Flight Centre UK Reviews 

41,204
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,368 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly knowledgeable and professional staff for their exceptional service. Many people highlight the team's helpfulness, patience, and friendly approach, often going above and beyond to ensure a smooth experience. Reviewers appreciate how consultants offer expert advice, make thoughtful suggestions, and efficiently handle complex travel arrangements. The booking process is frequently described as easy and stress-free, with many customers noting the quick responses and seamless organization of flights, accommodation, and tours. People feel confident that all aspects of their trip are covered, even when unexpected issues arise, as the company promptly resolves problems. This consistent reliability leads many to repeatedly choose this service for their travel needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, consistently praising the helpfulness, efficiency, and... See more

Booking process

Consumers find the booking process to be a positive experience, often highlighting the ease and efficiency of... See more

Holidays

People report positive experiences with holidays, often highlighting the ease and expertise provided by... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We'd used Flight Centre previously for flights, this was the first time we'd used them for creating a full trip. We'd already planned and costed the trip through the Canadian Rockies and onto Alaska -... See more

Company replied

Rated 5 out of 5 stars

The Flight Centre, (St Albans) since opening 34 years ago in Brisbane, Australia, this company has gone from strength to strength, Behind the name is the highly knowledgeable staff, Whether yo... See more

Company replied

Rated 5 out of 5 stars

With Julia I have booked and made two long haul trips to New Zealand within the past 3 years and everything has gone so smoothly that I have now booked my and my eldest son’s trip to St Lucia for my... See more

Company replied

Rated 5 out of 5 stars

Andrew has been phenomenal from the momenf I got in touch. Has has tailor made the whole itinerary and adapted to tick off bucket list countries. I still can't believe what I have coming up. He has wo... See more

Company replied


Company details

  1. Travel Agency
  2. Cultural Tours Provider
  3. Flights Search Site
  4. Hotel
  5. Recreation Center
  6. Tour Operator

About Flight Centre UK

Written by the company

Flight Centre UK

Written by the company

Your centre for travel!
Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.

Contact info


4.9

Excellent

TrustScore 5 out of 5

41K reviews

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4.9

All reviews

(41,204)

1,280 reviews in the last 12 months

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Rated 5 out of 5 stars

Scarlet

Scarlet, made booking our flights very easy which is what people of a certain age appreciate.
Would have no hesitation in recommending Flight Centre to friends and family.

Malcolm Jack

24 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Takes all the effort out of planning a trip

I told Rachel our requirements and within a few minutes she came back with two very good options. Rachel was very quick in responding to all my queries, wether or not they were sensible. Highly recommended.

24 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Brilliant Service Over Many Years

Scarlett has been absolutely fantastic from start to finish. She’s helped me many times over the years, and every experience has been consistently excellent. She makes everything so easy and takes the stress out of organising travel. Her communication is always clear, friendly, and incredibly helpful. Nothing is ever too much trouble, and she handles every detail with real care and professionalism. I’m genuinely grateful for all her support

24 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi, thanks for sharing this wonderful review for the team! We love to hear that their efficient communication made your booking process so seamless 😊

Rated 5 out of 5 stars

Lewis O

Lewis O. held a professional confidence, was clear with the explanation given to the customers with his reassuring voice, prepared to work late beyond his scheduled hours to deliver results expected by the customers. A trustworthy staff for the company employs him.

23 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Contacted Flight Centre whilst planning…Vietnam & Bali

I am booking a honeymoon to Vietnam and Bali through Flight Centre, and Nathaniel was exceptional from start to finish.

My expectations weren't particularly high, but he completely exceeded them. He took the time to listen to exactly what was wanted from the trip and created an amazing itinerary that perfectly matched the brief. He was mindful of the budget provided and managed to put together something fantastic without overspending.

Whenever changes were requested, Nathaniel was happy to make adjustments and worked with us to get everything just right. His communication, attention to detail, and customer service were outstanding throughout the process.

