Id give Fonehouse full marks. Everything clear & straight forward. Good value & emails explaining each stage. Delivery quick & order correct. Even later, when I had an issue with my phone number &... See more
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Review summary
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Reviews shaping this summary
Went in to update 2 existing phone accounts. Helped by the brilliant Karen and Mark to easily transfer over to new plans - saving 50% on our current plans with double the data! Also able to upgrade my... See more
Company replied
Great website, easy to navigate and a great choice of phones. I knew beforehand which phone I wanted but was undecided as to which contract to decide on. Fonehouse had some great deals on offer, with... See more
Company replied
Eitay was an awesome person to speak to when sorting out the contract for my new phone couldn’t have explained everything any better than he did and I thank him very much for his help and support when... See more
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Company details
- Telecommunications Service Provider
- Cell Phone Store
- Electronics Store
- Internet Service Provider
- Telephone Company
About Fonehouse
Written by the company
Our team
are all based in the UK and will make every effort possible to understand your needs and
identify a resolution.
We use
DPD's premium next day delivery service to ensure customers receive their handsets
quickly and security.
Established in 1994, we strive to provide our customers, with the lowest price and best
deals across a range of incredible mobile brands.
Fast and
reliable mobile phone repairs. Fonehouse now offer accredited same day phone repairs in
over 50 locations nationwide.
Fonehouse has been looking after customers and their mobile needs for over 30 years.
We continue to offer great prices across New Contract Handsets, Upgrades, Sim Only and Sim Free devices, not only online, but also across our 62 stores nationwide and through our UK based Call Centre.
Our aim is to make your journey in finding your mobile phone solution as easy and enjoyable as possible.......whether that's switching to a new handset & contract, upgrading, trading in an old device, or repairing an existing one......we have the service for you.
Fonehouse... Your Home For All Things Mobile.
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 7GL, BRACKNELL, United Kingdom
- 0333 900 1133
- hello@fonehouse.co.uk
- www.fonehouse.co.uk
4.6
Excellent
39K reviews
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Fast service michael the salesman…
Fast service michael the salesman explained everthing to me in a good manner and my order was done very profesionally
3 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon,
We're delighted to hear that you received fast service and that our team member clearly explained everything to you. We appreciate your positive feedback on the professional handling of your order!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Called Fonehouse this morning to…
Called Fonehouse this morning to enquire about my phone delivery. Spoke to Jessica who was extremely polite and professional. She looked into my request and sorted it quickly and efficiently. My phone will be with me tomorrow. Thank you Jessica
3 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Bikramjit,
We're delighted to hear about your positive experience with our team regarding your phone delivery. It's wonderful to know that your request was handled quickly and efficiently. Thank you for sharing your feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Harry was an amazing and informative…
Harry was an amazing and informative person, answered all my queries. He is a good lad
3 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Wasi ali,
We're delighted to hear that our team member was amazing and informative, and that all your queries were answered. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Easy to apply for new phone and…
Easy to apply for new phone and delivered the next evening
31 July 2026
Reply from Fonehouse
Good Afternoon Tracy,
We're so glad to hear that applying for your new phone was easy and that it was delivered so quickly! Thank you for your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
No SIM for 4 days and counting
My new handset was supposed to be delivered on Friday. DPD failed to do this despite having 3 people in my house at the required time with the PIN number ready to give. They lied about no PIN number being given.
I was sent an email to say that my number would transfer over on Friday afternoon despite me NOT activating the PAC code so I have been without a SIM and therefore no phone calls or texts or use of phone outside of WiFi since Friday 1pm.
I am now on day 4 of no SIM and apparently my handset is being held at the depot. I believe they are sending a verification code via text which I obviously can't receive as I haven't got my new sim in my new handset which is sitting in a depot!
I cannot express to you how disappointed and angry I am at this entire experience. I appreciate that the DPD actions are not your fault but I do not understand why I have been cut off and left with no phone number for 4 days.
30 July 2026
Reply from Fonehouse
Dear Fiona,
We are truly sorry to hear about the incredibly frustrating experience you've had with your recent handset delivery and SIM transfer. We understand your disappointment and anger, especially being without service for four days. We acknowledge the issues with the delivery and the unexpected SIM transfer, and we're actively looking into what went wrong to prevent this from happening again.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Next day delivery took three days with…
Next day delivery took three days with dpd.. Waited in over the weekend (cancelling my plans) for DPD to not show up at all, they couldn't tell me why the driver had marked as missed? right in the middle of my time slot, then when I called to speak to a manger i was told no manager there. Absolutely shocking, they almost made me cancel the whole thing. I suggest using a different courier
1 August 2026
Reply from Fonehouse
Good Morning Stuart,
Thank you for taking the time to leave your review.
We're very sorry to hear about the issues you experienced with your delivery and sincerely apologise for the inconvenience this has caused. We understand how frustrating it must have been, particularly after rearranging your plans.
We can see that you contacted us yesterday, and we've since arranged for your handset to be redelivered tomorrow. We have also provided you with your SIM replacement details so that you can continue to access your mobile number while you wait for your device.
We appreciate your patience and thank you for giving us the opportunity to help resolve this matter. If you need any further assistance, please don't hesitate to get in touch with our Customer Care team.
Kind regards,
MJ
Fantastic service
Very good explanation of the various plans and phones available and sold me a phone tailored to my needs and didn’t try to push the most expensive one .. helped keep my plan affordable and suited to my lifestyle. The advisor Joshua was extremely helpful, polite and informative, which is why I keep returning as a customer
3 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Sara,
We're delighted to hear that you received a very good explanation of the various plans and phones. It's wonderful to know that you were sold a phone tailored to your needs and that your plan remains affordable and suited to your lifestyle. We appreciate your kind words about our helpful, polite, and informative advisor.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Ian,
We're so pleased to hear that your phone arrived quickly and that the setup process was hassle-free. Thank you for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Michael explained everything well
Michael explained everything well, very simple easy going process.
