Foxtons Reviews 

14,845
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 969 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being incredibly helpful, responsive, and consistently professional throughout their entire property search, viewing, and letting process. People note that the overall service is exceptionally smooth, highly efficient, and well-managed from the initial viewing right up to the final agreement. However, a small portion of people felt that there were significant issues regarding slow communication and poor responsiveness during their overall experience. Some people also mentioned that certain administrative procedures felt overly convoluted, leaving them without adequate support when trying to resolve complex issues.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently attentive, helpful, and... See more

Service

Reviewers mention positive feedback about service, noting that agents are highly professional, efficient, and... See more

Customer service

Clients share positive opinions on customer service, highlighting proactive communication and efficient... See more

Response time

Customers report extremely positive experiences with response times, noting that representatives were... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, transparent, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have worked with Shannan and Hamad to rent my property. They have always answered my phone calls, and phoned me when necessary. They are proactive and efficient, keeping me updated during the whole... See more

Rated 4 out of 5 stars

I am very pleased with the lettings manager of Temple Fortune branch Mr Jamal Hussain. Jamal takes personalised interest in getting quality tenants and he is efficient, effective and available. His co... See more

Rated 4 out of 5 stars

Great service from Ana at Foxtons Harrow. She’s consistently honest, quick, and responsive. Really appreciate the excellent support.

Rated 4 out of 5 stars

Everyone was so helpful specially Jade from Wimbledon and Rebecca from Balham


Company details

  1. Real Estate Agency

Written by the company

Foxtons is London's estate agent. With over 50 offices across London and the Home Counties, Foxtons specializes in sales, lettings and property management.


Contact info

4.2

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(14,845)

999 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Huge thanks to Sharifa at Foxtons for…

Huge thanks to Sharifa at Foxtons for making our house-hunting experience seamless and stress-free! As returning clients of two years, we knew we were in good hands, but Sharifa truly exceeded our expectations.
​She is wonderfully attentive, detail-oriented, and genuinely cares about finding the right fit for us. She took the time to understand our preferences and found our perfect flat in no time. If you want a top-tier agent who is fast, kind, and efficient, Sharifa is the person to go to!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Will!

Thanks to Foxtons, me and my friend were able to secure a lovely 2-bed rental in Clapham as two fresh graduates in a very competitive market - after 4 weeks of tirelessly phoning countless estate agents and viewing properties, Will from Foxtons stood out as the most supportive, communicative and friendly estate agent that we worked with. He was always the first to send us any potential properties that fit our criteria, always stayed in touch over the phone to secure us viewings to ones we were interested in and always readily answered all of our numerous questions, with such a quick turnaround. It really felt like Will was really supporting us on our side, and that made such a difference in our property search. Couldn’t have asked for a better estate agent - thank you!

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Joe at the Pinner branch has been…

Joe at the Pinner branch has been brilliant in helping us purchase properties. He is proactive, knowledgeable and always willing to assist. His communication has been excellent throughout, and we would happily recommend him to other property buyers.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

We have had a great experience with…

We have had a great experience with Foxtons Pinner. Joe has been incredibly helpful throughout our property purchases, always responsive, professional and proactive. He understands exactly what we are looking for and has made the process much easier. I would highly recommend Joe and the team.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Foxtons short term let

Chloe Lescott was incredibly attentive, with very little delay in replies during the process. Overall smooth process

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Sally at Foxtons

Sally although I have never met her, was so professional with an easy manner rarely experienced. I always felt that she had my best interest at heart and although after a few years of working together, another agency rented my apartment, she was equally supportive
Julian B

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Foxtons Harrow-on-the-Hill

I had a great experience with the Foxtons Harrow-on-the-Hill team, particularly with Reece. He was incredibly patient throughout my property search and really took the time to understand what I was looking for. He made sure to show me properties that genuinely matched my requirements and was happy to keep looking until I found something I was comfortable with.

What I appreciated most was how responsive and helpful he was throughout the process, which made the whole house search much smoother and less stressful. I would definitely recommend speaking to Reece if you're looking for a property in the area!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Ana Screpciuc of Foxtons Harrow…

Ana Screpciuc of Foxtons Harrow provided us with professional services and supported us throughout renting our apartment. She replied to our emails and requests promptly to ensure we understand what is required. We are happy with our new tenants.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing support from Foxtons Ealing

A genuinely excellent experience with Foxtons Ealing, with the sale of my flat being handled by Jodie Ellis (branch manager) and her colleague Jessica Wolfe.
Selling can feel long, drawn out, and protracted but Jodie and Jess made the whole process so much more manageable by not only being professional, but engaging, friendly and communicative throughout.
I sincerely appreciated the thought and time taken to explain the process to me (step by step) and ensure I understood what was happening and more importantly that I remained onboard with the transaction.
Jodie and Jess’s help has been invaluable, supportive and reassuring and I can not thank them both enough for the time they invested in
keeping me involved.
Without a doubt, they are a credit to the Foxtons team and I remain thankful that my decision was to go with Foxtons in the first place. Huge thanks!

2 September 2026
Unprompted review
Rated 5 out of 5 stars

I recently let my property through…

I recently let my property through Foxtons Harrow branch and am delighted with the smooth and transparent handling of business and my property was let successfully. All my queries and concerns were answered and resolved by Ms. Ana from the lettings team promptly. I will strongly recommend them.

All the best.

R Kumar

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Tyrese Cummings

Tyrese Cummings, was extremely helpful in our search for a property, he is very knowledgeable and he made sure to explain everything we needed for a property, we are very grateful for his support, really appreciate his help.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Looking to rent

We were looking to rent in Harrow & Pinner area. Foxton send their agent to show us the 1st property. We met Zabia Sadiqi from harrow branch. She's a very confident, smart young lady. She showed us around the property & and answered all our queries.
Kept in touch with various properties until we found one. She was eager to show us properties within & above our budget . Incase we liked one above our budget. She wanted us to explore different properties in the market. Her conduct was very professional & friendly. She is an asset to the company. All the very best Zabia. Keep up your good work.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Staff

I have previously worked with Ana Screpciuc from the Harrow office, and all I can say is that she is always impressively responsive and helpful. I would always be grateful to her for the support and cooperation in finding my first rental flat and for always being available during my tenancy. It's great to know someone you can trust and rely on, and thanks to Ana, my overall experience with Foxtons has been positive.

1 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look