Foxtons Reviews 

14,835
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 969 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being incredibly helpful, responsive, and consistently professional throughout their entire property search, viewing, and letting process. People note that the overall service is exceptionally smooth, highly efficient, and well-managed from the initial viewing right up to the final agreement. However, a small portion of people felt that there were significant issues regarding slow communication and poor responsiveness during their overall experience. Some people also mentioned that certain administrative procedures felt overly convoluted, leaving them without adequate support when trying to resolve complex issues.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently attentive, helpful, and... See more

Service

Reviewers mention positive feedback about service, noting that agents are highly professional, efficient, and... See more

Customer service

Clients share positive opinions on customer service, highlighting proactive communication and efficient... See more

Response time

Customers report extremely positive experiences with response times, noting that representatives were... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, transparent, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have worked with Shannan and Hamad to rent my property. They have always answered my phone calls, and phoned me when necessary. They are proactive and efficient, keeping me updated during the whole... See more

Rated 4 out of 5 stars

I am very pleased with the lettings manager of Temple Fortune branch Mr Jamal Hussain. Jamal takes personalised interest in getting quality tenants and he is efficient, effective and available. His co... See more

Rated 4 out of 5 stars

Great service from Ana at Foxtons Harrow. She’s consistently honest, quick, and responsive. Really appreciate the excellent support.

Rated 4 out of 5 stars

Everyone was so helpful specially Jade from Wimbledon and Rebecca from Balham


Company details

  1. Real Estate Agency

Written by the company

Foxtons is London's estate agent. With over 50 offices across London and the Home Counties, Foxtons specializes in sales, lettings and property management.


Contact info

4.2

Great

TrustScore 4 out of 5

15K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(14,835)

988 reviews in the last 12 months

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Rated 5 out of 5 stars

One year rent prepared in less than a week

As we only have around less than a week to prepare a place of accommodation for one of my colleague, Foxtons (through their Agent, Julide Kul), managed to find us a place to live. The whole process is speed up to the maximum level. The price is a bit higher than the market rate, but I think that's what we need to bear to be able to achieve the time limit.

We're very grateful for Foxtons and Ms. Julide Kul on the preparation.

Best regards
Peniel

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience with Will

My partner and I found our flat with the help of William Sigston and had an excellent experience. He was proactive, gave good advice catered to us, and we really appreciated both the quality of the flats we were shown, and how respectful he was of our requirements. This made our search fast and conclusive, we'd absolutely recommend William to others searching in the same area.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Broke GDPR laws and defamed us

Foxtons have broken GDPR by emailing the entire flat block about private communications. They thoroughly misled our neighbours with what they said, to the point of defaming us.

We have had scaffolding out of our window for 10 months. They have known about a leak for a year and a half and are somehow still booking new contractors to investigate this apparent leak.

They shouldn't be allowed to be a business.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

I was struggling to find an apartment…

I was struggling to find an apartment that fit all my criteria, and had been on various showings that just weren’t giving me what I was looking for, until I booked a showing with Quadir Shabazz from the Greenwich Foxtons. In 1 day he showed me 4 places, all of which fit my criteria. We put an offer in the same day and Quadir was great throughout the entire process. He was always available, very informative, and had extremely quick responses. His friendly and professional attitude also made asking questions and asking for help easy.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

I’ve recently rented a flat from…

I’ve recently rented a flat from Foxtons i was treated very well and helped all the way A very nice and friendly polite young man who’s name is Reece showed me around the property which I have now started renting I would also like to mention the manager who’s name is Ana who was also very friendly and polite and helpful. Foxtons at 321 station road Harrow. Thank you for all you did.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I am currently looking to rent a flat in Clapham in London, and Rebecca has been incredibly helpful throughout the process. What has particularly stood out is her professionalism and attentiveness to my needs. She has taken the time to understand what I am looking for and has been clear and informative about what the rental process entails. She has also been very generous with her advice and guidance. Her positive and friendly approach has made what can be quite a stressful process feel much more manageable!

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Great agents!

We had such a fantastic experience with Will Sigston and genuinely couldn’t recommend him highly enough.

From the very beginning, he was incredibly helpful, personable and really took the time to understand what we were looking for, not just in terms of the property itself, but our needs and circumstances as a whole.

One thing I particularly appreciated was how understanding he was of my work in the NHS and the fact that I couldn’t always be available or respond during the day. He was the first estate agent I dealt with who really took this into consideration, which made the whole process so much easier and far less stressful.

He genuinely went out of his way to help us find everything we wanted in a home, while also being realistic and honest about what was achievable within our requirements and budget. We never felt pressured into settling for something that wasn’t right for us, and it really felt like he cared about finding us the right home rather than simply securing a tenancy.

He was responsive, knowledgeable, patient and incredibly supportive throughout the whole process. Most importantly, he listened to us, understood what mattered to us and ultimately found us our perfect home.

We’re so grateful for all his help and would absolutely recommend him to anyone looking for an estate agent who is professional, genuine and truly goes the extra mile.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Recently moved out of a rental in South…

Recently moved out of a rental in South London and I wanted to mention how helpful Aga Witkowska was in relation to any issues arising with the flat and how clear the communication was on ending our tenancy. Aga's professionalism and responsiveness made it such a smooth process. Thanks Aga!

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Very Helpful

All the steps my flatmates and I needed to complete were very clear and Amelia Knibbs was very helpful and responded very quickly when we had a question. She was also very helpful with my guarantor and made it simple for him to provide all the information that was needed of him.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Mario

I had a great experience with Mario. I needed help with my remortgage and was quite worried, as I was on a very low interest rate and wasn’t sure whether I would be able to secure something similar.

Mario immediately put my mind at ease and was extremely helpful throughout the process. He referred me to their mortgage broker, who was also fantastic and very helpful in finding the right options for me.

I’m really grateful for the help, reassurance and excellent service. I would definitely recommend Mario and his team.

1 September 2026
Unprompted review

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