I've just had another lovely visit to Fortnum's and had a fabulous time. Shopping in-store is always a pleasure. The staff are warm, friendly and happy to help without being pushy, and the whole... See more
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The 2nd box of my order had not been delivered. Upon checking the delivery company website,parcel damaged. I contacted F&M through WhatsApp,following quite a few messages which became tiresome. Very q... See more
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I was researching ideas for my friends birthday and came across the tea which though was a lovely summer treat. As a non-drinker, these are a nice alternative for drinks with friends. Packaged immacul... See more
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Lovely professional friendly staff. Always such a pleasure to visit the store. Staff are always happy and so helpful and knowledgeable about their products. Visited the cafe for the first time even... See more
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Company details
About Fortnum & Mason
Written by the company
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Contact info
181 Piccadilly , W1A 1ER, London, United Kingdom
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4.5
Excellent
53K reviews
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The product was lovely and appreciated. Courier could have been a lot better
The product was lovely and appreciated by its recipient. Unfortunately it was delivered to the wrong address where a chap called Steve took delivery. Thankfully it was only a 15 minute drive from Horatio’s home so the picture of the delivery and its location was helpful in collecting the package.
4 July 2026
Reply from Fortnum & Mason
Dear Adele,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that the product was lovely and well received by its recipient. We are, however, sorry to learn that the delivery was initially made to the wrong address. We appreciate your understanding and are pleased that the delivery photograph and location details helped you successfully locate and collect the package.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
The ordering process is very…
The ordering process is very user-friendly. I placed my order on a Monday and received it by Thursday; I live in Canada so this was amazing!
25 June 2026
Reply from Fortnum & Mason
Dear Sandi,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our ordering process user-friendly. It is especially wonderful to know that your order arrived so quickly, reaching you in Canada just a few days after it was placed. We are thrilled that the service exceeded your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
My daughter was delighted to receive…
My daughter was delighted to receive her Champagne gift just days before her Graduation
Thank you
3 July 2026
Reply from Fortnum & Mason
Dear Lynne,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your daughter was pleased to receive her Champagne gift and that it arrived just in time for such a special occasion. We hope it helped make her Graduation celebration even more memorable.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Never fault Fortnum and Mason
Never fault Fortnum and Mason. Whether visiting the store or ordering online, like I did this time. Delivered when it suited me.
Excellent quality.
3 July 2026
Reply from Fortnum & Mason
Dear Hayley,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you have consistently had such positive experiences with Fortnum & Mason, whether visiting our store or ordering online. It is wonderful to know that your recent order was delivered at a time that suited you and met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
What can you say about the service…
What can you say about the service from Fortnum. Delivery on time with fresh food chilled. Such a wonderful range available to order.
4 July 2026
Reply from Fortnum & Mason
Dear Roger,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear your kind comments about our service. It is wonderful to know that your delivery arrived on time, with the fresh food carefully chilled, and that you enjoyed the wide range of products available to order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Delivery not rearraged as requested
The delivery had to be rearranged but unfortunately was delivered as originally stated, even though the delivery history showed the delivery had been rearranged. At the point of delivery, the recipient was not living at that address, which made the time a little stressful. Fortunately, the current homeowner was kind enough to take the delivery and hold it until the rearranged day when the recipient moved into the property. The delivery was also stated as being accepted by Gareth who had not yet moved into the property, which was clearly incorrect.
4 July 2026
Reply from Fortnum & Mason
Dear Jill,
Thank you for taking the time to share your experience with us.
We are pleased that the delivery was ultimately received safely and that the current homeowner was kind enough to accept and hold the parcel until the recipient had moved into the property. However, we are sorry to learn that, despite the delivery being rearranged, it was delivered on the original date. We understand how stressful this must have been, particularly given the circumstances surrounding the recipient's move. We also appreciate you bringing to our attention the incorrect delivery acceptance details, which clearly added to the confusion.
We welcome your feedback on our delivery service and will share your feedback with the relevant department for internal review.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Beautiful box of treats delivered very…
Beautiful box of treats delivered very quickly to my friend in California. The very regular delivery updates from both the courier and F&M were extremely reassuring particularly as I was sending this as a gift. Excellent service.
23 June 2026
Reply from Fortnum & Mason
Dear Claire,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that the box of treats was delivered quickly to your friend in California. It is wonderful to know that the regular delivery updates from both the courier and Fortnum & Mason provided reassurance, especially as the order was intended as a gift. We are pleased that our service met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Just love F&M
4 July 2026
Reply from Fortnum & Mason
Dear Sandra,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
A Birthday Gift -Diffuser
The item, a birthday gift, was ordered from Canada and delivered in London on the correct day. It is lovely and enjoyed very much by the birthday girl.
4 July 2026
Reply from Fortnum & Mason
Dear Doris,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Excellent service and lovely products
26 June 2026
Reply from Fortnum & Mason
Dear Mrs Young,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear you received excellent service and enjoyed our products. We trust the contents of your order were thoroughly enjoyed!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Bubbles for a special occasion
Easy to order, good communication throughout & delivered on time. Packaged well & looked like an extra special gift. Excellent champagne for a special occasion. Thank you Fortnums.
4 July 2026
Reply from Fortnum & Mason
Good afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Kaori,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Good communication
Good communication, delivered on time and even an ice pack included to protect the goods due to the hot weather.
Thank you.
26 June 2026
Reply from Fortnum & Mason
Dear SJB,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Lovely lunch bag
Wanted an item that was out of stock. Was emailed as soon as it was back in stock. Very easy and straightforward to order and delivery arrived on the day I requested
4 July 2026
Reply from Fortnum & Mason
Dear Cheryl,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
As always I am satisfied with your…
As always I am satisfied with your service and your teas are absolutely wonderful and we enjoy every morning for breakfast and afternoon tea- Thank you, and delivery is perfect since years. Kind regards, Monika
3 July 2026
Reply from Fortnum & Mason
Dear Jan,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Products well displayed on website for…
Products well displayed on website for ordering, quick confirmation of order and delivery arrival on the day requested by a personable delivery person. Gift well received with compliments of a good selection of products as well as excellent quality. Well done!
3 July 2026
Reply from Fortnum & Mason
Dear Jan,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good morning,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good morning,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Fine correct item delivered o correc…
Fine correct item delivered o correc date . happy ,very
3 July 2026
Reply from Fortnum & Mason
Good morning,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Arrived on time
3 July 2026
Reply from Fortnum & Mason
Good morning,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
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