Ford Insure Reviews 

It always has someone on the end of a phone - a brilliant plus
Its MY ACCOUNT web system is a bit of a faf however

your coriespondent 5 star , very patient and helpful. I'LL insure my s econd car plus my house with Fords with confidence

Very easy to set up the insurance. And very competitive price.

Very frendly and helpfull call center lady.

Very Disappointing Experience – Poor Communication and Inconsistent Information

I rarely leave negative reviews, but after my family’s experience with Ford Insure (fordinsure.co.uk), I feel compelled to warn other customers to be extremely careful.

For years, we trusted the information provided by Ford Insure (fordinsure.co.uk) staff regarding our policies and named drivers. Unfortunately, we recently discovered that information given by different members of staff was inconsistent and, in some cases, completely contradictory.

When arranging a new policy, we were led to believe that my wife, daughter, son and I were all covered. Only when we contacted Ford Insure (fordinsure.co.uk) to update my son’s newly obtained full driving licence were we informed that neither my wife nor my son were actually listed on the policy.

This was a shocking discovery and could have resulted in a serious financial and legal problem for our family. We relied on the information provided by Ford Insure (fordinsure.co.uk) and had no reason to believe otherwise.

At the same time, my daughter has been dealing with a claim following an accident where another driver entered a roundabout and collided with her vehicle. The car was declared a total loss, yet the claim process has been slow and frustrating. We have been told that part of the settlement and the refund of the excess are being delayed while awaiting confirmation from the third party’s insurer.

What concerns me most is the lack of consistency, transparency and confidence in the advice provided. When customers receive different answers from different staff members, it becomes impossible to know what information can actually be trusted.

Insurance is built on trust. Customers need to know exactly who is covered, what is covered and where they stand. Sadly, that has not been our experience with Ford Insure (fordinsure.co.uk).

Following these events, we have decided to move our insurance elsewhere.

My advice to anyone considering Ford Insure (fordinsure.co.uk) is simple: get everything in writing, check your policy documents carefully, and never assume that information given over the phone is correct.

Based on our experience, I cannot recommend Ford Insure (fordinsure.co.uk) and would strongly advise prospective customers to exercise caution before taking out or renewing a policy.

Clear website and insurance cover details either a very competitive premium.

Really quick and easy to deal with. The Welsh lady on the phone was very professional, but also friendly, just about the perfect mix for great quality customer service.

I had a no fault claim where someone didnt put their handbreak on and their car smashed into my parked car. (A brand new car) it almost smashed into me and i was quite shaken and upset. Ford took an age on the phone and then insisted i speak to another company if i wanted help with the use of a hire car. (3 hours all in).

From here they left me to do all the chasing and only offered garages miles away from me and again left me to do all the liaising with garages and national / local hire car branches. I was in a state of shock and heightened stress and i simply was not looked after.

Following making me take my car to a city miles away they provided no updates at all on my car, its damage, intended repairs or estimated completion.

Ive been without my car for ages and i have no idea what is going on. I have been caused substantial distress by appalling customer service and poor cultures at ford insure.

Avoid this company

Quick, simple and cost effective. How it should be.

Easy and quick to arrange, offered the cover I required and at a competitive price.=

No hassle straight forward answers, very knowledgeable and efficient

Very efficient and kind sales person. Who gave me good and informative feedback. I was happy to become a client.

Great staff easily understood and very very helpful including competitive pricing

great price, easy to get a quote online

Ease of getting through thecquote process.

If I could provide this company with zero stars then I would. I purchased a car on HP through Ford trust (which I also t issues with) and thought it would be best to get Ford insurance too to keep everything in house if in the unfortunate circumstance of an accident, I needed quick simple support. What I received was the opposite. They sold my insurance claim to admiral law (check their reviews - you’ll get the idea). Ford had completely wiped their hands of me. I was involved in a hit and run car accident in February 2023, the other driver was at fault and the case is still ongoing. I’ve been more than fair and patient but I have been left with no resort but to go to the financial ombudsman. Sincerely disappointed, I loved my eco boost fiesta but since it self destructed shortly after the plan was paid off I have vowed I will never use or recommend Ford again. Their employees lack empathy, compassion, accountability, integrity and 3 years later I am still experiencing aggro. Pagans.

Excellent customer service from knowledgeable and caring staff. Pleased with allowance given on car exchanged -total cost came in below my expectations

Easy no pressure

Quick response and sorted my insurance to my satisfaction very good service

Very happy with the service, I believe it was Amy that dealt with my polocy