foodpanda Reviews 

I rarely write app reviews, but this is by far the WORST EXPERIENCE I’ve had with any app.

I purchased a S$30 Foodpanda gift card via ShopBack, redeemed it successfully, and the app shows “Gift Card Balance: S$30.00” — yet the balance is completely unusable. PandaPay stays at S$0.00. The Gift Card Balance is supposed to be automatically added to PandaPay. And even if it's not supposed to be added, AT LEAST allow me to USE the GIFT CARD balance? But there is simply no OPTION to do so. Even when I asked other questions, they simply replied the same thing, till the point i'm QUESTIONING whether their LIVE AGENT is even human anymore, it's probably just an AI.

I contacted two live agents. One ended the chat while I was following instructions. The other gave generic replies, and solved nothing. They just kept giving me replies to say that they will "contact the relevant team", but when I asked whether they will get back to me, they just said "they will contact the relevant team and improve their services." But what's the point of contacting the relevant team, if they are not planning to solve the issue and get back to me???

I have also reinstalled the app multiple times, tried different devices, waited days, and followed every troubleshooting step.

I have now followed up THREE times via email and contact forms, and the only responses I’ve received are automated replies. No human support. No ownership. No resolution.

This is a paid digital product that simply cannot be used, and Foodpanda has shown zero accountability. After years of using this app, this experience has completely destroyed my trust in the platform.

Avoid gift cards on Foodpanda unless you’re prepared to lose your money.

Generally, worst food delivery platform one could ever have. So much of fighting for for them by the Govt during pandemic, yet up till now, nothing improved. Hooligans, uncivilised individuals often contributes to all these negativity vibes. One such example was when one banging on my door, deliver food late, spilled food and WORSE...NOT DELIVER AT ALL WHEN I HAVE A HUNGRY CHILD AT HOME!!So...please close off your doors to this platform. Im very sure there will be other competitors. to the "abang" who said "Then people want to eat how?" when he become "HERO" talked to minister when the govt wanna ban the PMDs, so now what?! Your Foodpanda people also never do their due diligences. CLOSE DOWN FOODPANDA NOW!!

Worst customer service experience!!!

My experience with Foodpanda today was honestly unbelievable in the worst way. I accidentally placed a pick-up order at the wrong location and reached out to support within 5 seconds, basically the moment I realized it. You would think helping with something that immediate would be simple. But no.

I was assisted by Crystal, who was one of the most unprofessional and unhelpful agents I’ve ever encountered. She kept sending the same copy-paste responses, as if she wasn’t even reading what I was saying. Instead of actually checking the situation or offering a solution, she repeatedly insisted the order “cannot be cancelled,” even though it had just been placed and the app provided zero option to cancel.

To make things worse, when I asked to speak to a manager, she replied that she is unable to transfer the chat due to system limitations.

Honestly, for a major platform like Foodpanda, that excuse is incredibly disappointing. It felt like talking to someone who simply didn’t care at all.

For an issue that could have been resolved in seconds, Foodpanda chose to make it a frustrating experience with no accountability, no flexibility, and no real support. Hugely disappointing.

After more than 30 minutes after I ordered, my order was cancelled. Apparently, I didn't give an appropriate address. But I gave the address of the hotel both when I ordered and in the chat with the délivery guy. This cancellation seems to me totally injustified and, moreover, I won't be refunded!!! I feel that I have been f..ked!!! I will NEVER EVER order again through foodpanda.sg!!!

Well I have to say it's a very good app for doing groceries or for having a quick and delicious meal in rush. I have been using this app for 2 years and not even for once my order have been delayed and the food quality is good but sometimes food can be anything rather than good but still you can try it. 70% recommended from me not a must try but still enjoy it.

Service delivery and recovery sucks big time.

Useless company. Keeps extending the delivery time, despite it being clearly stated before placing the order. No live chat. No progress apart from the increasing delivery date and when cancellation was placed, no compensation. Requested for refund to be back to payment method, which was what was stated after cancellation was placed, but refund was provided back to the wallet.

I placed my food order at 5:40 p.m. and was told it would be ready by 6:40 p.m. Then the time was pushed to 7:40 p.m., and when I finally reached customer service—after a lot of difficulty—they wouldn’t let me cancel or pick up the order myself. Instead, they told me to wait until 8:20 p.m. That’s almost three hours of waiting for dinner for my kids!
Absolutely TERRIBLE experience.

I had a really disappointing experience with Foodpanda today. My order took more than an hour, and when I tried to cancel, the rider told me to contact customer service. I tried reaching out but couldn’t get any support. I even had to message on Instagram.
In the end, the rider managed to contact customer support and cancel the order, but Foodpanda never informed me that the cancellation would be non-refundable. That should be communicated clearly before confirming the cancellation. Really unacceptable service, and I demand a full refund for this.

Lousy company - the company is run by incompetent people who had zero experience of the working world.

