Foot Locker Reviews 

No customer service. You can’t cancel your order. Waiting already for 5 days and still nothing my order it’s in process. But you can’t cancel it. Pay pall payment not working properly with reason

I have been dealing with them regarding the wrong size shoe being sent since Nov 2nd on an exchange. Today is Jan 14 and as of now, Footlocker still has the pair I wanted exchanged (i have receipts on lable, tracking number and dates/times Footlocker received original pair.) Customer service is something else! Honestly, none of the representatives can do anything without the approval of a supervisor in which you will be on hold for longer than average time. As of today, foot locker still has $168.13 of my money, as well as my shoes. And All I have is a charge, is stress from this.

After reading most reviews here, I was anxious about purchasing from them.
However, I did purchase trainers on the website.
When received, which was quick, the trainers did not even have a tag attached to them. Which I feel is unacceptable.
This shows they may not be unworn.
I queried with their customer service and they confirmed it is normal to send trainers without a tag.
I decided to return the trainers to my local store.
A full refund was in my account within 24 hours. So, on that I would rate them highly.

I should read feedbacks first to find out many people have same experience as I have.So I ordered shoes for our son.3 days nothing after 3 days I receive email they will be prepare parcel soon and finally after 7 days we receive shoes.I can maybe understand take ages if postage will be free but no I paid for shoes 79.99£ and postage cost 4£ so I don’t know how big order you have to make to be sprinkled free postage.So in the end if you rush to have new pair of shoes better use companies as Nike adidas or even asos instead this “company “ which I can’t even call company.So I used first time experience was totally bad and I WILL NEVER USED THIS COMPANY TO BUY SHOES

I ordered before looking at the reviews and was honestly worried about my purchase but within 2 days my kids 2 pairs of trainers turned up without any issues at all so I’m pleased to say it’s 5* from me I’m very happy with my purchase

ZERO STAR – Utterly shameful. Selling rubbish and hiding behind a broken “support” system.

Foot Locker: where you pay premium prices for bargain-bin quality and then get shoved into an endless loop of excuses when it predictably goes wrong.

I spent £179 on a pair of trainers for my son. First problem? The box contained two right-foot shoes in different sizes. That isn’t a “minor inconvenience” — it’s basic competence. I had to go back to the store the next day and pay for parking just to fix their mistake.

Then the trainers started falling apart within days. The upper began peeling and the sole started separating after normal school wear. Not a month. Not “heavy use.” Days. For nearly £180, that’s not just disappointing — it’s embarrassing that this is what they’re happy to sell.

And that’s where the real farce begins: the “customer service.”

The Cardiff store refused a refund and acted like I was trying it on, despite the fault happening well within 30 days. Then they told me to go through customer service. Customer service then told me to go back to the store. Back and forth, back and forth — like a bad comedy sketch, except I’m the one paying for it with time, money, and stress.

Their support model seems to be:

Stall

Repeat the same questions

Pass you to another agent

Tell you to visit the store that already refused

Offer anything except what you’re legally entitled to

Hope you give up

I sent photos. I chased updates. I asked for confirmation in writing. The response? Vague, scripted nonsense like “secondary inspection” with no timeline, no ownership, and no resolution — just delay dressed up as professionalism.

Let’s be clear:

Selling mismatched shoes is a shambles.

Shoes disintegrating within days is a quality failure.

Refusing to refund within the short-term right to reject period is unacceptable.

A “support chain” that does nothing except bounce you around is not customer service — it’s customer attrition.

This has been a masterclass in how to lose a customer forever. I will never shop here again, and I strongly recommend anyone reading this does the same unless you enjoy paying premium prices for cheap goods and then begging for basic rights.

Foot Locker didn’t just mishandle this — they made it difficult on purpose.

Avoid.

ordered on a wednesday evening, they didn’t even bother to package it until Friday. Previous times i bought from them they delayed the delivery and the courier was often times not bothered to pick up the parcel and waited days before even collecting the parcel. Horrible company and just lazy to be honest

Made the order and payment then get an email saying I have requested cancellation which is not true. The order is out of stock. I do not appreciate being lied to.

Foot locker took $300 off my card and then canceled my order and then tells me 5-7 buisness days before the funds can be returned. This is not the first incident i bought shoes from them before and they sent the pair that was on display and the box was torn .

