The flowers were for a friend’s birthday and she absolutely loved them. No problem with delivery and I was continuously informed about the delivery which helped me to track my order. Overall the exper... See more
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See what reviewers are saying
I received email confirmation that recipient had received flowers. Unfortunately this is not true as they were never delivered. Have sent 3 email. No response. Called 4 times and all I get is au... See more
Much smaller than expected. I'd paid for the medium bunch so I hate to think what the smaller one was. If I had paid full price I would not have been happy at all. The positive is the flowers were... See more
I bought a bouquet of roses & freesias for my aunt's 90th morning Her birthday was on a Sunday. They arrived on Sunday, as requested with chocs & a lovely cards. All as described. Beautiful bouquet.... See more
Company details
Information provided by various external sources
Ordering flowers online has never been simpler, thanks to our easy to use website. Simply select the bouquet of your choice, fill in the relevant details and let us do the rest.
Contact info
Unit 35 Romsey, Industrial Estate, SO51 0HR, Romsey, United Kingdom
- 0333 000 0228
- customer.services@myeflorist.co.uk
- www.flowerfete.co.uk
3.2
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Always have great service
Always have great service. I don't normally get to see the flowers delivered as I live in Australia but this last delivery I did get to see as I arranged for flowers to be delivered to my parents whilst I was on holiday at their place - they were just as my parents always describe - fresh and beautiful. Keep up this great service. I will be ordering again.
12 October 2018
Unprompted review
Reply from Flowerfete
Dear Karen,
Thank you for your lovely review!
We are so pleased to hear that the recipient loved the flowers! It's great we were able to help you get flowers to a loved one!
Thanks for sharing.
Kind regards
Flowerfete
Great service
Great service, good prices and if bouquets look like the photos on the net, well worth it
6 October 2018
Unprompted review
Reply from Flowerfete
Dear Penelope,
Thank you for your 5* review.
We are really pleased to hear that the flowers look just like the photo! We do endeavour to ensure our bouquets bear close resemblance to the item on our website, it's great to hear you agree!
Kind regards
Flowerfete
Excellent Customer Service
Kept updated on delivery details, recipient adored them, excellent value
24 September 2018
Unprompted review
Reply from Flowerfete
Dear Jayne,
Thank you for your positive review of our service.
We love to hear how happy our customers and recipients are so thank you very much for sharing!
Kind regards
Flowerfete
Reply from Flowerfete
Dear PA Luter,
Thank you for your positive review, we are delighted to hear that you are pleased with the service you have received from us.
Kind regards,
Flowerfete
Excellent service delivered on time.
20 September 2018
Unprompted review
Reply from Flowerfete
Dear Mark,
Thank you for taking the time to share your positive experience in sending flowers with us.
Kind regards,
Flowerfete
Reliable delivery and convenient
Reliable delivery and convenient. I have used them for over 3 years to reach family and friends in the UK while I live in America. I have never heard a complaint about quality and I like being able to do some add-ons of candy for example on special occasions. I think the products are good value, especially if you opt for the medium or larger sizes of the arrangements. I would just appreciate a bloom count on some arrangements.
13 September 2018
Unprompted review
Reply from Flowerfete
Dear Cheryl,
Thank you for your 4* review.
We're pleased that we've been able to help you send flowers for so many occasions and that they are always so well received!
Kind regards
Flowerfete
Sent flowers for my sisters birthday…
Sent flowers for my sisters birthday and they look wonderful! Thank you for a great service !
11 September 2018
Unprompted review
Reply from Flowerfete
Dear Debbie,
Thank you for your lovely review!
We are so pleased to hear that the recipient loved the flowers! It's great we were able to help you get flowers to a loved one!
Thanks for sharing.
Kind regards
Flowerfete
Quick and easy site to use
Quick and easy site to use. Flowers arrived on time.
Marked down a star as the Email you sent to say the flowers were dispatched was address Mrs Diane Scott the recipient not Mrs Caroline Scott the sender.
10 September 2018
Unprompted review
Reply from Flowerfete
Dear Mrs Scott,
Thank you for leaving us a positive review of your recent experience.
It is great you think our ordering process is easy, "easy" is one of our core values at Flowerfete, and we are so glad to hear you feel the same! Thank you for your custom, we hope you will use us again soon!
Due to data protection laws, we are unable to give our customer details out to our suppliers or couriers, which is why the dispatch email is addressed to the recipient instead of yourself. We do apologise for the confusion.
Kind regards
Flowerfete
fast service and very nice flowers…
fast service and very nice flowers thank you
31 August 2018
Unprompted review
Reply from Flowerfete
Dear Graham,
Thank you for taking the time to share your positive experience in sending flowers with us.
Kind regards,
FlowerFete
Flowers looked dead
Flowers looked dead. Customer Services said it’s because they are I. Bud. Nah.
28 August 2018
Unprompted review
Reply from Flowerfete
Dear Kaye,
Thank you for your review.
Looking at the history of your order we can see that our Customer Service team had tried to make amends but we regret this was not to your satisfaction.
Kind Regards
FlowerFete
flowers could have been better
the recipient of my flower gift said that the quality of the flowers was inadequate as some roses were broken and the buds looked wind damaged
28 August 2018
Unprompted review
Reply from Flowerfete
Dear Angela,
Thank you for your review.
We are concerned that our customer service team has not been contacted regarding this, so we have sent you an email to offer a replacement. Please could you respond at your earliest convenience so that we can organise this.