Disrespectful Customer Support Agents

Terrible service from support agents. Agents left my chat when I was asking questions

There are many problems with delivery through foodpanda, not sure if the merchants or riders at partial fault. The worst is their own service and resolution, that is entirely on FoodPanda.SG

There was a recent Oreo promo bundle with biscuits and other gifts included. I ordered 2 bundles, and even repeated the same order the next day, and the problem starts.

The bundle advertised 4 packs of biscuits, I ordered 2 bundles for total 8 packs. In the repeat order, after payment, I received 6 packs only. Then, I looked at the order history in the app, it showed just 3 packs each, different from the advertised bundle of 4!

They decided to sneakily cut corners on the promo and charge the same price!

I was refunded 29 cents per bundle worth approx S$16, for a total of 58 cents for the missing items.

There is no other resolution via their app. They will tell you this is the best solution for misrepresentation and fraud, and will be in a rush to close chats, and they WILL close chats on you as you are typing. (I have not been rude at all, I am signing in with my social media account and email here, and will share chat history for anyone’s review).

Then in my next order from bread talk there were wrong items again. A dismal enterprise to be avoided. I feel sorry for all the riders and employees associating themselves with this company.

I shall never recommend foodpanda to anyone and I am closing my account, including the VIP subscription. Thanks for reading and hope it helps with your decision making for this 1.5 star business

Ordered nasi lemak on 25 Oct 2025, Saturday at 10.44am.
Rider was late for 1 hour from the delivery time range and delivered the Canadian pizza to me at 12.40pm or so.

He knew the order was wrong as I left my doors open wide, he placed the food on the shoe cabinet, took a picture and scrambled for his life without taking the lift.

Texted the support and got Daisy, a total cannot be bothered individual which keep rushing me to cancel the food and get a refund.
No signs of empathy for a family with 2 young kids waiting for the food.

Spoke to Mark and at least he apologized. Also an order taker just rushing us to cancel and refund and unable to escalate case and compensate us in any way.

A total waste of time dealing with this bunch of morons.
Nobody is willing to step up to solve the issue with responsibility.

The worst delivery experience compared to grab, Pizza Hut and etc.
One star is too much for you.

I press the cancellation button after I placed the order and they tell me it’s not refunded because order already placed and accepted but the thing is there is no waiting period for customer , the second once I pressed the place orders it show its start preparing my order , it totally unacceptable and not user friendly for customer !

Unacceptable Service – Missing Items and Zero Support

This is absolutely unacceptable. After waiting over an hour for my order, one item was missing AGAIN. I am 72 years old and rely on this service because I cannot go out to buy food myself — being left hungry and helpless is beyond frustrating.

To make matters worse, the so-called “customer support” was useless. The chat bot closed the conversation without helping, and when I requested a re-delivery, it was rejected with excuse after excuse. All they offered was a refund — as if waiting an hour with no food, then waiting even longer for the money, is a solution.

This is not the first time this has happened, and it shows a total lack of care for customers, especially seniors or families relying on timely meals. What if the food had been for a young child who needed to eat before bedtime?

In the past, I’ve been told the same empty lines:

“The issue has been reported to the appropriate team.”
“We’re working on service improvements.”
“Due to system limitations, we cannot re-deliver your food.”

If this problem happens repeatedly, why hasn’t it been fixed? Why can’t the restaurant simply be instructed to re-deliver what was missed?

Until there is real quality control and real human support that actually solves problems, I cannot recommend this service to anyone.

Extremely disappointed with both Domino’s Pizza (Changi Biz Park) and Foodpanda.

I placed an order (Order #zdI0–2536-xig8) on 01 Sep 2025, but the food was never delivered even though the app marked it as “Delivered.” I waited for hours, and there was no way to reach proper support. The store did not pick up the phone, and Foodpanda provided no help or resolution.

This experience caused a lot of inconvenience, and I paid for food I never received. Poor service from both Domino’s and Foodpanda — will seriously reconsider ordering again.

I amanda soh will always make food panda as a rider keep on going and serve our potential consumers with a faster and quick delivery for our hungry customers. Kindly please support us give food panda a chance to serve you better . Thank you 🙏

They got my order wrong, and I asked for a refund, they only giving partial amount. Such a bad service provider.

Had a rider harass me for a tip. Kept knocking at my door. And was very rude when giving my order. Need to really improve customer service.

I had 2 bad experience with the customer services recently rather than 1 delivery guy’s rude attitude due to muttering cannot see the door number sign and asked rudely to close up the door to take photo of the door number and hang the food on top the metal gate about 1.8m while leaving.it happened on 8 Jun 2025. As for customer service agent, i feedback to them no action or acknowledge is replied regsrding the issue happening on 8 Jun 2025. Secondly, there was a day, 2 Jun 2025, i select a pick up instead delivery. I request to change to delivery and i am willing to pay more. They do not able to do so and cancel without a refund. In the end i had to donate the amount of $17.26 to anyone with any choice. I am very disappointed their service and i will no longer wish to engage food panda service. I had turned to Grab-food instead.