Bought an Adidas originals windbreaker, Footlocker exclusive. The service was excellent although the actual delivery was delayed by one day, overall the service was great. I bought an XL but realised I needed to size down, so I visited the Croydon store and luckily they had a size large, couldn't be happier with Footlocker Croydon.

literally the most horrible customer service ever. they cancelled my order first for no reason and said it was bc my shipping and billing address didn’t match, i reorder w it matching and it gets canceled again and no money is sent back. literally fraud and they don’t answer the customer service line. worst experience ever

They received my returned item on 03 Dec, it is now the 07 Jan and I have not received a refund. They are blatantly trying to keep my money and the item through falsely claiming they are “looking into it” or “escalating” only to never get back to me. A dreadful company who I will never give money to again and will warn others.

Terrible
Terrible
i ordered shoes last december 1 until now i didnt get the right one
I didnt even received a call back or answer from a costumer service everytime i follow up my order
Is this really how they handle costumers?

If i could give less that 1 star i would. Showes where marked as dispatched but never collected by DHL. They now think my shoes where lost or stolen but need to do an investigation that could take two weeks before refunding my money!!!!!

Ive only ever brought my trainers from footlocker. NEVER AGAIN.......

Any chance you can respond to your emails? Been waiting for my daughter’s trainers since 19th December and your customer service is appalling!!!! DHL have emailed saying the package is lost!!!! But you have not sent me a replacement or refund!!! I can’t call because it’s all automated service and everyday I get a notification saying your parcel is loaded and will be with you today, even though DHL have emailed to say it’s missing!!!!! I called your Bristol branch for help and a refund - they were rude didn’t care and said they can’t help, so called Cardiff and again couldn’t help! A someone please just re send MY kids Xmas present OR GIVE ME MY MONEY BACK!!!!!!!!!!!!!!!

I had a disappointing experience at Foot Locker at Deptford mall New Jersey. I took my grandson in to purchase a pair of sneakers, and while the associate who helped us was pleasant, the overall service fell short. I asked the associate for a pair of socks for my grandson, and she assured me they would fit him. When I got home, the socks were extremely small and clearly did not fit.

I called the store and customer service to explain the situation and was told I would have to physically return them to the store. I explained that I do not live nearby, but was still told there were no other options. When I asked to speak with a manager, I was placed on hold for over 15 minutes and no one ever came on the line.

This was very inconvenient and frustrating, especially since the incorrect sizing was due to poor guidance in the store. I expected better customer service and a more reasonable solution.

Ordered shoes from footlocker last week and paid extra for next day delivery and they don’t give delivery updates and when you email them asking where the shoes are they ignore you. An update or a refund would be nice! Update, footlocker have now emailed asking for a review on the product which they have “delivered”. Still received nothing, thank you for stealing my money and not refunding me.

I received an incomplete order. I called customer service and they said they couldn’t reach the store. I needed to call back. Why don’t you call or email me back. I told you if you even look at the delivery picture there’s no way a xxlarge sweatshirt and joggers could both fit in that small bag. I will be disputing this with my card company.

Customer service for this company is practically nonexistent. I purchased a pair of shoes and paid extra for 2-3 expedited shipping only for the delivery date to change to a 5 day delivery which wasn't what i paid for
I called to have the difference in shipping cost refunded and was forced to talk to a bot that was unhelpful in assisting me with the refund. Then I took up the offer to be called back after being told it would be more than a half an hour wait time but was never called back. While it is easy to purchase and for them to profit they put all these barriers on the backend to ensure people give up on getting refunds and they get to keep your money on undelivered promises.

Worst Experience Ever – Avoid Footlocker UK!
I placed an order for a pair of shoes in-store and paid £120 on my credit card. The assistant assured me delivery within 2–6 working days. I waited patiently, but there was absolutely no communication – no email, no phone call. After 7 days, still nothing.
I tried calling the shop using the number provided, but it never worked. Frustrated, I went back to the store, only to be told my order had been rejected! No explanation, no apology – just a refund. On top of that, I wasted extra money and time: £5.00 for parking and petrol for two trips of 6 miles each. Completely unacceptable.
Footlocker UK has given me the worst shopping experience ever. If you value your time and money, do NOT shop here. Go to JD Sports instead – they actually provide good service and keep their promises.