I would highly recommend Nathaniel and Flight Centre to anyone looking for a stress-free and personalised travel booking experience, will definitely be using Nathaniel again.

23 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

This is my 3rd time of using the flight…

This is my 3rd time of using the flight centre, and having found them now I wouldn’t go anywhere else.
Staff are extremely helpful and prices very good.
I no longer spend hours searching for the best flights and prices online.
Definately recommend. If you haven’t used them before do so now!

23 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Karim

Hi by chance I come in to this flight center because there is on in Angel where I live .
I ask her to help me for flight to Sydney and she done amazing job for me take long time with me about time for flight both ways and stay in Bangkok with Hotel at the end she done perfect job.
Wish her the best

23 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Excellent service

I cannot recommend this travel agent highly enough. From the very first enquiry through to booking our holiday, the service has been exceptional.
Liz took the time to understand exactly what we were looking for, provided knowledgeable advice, and was always available to answer any questions. Nothing was too much trouble, and every detail was handled professionally and efficiently.
I was very impressed by their patience, attention to detail, and genuine commitment to ensuring we found the perfect holiday. They made the whole process stress-free and enjoyable, giving complete confidence that everything had been arranged to a high standard.
Excellent customer service, both Liz and Josie went above and beyond. I would not hesitate to use them again in the future and would happily recommend them to family and friends.
Thank you for your outstanding service Liz and Josie.

23 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

creative thinker

creative thinker, good listener and nice all round. Good to be face to face with a human and not AI whnn there are so many options to select.
Good that Rachel is well travelled so can share experiences.

16 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Scarlett Martin efficient as always .

23 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

Great service at Flight Centre Islington

The service I had at Flight Centre Islington was excellent - Chey-Ann was both friendly and professional, listening carefully to what I needed and then offering a great solution. Highly recommended.

22 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Very responsive to our requirements

Very responsive to our requirements. Knowledgeable, friendly and efficient service. Caitlin managed to find us the perfect flights. Thank you so much.

20 June 2026
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this great review for the team, and how they were responsive and helpful throughout your booking! Thanks for sharing 🙂

Rated 5 out of 5 stars

Fast efficient service as ever

Fast efficient service as ever. I have used the Flight Centre on a number of occasions now - always excellent service.

20 June 2026
Flight Centre UK logo

Reply from Flight Centre UK

Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

I was absolutely delighted with the customer service from Flight Centre.

I was absolutely delighted with the customer service of the two people I dealt with at the Flight Centre. They went above and beyond to help me book our flight to Brazil, we were very stressed doing the booking ourselves and we couldn't believe the kindness and help we got from Emily and Garry. We will definitely use the Flight Centre again and I will recommend them to my family and friends

22 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Liaising with Imogen Altman

Liaising with Imogen Altman. Fantastic service. Imogen found the flights and answered my questions. I made an error with dates. Imogen sorted it all out with BA within the booking with total professionalism and humour after payment had been made. What a star. Exceedingly happy with the service. I always use Flight Centre and they are alway brilliant.

22 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Friendly, professional and supportive service from Youssef

I have had the recent pleasure of dealing with Youssef Elashry, consultant at Flight Centre (Clapham). Youssef is an excellent communicator and provides friendly, efficent and professional service. His knowledge of the travel industry and long haul travel in particular is extensive and insightful. Due to personal circumstances, I was unable to proceed with my booking and he accepted my change of plans with grace and charm, despite the considerable time investment from him. A true professional - thankyou Youssef!

22 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Caroline was very helpful and…

Caroline was very helpful and knowledgeable. Will definitely use her again,

21 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Super agent

Super agent, patient, funny, worked well on my travel needs - and a very good result. Thank you Flight Centre.

19 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Fantastic service by Shell Harris in St Albans

Shell has helped us with our Australian holiday. She has given us very good advice and the flights were cheaper than the competitors and anywhere else online. I am very happy with the service provided.

21 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this awesome review, and how they not only secured you great prices, but also made your booking process so seamless. Thanks for sharing 😊

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