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FocalAgent Ltd Reviews 

582
•
TrustScore 5 out of 5

4.9

Photography Service
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Review summary

Created with AI, based on recent reviews

Evaluating 332 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the assigned professionals always arrive on time, act in an extremely professional, polite, and friendly manner, and truly make property owners feel completely relaxed throughout the entire appointment. Many people deeply appreciate the exceptional attention to detail when capturing property photos, producing virtual tours, and preparing precise floor plans that successfully help homes sell quickly on the market. Some reviewers were not happy with the overall service, specifically mentioning frustrating issues such as missing measurements on floor plans, rushed appointments, or unwanted everyday items accidentally appearing in the final promotional photos.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professional demeanor and... See more

Service

Customers consistently note positive experiences with service, highlighting that photographers arrive on... See more

User experience

Consumers find user experience to be positive, describing the process as fast, easy, and smooth from start to... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the fantastic images,... See more

Product

People report ambiguous experiences with product, as many consumers praise the amazing photos and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Focal were booked through our estate agent for house photography. As the house was empty we didn't see the photographer ourselves but we were contacted by text by Focal who kept us informed of when h... See more

Rated 5 out of 5 stars

The photographer gave me clear advice on how to present the rooms better. He took replacement shots and videos when the first go was in any way disappointing. He did not hurry, so was very thorough in... See more

Rated 5 out of 5 stars

I had a really fantastic recent experience with FocalAgent Ltd who were engaged to take photographs to support the sale of my house. An appointment was made for a time convenient to me and the photogr... See more

Rated 5 out of 5 stars

David, the Photographer, arrived on time and was very professional and friendly. We are currently preparing, along with the Estate Agent, to sell our property. David took photographs of our home and... See more

Company replied

Company details

  1. Photography Service
  2. also in
  3. Aerial Photographer
  4. Photographer

Written by the company

5* rated property photography and visual content that helps your property stand out online. We’re the UK’s leading online marketplace delivering amazing value visual content for agents who want to stand out, win more instructions, sell / let more properties and get the best price for their clients. When a property has a FocalAgent marketing pack, it is: 39.4% MORE LIKELY TO COMPLETE: 1.63% HIGHER SELLING PRICE: Data from the whole of 2022 including 2,331,408 properties. Data compiled and externally verified by Twentyci

Contact info

4.9

Excellent

TrustScore 5 out of 5

582 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(582)

319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Property Portfolio by Jane

Jane attended my property in the morning and after completing a wonderful portfolio of photos of my property, she ensured that they were with my estate agent the next day. Professional and timely, can’t really ask for anything more.

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service

The experience was great because I had a crib sheet from Nigel on how to arrange the furniture and how much light to let in. The service was “par excellence.” I arranged the photo shoot and had to postpone it twice. Without any hesitation, Nigel came back and accepted the dates suggested. I would use their services because you know you are getting an outstanding service. Thank you Nigel. Don’t go elsewhere. Utilise their services. They know their stuff.

15 October 2026
Unprompted review
Rated 5 out of 5 stars

Professional but Personable.

Their representative was professional, competent and personable. Whilst having his own ideas, drawn from experience, he was prepared to listen to and act on my personal needs and ideas as appropriate. I would highly recommend him.

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Jodie Williamson is a true professional

Jodie Williamson was great to work with and is such a lovely young lady. She was professional, pleasant and helpful throughout the appointment. I have a broken leg and struggling with mobility, but Jodie was really kind and patient and was happy to move objects that wouldn’t look nice in the photos. I couldn’t be happier with the photos and video produced by Jodie. I would definitely recommend her services.

7 October 2026
Unprompted review
Rated 5 out of 5 stars

Trust worthy

Trust worthy, flexible and professional. My photographer Sam was also accommodating when I needed to change my appointment date. He took great photos and my flat was under offer in less than a week on the market. I’m sure the quality of the photos helped a great deal.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly and professional person…

Very friendly and professional person who kept us informed of what he was doing throughout the visit. So impressed with the end result and would recommend his work to anyone who asked.
Thank you.

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, the photos look awesome and were uploaded the same day. My advert was then live in purple bricks also the same day. Awesome. 👍

18 September 2026
Unprompted review

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