
29 November 2022
Unprompted review
Reply from Fragranceavenue
Hi, i'm really sorry for the experience you have received. If you could kindly email our customer service department: help@fragranceavenue.co.uk with your full name and order number so we can chase this up for you, alternatively our contact number for customer services is 0121 630 3352- phone lines are open Monday-Friday 10:30am till 5pm, once again we are ever so sorry for the delay in response.
Reply from Fragranceavenue
Hi, I am really sorry for the troubles you have faced. If you could kindly email: help@fragranceavenue.co.uk and provide us with your full name as well as order number so we can investigate this matter further. Alternatively, you are able to contact us on: 0121 630 3352, our phone lines operate between 10 am up until 5 pm Monday-Friday
Never get item after emailing it took 3…
Never get item after emailing it took 3 weeks
20 December 2022
Reply from Fragranceavenue
Hi, i'm really sorry for the experience you have received. If you could kindly email our customer service department: help@fragranceavenue.co.uk with your full name and order number so we can chase this up for you, alternatively our contact number for customer services is 0121 630 3352- phone lines are open Monday-Friday 10:30am till 5pm, once again we are ever so sorry for the delay in response.
Very nice and suit scent
Very nice and suit scent. I am very happy with the choice. Definitely liked and appreciated the service.
23 January 2023
I paid for a quicker delivery it never…
I paid for a quicker delivery it never happened tried to contact customer service for over an hour they never answered. They never send an email to let you know what is happening i will never order from this company again im sticking with amazon
11 January 2023
Unprompted review
Reply from Fragranceavenue
Hi, i'm really sorry for the experience you have received. If you could kindly email our customer service department: help@fragranceavenue.co.uk with your full name and order number so we can chase this up for you, alternatively our contact number for customer services is 0121 630 3352- phone lines are open Monday-Friday 10:30am till 5pm, once again we are ever so sorry for the delay in response.
Such a variety of perfumes
Such a variety of perfumes, very well packed with good delivery.
3 January 2023
Always reliable trouble free told whats…
Always reliable trouble free told whats happening and good service happy bunny thankyou
13 January 2023
Over the moon with my purchase
Over the moon with my purchase, very quick despatch, clearly advertised and reasonably priced
10 January 2023
Fast delivery, great fragrance
Product amazing, very fast delivery, box unmarked and in original packaging.
19 January 2023
Haven't received items yet
Haven't received items yet, sent email Monday to see what had happened to them, heard nothing back
9 January 2023
Reply from Fragranceavenue
Hi, I am really sorry for the troubles you have faced. If you could kindly email: help@fragranceavenue.co.uk and provide us with your full name as well as order number so we can investigate this matter further. Alternatively, you are able to contact us on: 0121 630 3352, our phone lines operate between 10 am up until 5 pm Monday-Friday
Brought this for my husband.
Brought this for my husband., he loves it easy ordering and quick delivery .. ✅
18 January 2023
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