FocalAgent Ltd Reviews 

We are in the process of selling our mother's house and had a FocalAgent Ltd photographer come round on Sunday and take photos and videos. The photos are appalling and don't show 70% of the house. The video would have been better if we'd strapped a go-pro to my Jack Russell, and sent him through! Absolutely abysmal, rushed service. Looks like the whole thing was shot using a potato!

Unfortunately, I cannot recommend this company based on our experience with their photographer.
The photographer was extremely rude and did not introduce himself or explain what he was doing or which rooms he intended to photograph. As a result, my work laptop was accidentally included in one of the photographs. I was not aware he was photographing that room, otherwise I would obviously have moved it beforehand. I politely asked him to retake the photograph due to GDPR concerns, but he refused and responded by huffing and puffing in a very unprofessional and child like manner. I had to explain to him that there was no reason to be rude and that I could not have my work laptop included in the photographs. I don’t understand why he didn’t tell me the laptop was in the shot? It’s really not hard? As a photographer why would you take a picture with items like that still in the shot? Just ask me to move it as I had clearly forgotten to?

We have very young children, and during the holidays it’s more difficult to tidy the house and work. Naturally a few everyday items were missed, such as a large fan, my work laptop and some of my daughters products. Had the photographer explained which rooms he was photographing or advised us to move personal belongings before he took the shots, I would have been more than happy to do so. But he did not, he took the photos with these objects in the shot? Takes 10 seconds to move a fan out of the way? So now we’re left with pictures of our house which we’re trying to sell with a massive fan in a few shots

He also tutted at my partner and rolled his eyes for getting in one of the shots. Had he actually explained where he was taking the photos my partner would have avoided that room. My partner felt awful as he did not mean to get in the way

Overall, the whole experience was weird and disappointing. A little communication, courtesy and professionalism would have made a huge difference. Unfortunately, based on this experience, I would NOT recommend this company.

We asked the agency to phone us as I was in tears after the experience as he was so rude and made me feel so uncomfortable in my own home but the company didn’t want to know. My photographer was Sean

The photographer was rude and made me feel uncomfortable in my own home. When i contacted the company to complain they didnt want to listen. They replied saying if im unhappy with the photos I will have to pay again. My photographer was called sean grimmer.

Great system,easy to understand and to book , kept informed all the way to the appointment.

Very professional and friendly.
Appointment was very quick, and arrived on time.
Used very high quality and professional equipment.
Would be very happy to recommend and use FocalAgent again.

My experience worked just like you said it would it was so easy.

David, the Photographer, arrived on time and was very professional and friendly.
We are currently preparing, along with the Estate Agent, to sell our property. David took photographs of our home and garden and they are absolutely amazing! He truly loves his job and the photographs portray this. He took the time to get everything right, from start to finish and gave good advice. Thank you David for your outstanding service.

Memish was an absolute delight to welcome into my home for photography. He was an outstanding individual with an amazing set of skills and had brilliant vision for the photos. Memish was also incredibly friendly and helpful during his visit and we had a great conversation. I wish all photographers could be as outstanding as Memish! Thanks again for visiting!

Friendly and professional photographer

Quick, polite, professional and great photos!

Professionalism matched by approachability and respect a fantastic experience can’t rate it enough

Such a lovely man. Put me completely at ease. Extremely professional and explained everything.

A new experience for me, but Lynda made it easy from start to finish.
Very professional.

Very professional. Friendly and easy to talk with. I would recommend them to others if they were looking for professional photographers.

The photographer was very efficient and was a nice guy

The photographer they sent was very kind and very patient when we were still clearing areas of our house. He talked to us a lot and was just very nice throughout the whole process

Accommodating with the appointment date, arrived on time, nice friendly guy

Profesional and worked with me to produce excellent pictures. He was honest and I felt comfortable with him taking pictures and room measurements in my home.

Highly recommend for doing house sale photos and associated videos. Made our house look amazing to point my daughter said, “Is this our house?”