Kind Regards
FlowerFete
Beautiful Flowers
I sent these flowers to my sister and they arrived next day as arranged. She rang me to say they were beautiful and was very pleased. I would definitely use Flowerfete again.
19 August 2018
Unprompted review
Reply from Flowerfete
Dear Louise,
Thank you for your positive review, it's great to hear you would use our services again!
Thank you for your custom.
Kind regards
Flowerfete
was not very happy with the flowers…
was not very happy with the flowers that my friend received as they were nothing like what i ordered, I understand that the florist may not stock all the flowers that was in the one i chose but the only flower i could see was the same was the roses and i felt this was not acceptable and when i called they tried to palm me off with in our TC it says about not stocking some flowers and an alternative will be put in place but i did not expect most of the flowers to be changed. I will not be recommending anyone of my family or friends to use you
29 July 2018
Unprompted review
Reply from Flowerfete
Dear Antonia,
Thank you for your feedback. We're sorry to learn of the disappointment you have experienced in sending flowers.
At Flowerfete, we expect all orders to be made as close to the advertised image as possible. While we do allow for substitutions in our bouquets to account for seasonal variations and stock availability, the flowers should be of the same colour, style, quality and size as the image on the website.
Looking at the history of your order we can see you have been in touch with our Customer Service team who have advised you regarding our substitution policy concerning the bouquet ordered.
Kind regards
Flowerfete
The service from flowerfete was…
The service from flowerfete was excellent they informed me of my order and delivery updates Web site easy to use. .this is the second time I have used flowerfete now and the people I sent flowers too have also said how nice they are....BOB
24 July 2018
Unprompted review
Reply from Flowerfete
Dear Sir/Madam,
Thank you for taking the time to leave us such a lovely review, We are delighted to learn of the service you have received from us.
We look forward to your order in the future.
Kind Regards
Flowerfete
Ordered yesterday
Ordered yesterday, arrived today just as they said.
The flowers were for my sister, she is so happy with them, they look and smell beautiful
12 July 2018
Unprompted review
Reply from Flowerfete
Dear Susan
Thank you for sharing your feedback as a buyer, we are so happy to learn you were pleased with the service we offer.
Thank you for your custom.
Kind regards
Flowerfete
Reply from Flowerfete
Dear Jill,
Thank you for your feedback on the service received.
It is so great to hear you were happy with the delivery timing of your order, we do aim to get orders out as quickly as possible and it is lovely to hear you were pleased!
Kind regards
Flowerfete
Have ordered several times from…
Have ordered several times from Flowerfete and am very satisfied with the service...flowers are beautiful and fresh and always are delivered on time and in perfect condition...will continue to order from them and recommend to friends.
2 June 2018
Unprompted review
Reply from Flowerfete
Dear Paul,
Thank you so much for the 5* review!
Its great to hear that as a repeat customer, you are continually pleased!
Thanks again for your custom.
Kind regards
Flowerfete
Excellent service
Excellent service. Good choice of flowers and great value for money. Will use again without hesitation.
28 March 2018
Unprompted review
Reply from Flowerfete
Dear Lesley-Ann
Thank you for your positive review, we are delighted to hear that you are pleased with the service you have received from us.
Kind regards
Flowerfete
Mother’s day
I ordered flowers a week in advance for Mother’s Day and requested Saturday delivery. I received an email Friday night to say they were just dispatched and expected a next day delivery. They arrived late Monday and were half dead as they were sent in a box without light or water.
When I complained I was told that the website says 1 - 2 days delivery. I assumed they would send them 1 - 2 days before they were due but no. According to Flowerfete
“ we send the flowers 1-2 working days from the delivery date as the website advises. As the flowers arrived on Monday, they were on time as this is the second working day”.
1 to 2 days from the delivery date? what’s the point of that. Are they trying to say not one single mum received her flowers on mother’s day. Sorry Flowerfete, not good enough.
22 March 2018
Unprompted review
Reply from Flowerfete
Dear Miss Hunt,
Thank you for taking the time to post your thoughts, we appreciate all feedback, both negative and positive.
The item that you have ordered is a postal bouquet. These are delivered through the post via Royal Mail. As stated on our website and on your confirmation email, deliveries can take 1-2 working days from chosen delivery date.
Our website goes on further to say that if delivery times are critical customers should opt for the florist made items over which we have some degree of control regarding the delivery times.
We are very sorry if this was not clear at the point of purchase.
Please accept our apologies for any inconvenience caused.
Kind regards
Flowerfete
Appalling service Flowerfete / eFloristsUU
Appalling service. Ordered 3 flower deliveries, two for Mothers day one for a wedding anniversary. One of the Mothers day deliveries arrived with a blank card message, both arrived on the Friday which is kind of acceptable but the anniversary flowers arrived also on the 9th March an hour or so after the Mothers day delivery, when they should have arrived on or close to the 17th March. Been let down before too and got a voucher but it expired before I could use it. I won't be using Flowerfete or eflorist again. Ruined two experiences. No delivery would have been better!
18 March 2018
Unprompted review
Reply from Flowerfete
Dear Nigel,
Thank you for your feedback. We're sorry to learn of the disappointment you have experienced in sending flowers.
Our Customer Service Team have been in touch with the florist regarding your order to get further information and we will advise as soon as possible.
We would like to thank you for your patience during this time.
Kind regards,
Flowerfete
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