Floormart Reviews 

1,616
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and highly competitive prices available across a wide selection of useful flooring products. People also appreciate the smooth online ordering process, responsive customer support, and secure packaging that keeps all purchased goods safely protected in transit. Some reviewers were not happy with occasional delivery delays, experiencing situations where parcels arrived later than expected or contained incorrect, stale, or damaged items. A few consumers also noted inaccurate tracking information and frustrating communication problems when attempting to resolve unexpected order discrepancies or missing deliveries.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, noting that items arrive promptly and well-packaged at... See more

Product

Customers consistently note ambiguous experiences with product quality and delivery. On one hand, many... See more

Service

Users describe positive interactions with service, highlighting great company experiences and easy online... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying significantly among... See more

Price

Consumers find price to be a major satisfaction point, highlighting competitive and reasonable rates across... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy ordering online and quick delivery by DX. Items professionally packaged. If DX were able to provide a timeslot for delivery rather than just a day it would have been 5 stars. I have used Floo... See more

Company replied

Rated 5 out of 5 stars

Ordered some wood flooring adhesive from Flooormart. Placed the order at 3.10pm and by 4pm same day it had been dispatched. Next day delivered as promised, can’t fault the whole transaction from plac... See more

Company replied

Rated 5 out of 5 stars

Called 4pm Thursday to see if delivery would be possible (2xtubs of wood glue 28kg) for a job the following Monday. Was told to place the order and it would arrive on site that day. I made comments th... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 bevel edge grinders but recieved the wrong ones after a quick call to Phil to explain i recieved the correct ones next day....used to bevel indian stone ...look rustic due to the riven face... See more

Company replied


Company details

  1. Flooring Store
  2. Construction Equipment Supplier
  3. Construction Material Wholesaler
  4. Do-it-Yourself Shop
  5. Tool Store
  6. Tool Wholesaler

About Floormart

Written by the company

As the UK’s leading online flooring tools specialist, where others make it difficult, we make purchasing flooring tools outrageously simple. Whether you are looking for specific flooring tools, adhesives, screeds or even carpet tiles and linoleum – Floormarts friendly team of flooring specialists are only ever a phone call away. Whether you prefer to give us a call, make use of our live chat service or even pop-in to our stocked trade counter, every member of our team is ready and willing to go the extra mile to ensure you are equipped to the fullest. Offering rapid delivery times and hugely competitive prices, Floormart strive to provide you the best possible customer service we can.

We at Floormart avidly believe in and support the development of the flooring industry and the individuals that call themselves members. We back our commitment to the flooring industry through the active sponsorship of different industry bodies, including the NICF, FITA and CP Assessments. Whether you are new to the flooring industry, or are a seasoned veteran, we have you covered with absolutely anything and everything you ever may need.

Simply browse our straightforward website, or give us a call today to start your Floormart journey.

Visit Our Website

Flooring Tools

Flooring Accessories

Adhesives & Compounds

Vinyl & Rubber Flooring

Carpet Tiles

Linoleum Flooring

Luxury Vinyl Tiles (LVT)

Entrance Matting


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,616)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

quick on time delivery

quick on time delivery product as expected

20 October 2025
Floormart logo

Reply from Floormart

Thank you for the great review Sam, we really appreciate it and look forward to seeing you again!

Rated 5 out of 5 stars

User friendly

Simple to order .Competitive pricing and goods arrived promptly

20 October 2025
Floormart logo

Reply from Floormart

Thank you for the great review Matthew!

Rated 5 out of 5 stars

Excellent price and service

I ordered some floor primer. Not only was it by far the best price available, it was quickly delivered and well packaged.

14 October 2025
Floormart logo

Reply from Floormart

Thank you for the great review Marcus, we really appreciate it and look forward to seeing you again!

Rated 3 out of 5 stars

Ordered my product and they didnt tell…

Ordered my product and they didnt tell me it was out of stock,so ive had to wait for it. To be fair as soon as it arrived it came straight away. Thats why i gave 3stars otherwise it would of been 5

14 October 2025
Floormart logo

Reply from Floormart

Thank you for the review and your feedback, we apologise for the delay on your order and really appreciate your patience. This has been passed on to the team to help ensure this doesn’t happen again.

Rated 5 out of 5 stars

Excellent Service

I needed screed for my bathroom, used floormart, due price and quick delivery
I would recommend
Thanks

17 October 2025
Floormart logo

Reply from Floormart

Thank you for the great review Mark, we look forward to seeing you again soon!

Rated 3 out of 5 stars

Good range of flooring

A good range of flooring and adhesives, and favourable prices. Prior to ordering I phoned to find out which of the numerous adhesives would be most suitable for the vinyl I chose. Good communication regarding delivery, however DPD were not so communicative and I had to wait in an extra day for my order to arrive. We hired a professional to fit the vinyl, he found the recommended adhesive unsuitable (lumpy) and resorted to spray adhesive which did the job.

25 September 2025
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Reply from Floormart

Hi Karenne,

Thank you for your feedback.

We are glad you were happy with our range and pricing, but we’re sorry to hear about the delivery confusion and the issue with your adhesive. We don’t use DPD for our deliveries, so we’ll look into what’s happened there. For any delivery or product issues, please feel free to get in touch with us, we are happy to help!

Rated 5 out of 5 stars

Delivered On Time

Good range of products. Good price. Good experience.

14 October 2025
Floormart logo

Reply from Floormart

Thank you for the great review David, we really appreciate it!

Rated 2 out of 5 stars

Was fast delivery when finally sent but…

Was fast delivery when finally sent but problem was when ordering item website stated 1-2 working days but in fact didn’t actually have item in stock at all. Wasn’t told till I contacted after nearly a week to be told this then had to wait for item to come in stock before sent out all in all nearly 2 weeks had to wait for item.

14 October 2025
Floormart logo

Reply from Floormart

Thank you for your feedback.

We are very sorry for the delay and for the confusion around stock availability. We do not show stock on our website, and we can only estimate delivery time frames due to issues like this one.

However, we will be reviewing how our stock updates are communicated to make sure this doesn’t happen again. We’re glad your order arrived quickly once dispatched, and we really appreciate your patience.

Rated 5 out of 5 stars

On time

On time
Well protected
Now glued to the backboard for the notice board renovation

8 October 2025
Floormart logo

Reply from Floormart

Thank you for the great review, we really appreciate it!

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