I've just had another lovely visit to Fortnum's and had a fabulous time. Shopping in-store is always a pleasure. The staff are warm, friendly and happy to help without being pushy, and the whole... See more
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The 2nd box of my order had not been delivered. Upon checking the delivery company website,parcel damaged. I contacted F&M through WhatsApp,following quite a few messages which became tiresome. Very q... See more
Company replied
I was researching ideas for my friends birthday and came across the tea which though was a lovely summer treat. As a non-drinker, these are a nice alternative for drinks with friends. Packaged immacul... See more
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Lovely professional friendly staff. Always such a pleasure to visit the store. Staff are always happy and so helpful and knowledgeable about their products. Visited the cafe for the first time even... See more
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Company details
About Fortnum & Mason
Written by the company
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Contact info
181 Piccadilly , W1A 1ER, London, United Kingdom
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4.5
Excellent
53K reviews
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Superb excellence.
10 July 2026
Reply from Fortnum & Mason
Dear Michael,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found your experience to be one of superb excellence. Such wonderful feedback means a great deal to us, and we are pleased that we were able to meet your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good Morning,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you enjoyed our great selection of products and that your order arrived on time. Providing a wide range of quality items alongside a reliable delivery service is very important to us, so it is wonderful to know that we met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Excellent service as always.
2 July 2026
Reply from Fortnum & Mason
Dear Christine,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you received excellent service as always. Your continued support and kind feedback mean a great deal to us, and we are pleased that we have consistently met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Breakfast box arrived without eggs
Breakfast box arrived without eggs, without sauces and without tea and coffee.
Did arrive with a bottle of wine, don’t drink alcohol and quince cheese, allergic.
Bit bonkers!
2 July 2026
Reply from Fortnum & Mason
Dear Rachel,
Your feedback is very important to us and we are truly sorry to hear of the issues you have faced with your order and the frustration that this has caused.
We have located your previous correspondence, and we are pleased to see that the matter has been resolved to your satisfaction.
If you ever need further assistance, please do not hesitate to contact our customer services team. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good Afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you received fantastic service and delivery. It is wonderful to know that we met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
following a previous purchase
following a previous purchase, I decided to give it another go and order another hamper. Once again it fell short of my expectations and was not of a good standard/quality. I did not complain this time to avoid unescassry stress but I will no longer shop for hampers at Fortnum and Mason.
3 July 2026
Reply from Fortnum & Mason
Dear Mrs Sue Turk,
Your feedback is very important to us and we are truly sorry to hear of the issues you faced with your order and the frustration that this has caused.
We have located your previous correspondence, and we will be reaching out to you to rectify the situation and make things right.
Fortnum & Mason Customer Services
The online purchase was relatively…
The online purchase was relatively simple. The delivery box arrived crushed at one end but the products inside were not affected.
9 July 2026
Reply from Fortnum & Mason
Dear Nuria,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found the online purchasing process relatively simple. While we are sorry to learn that the delivery box arrived crushed at one end, we are pleased to know that the products inside were unaffected and arrived safely.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Lovely hamper for a friend's birthday
I ordered a hamper for a friend's birthday. I chose the items that were contained in the hamper based on things that I know she likes. It arrived on the day I specified. She was very pleased with it.
7 July 2026
Reply from Fortnum & Mason
Dear Diane,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were able to create a personalised hamper for your friend's birthday, selecting items based on things you knew she would enjoy. It is wonderful to know that the hamper arrived on the day you specified and that your friend was very pleased with her gift.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Christine,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you received super service and that you love our Camomile & Bee Pollen Infusion. It is wonderful to know that this product has been such a favourite, and we truly appreciate your kind feedback.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Super fast delivery and item was lovely…
Super fast delivery and item was lovely thank you
1 July 2026
Reply from Fortnum & Mason
Good Evening,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with product received, and that the delivery made safely and on time.
If you ever need further assistance, please do not hesitate to let us know. Thank you once again for shopping with us.
Fortnum and Mason Customer Services.
Reply from Fortnum & Mason
Good Evening,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with lovely product received, the excellent packaging offered, as well as the delivery being made safely and on time.
If you ever need further assistance, please do not hesitate to let us know. Thank you once again for shopping with us.
Fortnum and Mason Customer Services.
As usual qualify is without question…
As usual qualify is without question across the board . The quality of the product is unique, the packaging was excellent and designed to deliver the product intact after transiting the length of the country. The speed of delivery was exceptional.
9 July 2026
Reply from Fortnum & Mason
Good Evening,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with overall quality with our brand, the excellent packaging offered, as well as the delivery being made safely and on time.
If you ever need further assistance, please do not hesitate to let us know. Thank you once again for shopping with us.
Fortnum and Mason Customer Services.
Reply from Fortnum & Mason
Good Evening,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with presentation of your recent order.
If you ever need further assistance, please do not hesitate to let us know. Thank you once again for shopping with us.
Fortnum and Mason Customer Services.
Delivered in good time and the quality…
Delivered in good time and the quality of the basket and the goods was brilliant.
9 July 2026
Reply from Fortnum & Mason
Good Evening George,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the brilliant quality of the goods ordered and that it was delivered on time and safely.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Great service as always
Great service as always. My item was carefully packed and arrived in perfect condition.
2 July 2026
Reply from Fortnum & Mason
Good Evening Liz,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service received for your recent order, and we thank you for your positive feedback with regard to the packaging and safe delivery.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
I didn't see it personally as it was a…
I didn't see it personally as it was a gift but they were very complimentary.
Pricy but no more so than other companies.
9 July 2026
Reply from Fortnum & Mason
Good Evening,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with your recent order and thank you for putting your trust us when choosing a gift to give.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Was worried about transporting the…
Was worried about transporting the cream in the heat .very well packaged.fast delivery .
8 July 2026
Reply from Fortnum & Mason
Good Evening,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the delivery of your recent order, and that the fresh items arrived safely.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Reply from Fortnum & Mason
Good Evening Jenny,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the perfect service received.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Excellant service as usual,very quick…
Excellant service as usual,very quick and kept informed
Highly recommend
9 July 2026
Reply from Fortnum & Mason
Good Evening Shiona,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the excellent service provided and welcome your feedback on the quick, safe and well informed delivery updates.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Love the latest lavender
Love the latest lavender, honey and apricot tea! As with everything from Fortnum's, beautifully packaged and if the highest qualitu
2 July 2026
Reply from Fortnum & Mason
Good Evening,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you love our lavender, honey and apricot tea and that you find everything from Fortnum to be beautifully packaged and if the highest quality
If you ever need further assistance, please do not hesitate to let us know. Thank you once again for shopping with us.
Fortnum and Mason Customer Services.
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