Federation of Master Builders Reviews 

886
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the helpfulness and professionalism of the staff, who are described as friendly, knowledgeable, and supportive. Many people praise the excellent service and support provided, noting the clear communication, efficient processes, and ease of navigation. Reviewers appreciate the organization's commitment to quality, professionalism, and maintaining high standards within the building industry. However, some customers also noted concerns regarding the company's ability to provide protection or recourse when disputes arose with member builders, feeling unsupported in resolving issues. A few other people also felt that the vetting process for builders was superficial, leading to experiences with amateur workmanship and a lack of adherence to quality standards.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many expressing satisfaction with the professionalism, clear... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the clear, responsive, and... See more

Quality

Customers had ambiguous experiences with quality, with many expressing significant dissatisfaction regarding... See more

User experience

People report positive experiences with the user experience, highlighting a smooth and efficient onboarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

WoodStone Homes are super pleased and proud to have passed our Federation of Master Builders site inspection. Great to meet and discuss one of our live projects with FMB's Naiomi, thank you fo... See more

Company replied

Rated 5 out of 5 stars

We found the onboarding process very efficient, from the initial contact to finally being onboarded was fantastic. All our questions were answered clearly & all the benefits & services were set out fr... See more

Company replied

Rated 5 out of 5 stars

The Federation of master builders. Is a long term institution for the building. Trade. It's reputation is very highly rated. Long may you serve the building trade. As there is not another federation t... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for this amazing product Adam and team at Intelligent Membranes I love this product and will definitely be recommending this to my clients and use this on my next Development Hi... See more

Company replied


Company details

  1. Non-Profit Organization
  2. Online Marketplace

About Federation of Master Builders

Written by the company

Join the FMB Find a Builder

About us

The Federation of Master Builders is the largest trade association for the UK construction industry and a not-for-profit organisation that is run by members for members.

Our mission

We support small and medium-sized construction companies to grow and manage their business by providing a wide range of support services such as contract templates, unlimited expert advice, online training, and access to a community of fellow professional builders.

Our members must pass an independent inspection and strict vetting process before they join the FMB to ensure they meet the high standards expected of a Master Builder company.

We also connect clients with professional, local builders they can trust through our free Find a Builder service. Our series of ultimate guides for home renovation projects helps clients to understand what to expect during a building project.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

886 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(886)

121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very clear instructions

Very clear instructions, easy to deal with on a professional level. Fair pricing and straightforward process handling.

4 July 2025
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Iain,

Thank you for the kind review, and welcome to the FMB. We look forward to championing high standards in construction together.

Best regards,
The FMB

Rated 4 out of 5 stars

Great quick communication

Great quick communication

7 July 2025
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Shaun,

Thank you for the kind review, and welcome to the FMB. We look forward to championing high standards in construction together.

Best regards,
The FMB

Rated 5 out of 5 stars

Always ready to help and answer…

Always ready to help and answer questions

2 July 2025
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear John,

Thank you for the kind review, we're proud to support quality builders all over the UK.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

FMB are a great team

Proud to be a member of the FMB , the organisation is very helpful when ever I have needed them

2 July 2025
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Oakwood Construction UK Ltd,

Thank you for the kind review, we're proud to support quality builders all over the UK in acheiving their business goals.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

Simple

Simple, kept in the loop on site visit time. Pleasant and straight forward

17 June 2025
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear D J Hensher Building and Carpentry Services Ltd,

Thank you for the kind review, we're glad your inspection was handled smoothly. Congratulations on passing once again, and many thanks for your continued support as a member.

Best regards,
The FMB

Rated 5 out of 5 stars

FMB Awards Night

Great experience in Edinburgh for this year's awards in Scotland.

Beautiful venue, excellent service, extraordinary food.

A great night for all involved.

9 June 2025
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Liam,

Thank you for the kind review, we're glad you enjoyed the 2025 FMB Scotland Master Builder Awards!

Best of luck in the national finals this September, and thank you for your continued support as a member.

Best regards,
The FMB

Rated 5 out of 5 stars

Joined as a trade member

Joined as a trade member, the whole process was extremely well organised, informative and helpful!

6 June 2025
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Bowland Damp Proofing,

Thank you for the kind review, and welcome to the FMB! We look forward to championing high industry standards together.

Best regards,
The FMB

Rated 2 out of 5 stars

Increase in fees - no explanation. Decrease in opportunities.

Their has been an increase in fees without explanation.
There has been the implementation of an unfair approach of placing job opportunities on an e-mail that in reality we have no opportunity of applying for because the opportunity is too brief.
Rather like getting a ticket for Glastonbury!!

4 June 2025
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Artisan Construction (B'ham) Limited,

Thank you for the feedback, we're sorry to hear that you're not getting the value you would like from our new post a job service. One of our team will be in touch to help you with this.

