Fonteyn Outdoor Living Mall Reviews 

Apologies, my Dutch is terrible.

I had tried to contact Fonteyn for a while, but no reply. So I decided to use the chat feature. Don was there to help and he/she (sorry Don) was SUPER HELPFUL. He/she (sorry Don) had no problem speaking English.

I had some questions which he/she (sorry Don) answered and he/She checked if some stuff was in stock for me. It was all a bit confusing. But he/she (sorry Don) made it very easy!

Excellent Customer Service.
Support agent was very helpful and immediately found a solution for our needs. Really happy with what we got.

Don was very quick and helpful!!! I recomend!

Via Fonteyn een golden's cast iron BBQ
besteld.
Deze BBQ was niet op de site te vinden maar Esme kon mij wel helpen, vanaf het begin tot de snelle bezorging super geholpen door Esme

Awesome service provide by Alexander.
Thank you so much for all the support provided on selecting the best solution for me.
Keep up the good work!

Tristan has been excellent in helping me purchase the product. His communication has been prompt and helpful and made the process very easy indeed. Thank you so much! you're a star

Two years ago, I bought a very nice BBQ set from Fonteyn. For some reasons, the main charcoal support broke and I contacted the company for fixing. I am really happy with their costumer service. Tes van Engelen received my call and email, contacted me back for full updates on the request situation and is now solving the problem. It is unusual to have such a nice post-sales support. Which makes me recommend their service.

At the end great follow up from Customer service Esme, thanks to her and the customer care team all the issues I’ve got were solved. It’s rare to find a good customer service in the Netherlands and their have one great team

Not happy about their service. I bought garden house there with additional floor. I waited 10 weeks for delivery and only part of order was delivered. Now after 3 months I still didn't receive the second part of my order or money back. After I mailed them many times, situation is still not solved.

Garden house was also not the best quality, thought it was not the cheapest one. Many parts were not correctly cut, so at the end not every part fit to each other. My garden house has 2 doors. One of them are curved what is annoying when you want to close them.

So, if you buy there - pay in last possible moment, only if everything is delivered. I did mistake by paying in advance and now they don't care the order is not completed.
Or better just order in some other place.

Very happy with Nikki's help and advice. We bought a really nice garden furniture. The whole family is happy with it. Sure we will come back

Just bought a Combi Sauna to build up in my house. Tristan gave me all good advice and information to convince me to purchase it. Delivery was quick. Building it up myself (2 persons required) was not always easy but it went smoothly. even during the build up I appreciated Tristan responsiveness. Very satisfied.

The customer service was very professional and helpful. Thanks to Tes, she reacted immediately to the missed object in my shopping list, and I received it the next working day.

We ordered a barrel sauna in march. It was delivered and built in april. Unfortunately with the wrong heater but it was replaced in the same week. We enjoy our sauna every weekend since. Great advice from Rico and service.

Great service from Tristan

We bought an infrared sauna earlier this week and Tristan helped us. He gave excellent advise and because we came in late just before closing, he was able to speed up the process for us. Excellent experience and we will come again for more!

Tried to get a Mother’s day gift ordered and delivered. Despite getting an email confirming my order apparently my order did not go through . So very confused i contacted and emailed the company. No support or solution was being offered . I was told that they did not have my order and that i would be called back . More than a week now and i am still waiting . Very unprofessional.

great services with great install supports. we start bbq right away, it makes really nice meat, for sure we will have a very good family and friends time for many weekend!

Excellent service round and round. It started with Jasper consulting and selling us the sauna - we now use it about a year and it was a perfect choice. Last week we had an issue with the door within warranty and this time, it was Tristan who made our day by addressing and fixing the issue immediately, no questions asked.

Well we will certainly come back for the next big investment!

Thanks

Update 02/2020: after some more calls my situation was resolved (most of it). Also somebody watching trustpilot reviews reached out to me and helped me out. It's good they have such checks. Only I don't write reviews to get customer service. It should come without public complaints.

Poor customer service. Started with the order which was mixed up and delayed. Another delays because they didn't observe in their system I already paid. 3 months later and they still owe me couple of smaller items that I order and paid for. Emails ignores, phone call promised to get back but they didn't. Unless you grab stuff in the store and plan never to come back for customer service I cannot recommend this store.

Very bad.
They sent a broken hot tub and refuse any attempt to communicate and rectify the issue. Either with me or the dealer.
I’m £9000 out of pocket with an ugly, broken eye sore in the garden.
I wish I had read the hundreds of genuine reviews on their face book page first, it seems I’m not the only one they have scammed.