Flight Centre UK Reviews 

41,184
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,372 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and professional, often going above and beyond to ensure a smooth travel experience. Many highlight excellent customer service with quick responses and a patient, accommodating approach to their needs. People found the booking process remarkably easy and stress-free, with consultants efficiently handling complex itineraries and providing valuable advice. This comprehensive and personalized service, including arranging everything from flights to excursions, results in customers feeling confident and satisfied, leading to strong recommendations for future travel.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, professional, and... See more

Booking process

Reviewers mention positive feedback about the booking process, highlighting it as easy, smooth, and... See more

Holidays

Consumers find holidays to be positive, with many reviewers expressing satisfaction with the planning and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm quite fussy about which airline I fly with, transfer times and departure times. Caroline always accomodates my requests with kindness and in a timely manner. Whether it's family travel or solo tra... See more

Company replied

Rated 5 out of 5 stars

Andrew has been phenomenal from the momenf I got in touch. Has has tailor made the whole itinerary and adapted to tick off bucket list countries. I still can't believe what I have coming up. He has wo... See more

Company replied

Rated 5 out of 5 stars

Melanie Hill is the most helpful travel consultant, polite . Nothing was to much trouble. She has a fantastic personality making clients feel important . I always use Flight Center and always wait fo... See more

Company replied

Rated 5 out of 5 stars

First of all, the phone call - on a Saturday morning - was answered straight away! Caroline answered, and was absolutely on the ball and understood exactly what I was trying to achieve with my trip. S... See more

Company replied


Company details

  1. Travel Agency
  2. Cultural Tours Provider
  3. Flights Search Site
  4. Hotel
  5. Recreation Center
  6. Tour Operator

About Flight Centre UK

Written by the company

Flight Centre UK

Written by the company

Your centre for travel!
Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.

Contact info


4.9

Excellent

TrustScore 5 out of 5

41K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(41,184)

1,369 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Melanie Hill is the most helpful travel…

Melanie Hill is the most helpful travel consultant, polite . Nothing was to much trouble. She has a fantastic personality making clients feel important . I always use Flight Center and always wait for Mel to be available as I know I will get the best service. From David Greig

24 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you so much for this amazing feedback, We're so glad to hear how the teams personalized service helped make your booking process so enjoyable and effortless 😍

Rated 5 out of 5 stars

Fantastic service

Fantastic service with a very friendly, cheerful and helpful Consultant. Sorted everything I needed at a nice price.

14 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Abi was fantastic in sorting out my…

Abi was fantastic in sorting out my flights to and from Australia as well as the internal flights. Great work Abi! Keep it up.

24 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi there, thank you for taking the time to share your fantastic review for the team😊

Rated 5 out of 5 stars

Lauren was friendly and very patient…

Lauren was friendly and very patient with us which was much appreciated.

18 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Thank you Sophie

Sophie was very helpful with my enquiries, initially by email and then over the phone. She helped me find the most suited route and times for a long haul journey. Very attentive and quick responses which is greatly appreciated when booking in a small time frame.

17 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this amazing review for the team, and how they provided you with a quick and high quality service! Thanks so much for sharing!

Rated 5 out of 5 stars

Rajesh has been very professional and really helpful

Rajesh has been very professional with his interaction with me. Nothing was a problem to him as he dealt with my changing requests.
He made my experience with them stress free.
Gold star for Rajesh

22 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊

Rated 5 out of 5 stars

Fantastic service and support

Just the best help and support booking our holiday. The problem nowadays is that there is so much information available that we didn't know where to start.
Jess was so patient and knowledgeable in putting together our itinerary and we ended up with an incredible trip - we wouldn't have had such a good holiday without her help.

4 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Outstanding exceptional service by…

Outstanding exceptional service by Jennifer. Touch of class, passion and compassion just not trying to sell tickets!! Better late than never, I finally found a trustworthy travel advisor and will be using Flight Center and Jennifer for all my future requirements. Big thank You

22 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for the glowing review , we're delighted to hear the team provided you with an outstanding booking experience!

Rated 5 out of 5 stars

Simple and straightforward

Simple and straightforward, saved monies as well

18 July 2026
Flight Centre UK logo

Reply from Flight Centre UK

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Chris at Kingston was very quick to…

Chris at Kingston was very quick to come back with different flight options following my initial contact, and is courteous and friendly in his approach.

20 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Great decision to use Flight Centre UK!!!

Normally we would book these trips on our own, but given we wanted a long-haul holiday with lots of stops and hotels, we trusted Tara to sort. Best decision we could have made! All flights and hotels were spot on and just what we asked for, and mid-way through the holiday, a flight was cancelled because of a typhoon. But Tara had a new flight and hotel booked within the hour, and we caught a different flight the next morning and still hit the beach! Great communications in the lead up and during the holiday and would definitely recommend!!

28 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Great Service

Had a large booking for family trip to Jamaica. Team handled every well.

18 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for the great review 😊

Rated 5 out of 5 stars

Alex was great

Alex was great. He gave a number of options and efficiently provided the information I needed to made a decision. I often use flight centre and have always received a great service. They take the stress out of travelling. Teresa

16 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

Elliot organised my flight to Dubai

Elliot organised my flight to Dubai, super efficient and personable. I will go back for future flights.

4 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this amazing review, We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Brilliant

First of all, the phone call - on a Saturday morning - was answered straight away! Caroline answered, and was absolutely on the ball and understood exactly what I was trying to achieve with my trip. She was able to research what might be possible while on the call, made suggestions and discussed the pros and cons of different scenarios. Suffice to say she came up with a most satisfactory solution and we made the booking. I most certainly recommend Caroline and her team at Flight Centre St Albans and will use them again.

18 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Well done

Caroline was really helpful and got us exactly what we needed at a very good rate

16 July 2026
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Harriet and Greg superb ,caring professionals .

Harriet and Greg ,helped us, and sorted things out when no one else would .Nothing was too much trouble and they showed great empathy for my situation no matter how many ridiculous questions I asked .Superb professionals.Would highly recommend .

12 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

I have asked Caroline for lots of…

I have asked Caroline for lots of quotes over the last month, have had to swap dates and ask questions due to my son having additional needs. Caroline has aways been supportive, patient, excellent at communicating and understanding. As a parent of a child with additional needs I feel she has our best interests at heart.

17 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Good old high street travel agent, outstanding service

As soon as I was at the entrance, someone called me in with a smile. I got seen by Mel, who has the most wonderful attitude. She listened to what I needed and sorted it out in no time within my budget and at an affordable price, despite of the dates I wanted for my flights which were only two weeks ahead. The information she provided was very clear and the after care excellent.

6 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look