Kind regards,
The FMB

Rated 5 out of 5 stars

A Trusted Organisation for Quality Builders – with Room to Grow in Outreach

As the Managing Director of London Art Construction and Design Ltd, I’ve found the Federation of Master Builders (FMB) to be a truly valuable organisation in the UK construction industry. Their commitment to raising standards and promoting professionalism among small to medium-sized builders is clear from both their thorough vetting process and regular inspections. From financial checks to site visits and client reference verification, FMB ensures that only builders with high levels of discipline, experience, and integrity are accepted as members. This has given our clients additional peace of mind, especially when dealing with larger or structurally complex projects.

One area I believe the FMB could improve is in its marketing and public awareness. Despite offering a reliable contractor directory, TrustMark accreditation, and support for both builders and homeowners, many homeowners, architects, and even property investors are still unaware of the FMB’s role and the reassurance it provides. A stronger push in outreach, digital content, and branded materials could help the FMB reach new audiences and amplify its impact across the residential and commercial markets.

Overall, our experience with FMB has been excellent. We are proud to be members and to display their badge as a mark of trust and professionalism. I would recommend any serious contractor to apply – and I would certainly encourage clients to prioritise builders who are part of this respected organisation.

4 June 2025
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear LACD Design and Build,

Thank you for the kind review, and the constructive feedback. We're proud to support quality builders such as yourself all over the UK.

Our new podcast is now out and available across a range of digital platforms, and we're working hard at exhibitions around the UK to expand our reach and promote the services of Master Builders.

We appreciate your support as a member, and in championing high standards across our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

Professional, Knowledgeable and Supportive Organisation

We have just become a member of the Federation of Master Builders (FMB). The process is rigorous, which we would expect it to be, but easy to follow with the support given by FMB staff. We were guided every step of the way. All questions answered in a timely manner by a very professional and knowledgeable team!

28 May 2025
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Customer,

Thank you for the kind review, and welcome to the FMB! We look forward to championing high standards in construction together.

Best regards
The FMB

Rated 5 out of 5 stars

Great to be an FMB Member once again!

Great to be an FMB Member once again!

29 May 2025
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Gezim,

Thank you for the kind review, and welcome back to the FMB! We look forward to championing high standards in construction together.

Best regards,
The FMB

Rated 5 out of 5 stars

5 stars

Great company that’s doing a lot for the construction industry.

22 May 2025
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Fortify Construction Ltd,

Thank you for the kind review, and welcome to the FMB. We look forward to championing high standards in the construction industry together.

Best regards,
The FMB

Rated 5 out of 5 stars

Conceptual Homes Limited

Being a member of the FMB is a pleasure to be part of, they are extremely helpful, knowledgable and an asset to my business

28 March 2025
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Conceptual Homes Limited,

Thank you for the kind review, we are always happy to support quality builders such as yourself.

Thanks also for your continued support, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

Awards

what a great time we had with the FMB and awards , they have helped myself so much with confidence and simply meeting other members .
a absolute great organisation

9 May 2025
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Josh,

Thank you for the kind review, and congratulations on your well deserved success at this year's Master Buider Awards!

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

Very professional

Very professional

22 May 2025
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Restore and Revive,

Thank you for the kind review, and welcome to the FMB! We look forward to championing high standards in construction together.

Best regards,
The FMB

Rated 5 out of 5 stars

Had a really easy conversation with the…

Had a really easy conversation with the rep , and the process explained well very direct. Very efficient service.

16 May 2025
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Sorley Ltd,

Thank you for the kind review, and welcome to the FMB. We look forward to championing high standards in construction together.

Best regards,
The FMB

Rated 5 out of 5 stars

All genuine builders should be a member…

All genuine builders should be a member of the FMB up-to-date information always somebody at the other end of the phone if you have any questions or advice

16 May 2025
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear P Sunter Builders,

Thank you for the kind review, we're proud to support quality builders such as yourselves all over the UK.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

Very helpful

Very helpful. Great communication.

16 May 2025
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear South Coast Construction (Sussex) Ltd,

Thank you for the kind review, and welcome to the FMB! We appreciate your support as a member, and look forward to championing high standards in the construction industry together.

Best regards,
The FMB

Rated 5 out of 5 stars

We attended the FMB Northern awards at…

We attended the FMB Northern awards at Newcastle on Friday 9th May! What a night it was, it was a great atmosphere, everybody loved the night, it was very well organised. Thank you FMB for a great evening and is nice to meet everyone involved.

12 May 2025
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Greg,

Thank you for the kind review, we're glad you enjoyed the awards and congratulations on your category wins!

We hope you see you at the National awards in September.

Best regards,
The FMB

Rated 5 out of 5 stars
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Phillip,

Thank you for the kind review, we're glad that you're happy with your FMB membership.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look