3 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Arif,
We're delighted to hear that everything was explained clearly and that you found the process simple and easy going. We appreciate you sharing your positive experience with us.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Really helpful salesperson.
My son had an issue with his order - the upfront payment had been taken but apparently the order hadn't completed. By the time we chased it up, the deal he'd ordered wasn't available anymore. The sales person we were passed onto, Eitay, called us back at a more convenient time and spent time creating the same deal and making sure the order had gone through. He was really respectful of the fact that my highly anxious son didn't want to speak over the phone - he just did a quick check with him for security purposes. He was a really friendly and helpful person to deal with. Thank you, Eitay!
1 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Sarah,
We truly appreciate you sharing your experience with us. We understand how frustrating it can be when an order doesn't complete as expected, especially when a specific deal is involved. We are genuinely pleased to hear that our team member was able to step in and resolve the situation for your son, ensuring he received the deal he wanted. It's wonderful to know that our team provided such respectful and helpful assistance, particularly in accommodating your son's preferences. We always aim to provide excellent service and are glad we could turn a challenging situation into a positive one. Your feedback is invaluable to us.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Very impressed with the pricing and…
Very impressed with the pricing and quality of phone and products. Went through Martin Lewis website and got a fantastic deal. Phone arrived the following day , packed well and would recommend to anyone
31 July 2026
Reply from Fonehouse
Good Afternoon Mrs Bracegirdle,
We're delighted to hear you were impressed with our pricing and product quality, and that you found a fantastic deal. We're also glad your phone arrived promptly and well-packed. Thank you for your recommendation!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Im a repeat customer
This is the second time ive purchased a phone in 2 years from thus company.
Id like to share how happy I am with both experiences.
2nd purchase, phone arrived next day, it on Three network, and it was the BEST deal around, Even Three themselves couldn't beat this deal.
This deal was for a brand new iPhone 13, every other place I tried was for a reconditioned phone for that money.
31 July 2026
Reply from Fonehouse
Good Afternoon Andy,
We're thrilled to hear about your continued satisfaction with your purchases! It's wonderful to know that you found such a great deal on a brand new iPhone 13 and that the delivery was so prompt. Thank you for sharing your positive experiences with us.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great deal
Great deal, website simple and straightforward entering PAC etc next day delivery all easy would use again
24 July 2026
Reply from Fonehouse
Good Afternoon Leon,
We're delighted to hear that you found the deal great, the website simple to use, and the next-day delivery easy. We appreciate your positive feedback and look forward to assisting you again!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Best price on the Internet and pretty…
Best price on the Internet and pretty quick delivery
21 July 2026
Reply from Fonehouse
Good Afternoon Mike,
We're delighted to hear that you found our pricing to be the best and that your delivery was quick. Thank you for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
An excellent customer experience
It would have been five stars but I had to contact Sales by telephone as the website did not allow a simple contract renewal to be carried out on-line. The Sales-agent (Liam) was friendly and helpful and understood what was required. He explained things clearly and he arranged the renewal very rapidly. An excellent customer experience!
31 July 2026
Unprompted review
Reply from Fonehouse
Good Afternoon,
We're glad to hear that despite the initial difficulty with online renewal, our team member was able to provide such an excellent customer experience. We appreciate you bringing the website issue to our attention and are delighted that the renewal was handled so efficiently.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Was straight forward got.my phone the…
Was straight forward got.my phone the next day couldn't be happier
31 July 2026
Reply from Fonehouse
Good Afternoon,
We're so happy to hear that your experience was straightforward and that you received your phone the very next day! We appreciate your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Amazing deal on new iPhone 17 and…
Amazing deal on new iPhone 17 and number ported over bang on time, first phone in 30years as used company one previously. Would definitely recommend.
24 July 2026
Reply from Fonehouse
Good Afternoon Jeremy,
We are so pleased to hear that you had such a positive experience with your new iPhone 17 and that the number porting was seamless. We truly appreciate your recommendation!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Very good,very nice!
31 July 2026
Reply from Fonehouse
Good Afternoon Sorin,
We are so glad to hear you had such a positive experience with us. We truly appreciate your kind words!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Unacceptable failed delivery
10 minutes before my phone was supposed to be delivered, I got a message saying that at the delivery time (10 minutes into the future) no one answered the door. I was home the whole time. Then I was told it was going to be redelivered 5 days later. My precious contract got cancelled due to the smart switch feature allowing to change phone. This left me without a phone for the best part of a week through no fault of my own
31 July 2026
Reply from Fonehouse
Good Morning Maxwell,
Thank you for taking the time to share your experience.
We're very sorry to hear about the issues you experienced with your delivery and understand how frustrating it must have been to be left without a phone, especially when this was outside of your control. We sincerely apologise for the inconvenience caused.
We can see that you contacted us this morning to discuss your concerns, and we're pleased we were able to agree on a resolution with you. Thank you for giving us the opportunity to put things right, and we appreciate your patience while we work to resolve the matter.
If you need any further assistance, please don't hesitate to get back in touch with our Customer Care team.
Kind regards,
MJ
Reply from Fonehouse
Good Afternoon Mrs Melvin,
We're so pleased to hear that you found our ordering process easy, our delivery swift, and our prices very competitive. Your positive feedback is greatly appreciated!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
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