Floormart Reviews 

1,616
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and highly competitive prices available across a wide selection of useful flooring products. People also appreciate the smooth online ordering process, responsive customer support, and secure packaging that keeps all purchased goods safely protected in transit. Some reviewers were not happy with occasional delivery delays, experiencing situations where parcels arrived later than expected or contained incorrect, stale, or damaged items. A few consumers also noted inaccurate tracking information and frustrating communication problems when attempting to resolve unexpected order discrepancies or missing deliveries.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, noting that items arrive promptly and well-packaged at... See more

Product

Customers consistently note ambiguous experiences with product quality and delivery. On one hand, many... See more

Service

Users describe positive interactions with service, highlighting great company experiences and easy online... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying significantly among... See more

Price

Consumers find price to be a major satisfaction point, highlighting competitive and reasonable rates across... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy ordering online and quick delivery by DX. Items professionally packaged. If DX were able to provide a timeslot for delivery rather than just a day it would have been 5 stars. I have used Floo... See more

Company replied

Rated 5 out of 5 stars

Ordered some wood flooring adhesive from Flooormart. Placed the order at 3.10pm and by 4pm same day it had been dispatched. Next day delivered as promised, can’t fault the whole transaction from plac... See more

Company replied

Rated 5 out of 5 stars

Called 4pm Thursday to see if delivery would be possible (2xtubs of wood glue 28kg) for a job the following Monday. Was told to place the order and it would arrive on site that day. I made comments th... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 bevel edge grinders but recieved the wrong ones after a quick call to Phil to explain i recieved the correct ones next day....used to bevel indian stone ...look rustic due to the riven face... See more

Company replied


Company details

  1. Flooring Store
  2. Construction Equipment Supplier
  3. Construction Material Wholesaler
  4. Do-it-Yourself Shop
  5. Tool Store
  6. Tool Wholesaler

About Floormart

Written by the company

As the UK’s leading online flooring tools specialist, where others make it difficult, we make purchasing flooring tools outrageously simple. Whether you are looking for specific flooring tools, adhesives, screeds or even carpet tiles and linoleum – Floormarts friendly team of flooring specialists are only ever a phone call away. Whether you prefer to give us a call, make use of our live chat service or even pop-in to our stocked trade counter, every member of our team is ready and willing to go the extra mile to ensure you are equipped to the fullest. Offering rapid delivery times and hugely competitive prices, Floormart strive to provide you the best possible customer service we can.

We at Floormart avidly believe in and support the development of the flooring industry and the individuals that call themselves members. We back our commitment to the flooring industry through the active sponsorship of different industry bodies, including the NICF, FITA and CP Assessments. Whether you are new to the flooring industry, or are a seasoned veteran, we have you covered with absolutely anything and everything you ever may need.

Simply browse our straightforward website, or give us a call today to start your Floormart journey.

Visit Our Website

Flooring Tools

Flooring Accessories

Adhesives & Compounds

Vinyl & Rubber Flooring

Carpet Tiles

Linoleum Flooring

Luxury Vinyl Tiles (LVT)

Entrance Matting


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,616)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great flooring delivered promptly

Excellent high quality flooring, well packed and delivered promptly by a very courteous driver.
Service could not have been better.

31 October 2025
Floormart logo

Reply from Floormart

Thank you for the great review Keith, we really appreciate it and hope to see you again soon!

Rated 5 out of 5 stars

Top Company

Super easy to navigate Web page showing a great variety of tools.
Great communications & omg the delivery on point! Great company to buy from.

29 October 2025
Floormart logo

Reply from Floormart

Thank you for the fantastic review Scott, we really appreciate it and hope to see you again soon!

Rated 2 out of 5 stars

Took way too long for delivery

Took way too long for delivery

29 October 2025
Floormart logo

Reply from Floormart

Hi Matthew,

Thank you for your feedbackk.

I’ve looked into your order, and it was shipped on a next-day delivery service from our warehouse. Unfortunately, it appears there was a delay with DX in transit, which is sadly outside of our control once the parcel leaves our warehouse.

I can see this has been delivered, however if you do have any further issues, feel free to contact us and we can get this sorted for you.

Rated 5 out of 5 stars

Great service.

Speedy delivery. Ordered Sweeney Todd blades and Delphin knife in white. Great knife to use and blades are very sharp.

6 October 2025
Unprompted review
Floormart logo

Reply from Floormart

Thank you for the great review Jim, we are so glad to hear you are happy with your new knife and blades!

Rated 1 out of 5 stars

NOT GOOD

Communication takes forever, wait days for reply, that's if you get one. Order did not arrive, though text said it had and had been signed for, though it had not! Seriously, go elsewhere.

23 October 2025
Rated 5 out of 5 stars

Good price

Good price, excellent service.

22 October 2025
Floormart logo

Reply from Floormart

Thank you for the kind review Tom!

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