Flight Centre UK Reviews 

Booked our trip to Australia and Bali today at the Chelmsford branch, we have used Flight Centre many times and always been impressed. Hope at Chelmsford was very proffesional and friendly, she took time to arrange our itinerary to our needs. Many thanks Hope.

Very caring people, Amy was marvellous and our trip was indeed memorable.
Thank you

I deal with George very professional and easy to deal with would recommend him every time

Having a travel agent to arrange a last minute and complicated trip for a funeral made all the difference at a difficult time, as well as a person to help navigate a visa issue

Once again I received excellent service from Flight Centre and special mention to the Travel Consultant Kim G. I felt genuinely listened to, and all my requests were satisfied. The timings are perfect for public transport outbound and inbound and it’s a favourite airline plus the price was right! Definitely will use again.

Shell was great! She listened to my needs for a complicated USA event tour including one very small out of the way location, and managed to end up with a sensible itinerary at a reasonable price. No hesitation at giving a 5* review.

Time to return to the Flight Centre in Chelmsford to book my flights to Fort Myers, Florida. As last time, Abigail Mayes looked after me. She is a credit to Flight Centre, friendly, polite and knowledgeable.
I’m now all sorted with thanks to Abigail.

Mel has been so very helpful in assisting us in planning our trip

I had a family emergency that meant needed a flight to China on a few hours notice. I had options and was on a plane that evening. When I needed to extend my stay, again at short notice, the emergency number service was unbelievable. They answered immediately and sorted the change in flight with zero fuss. I have been using flight centre for years for my overseas travel and have never been anything but satisfied and impressed with their service, especially this time when I had a lot on my plate to deal with. Thank you.

For whatever reason they couldn’t match the prices that I was able to find on the Internet. It was worth asking them to quote me for flights but in my humble opinion, you’re better off using Skyscanner or Trip.com

I was invited to give my honest review in the email that they sent me with the quotes for flights that were more expensive than the ones I could buy online

I'm quite fussy about which airline I fly with, transfer times and departure times. Caroline always accomodates my requests with kindness and in a timely manner. Whether it's family travel or solo travel, I always prefer to use Flight Centre and to speak to Caroline, because I know everything is covered. We're probably looking at over 10 years of working together!

Absolute pleasure to deal with Mel, always helpful and goes that extra mile to deal with all our travel issues. Would never go anywhere else to source our holiday adventures.

Understand exactly what I wanted efficient and friendly

Ami was so helpful and knowledgeable right up until the day of travel, we will definitely be using her again for our next adventure 🌏
Thank you Ami 🤩

All the staff were really helpful and friendly with a good sense of humour too. Our hotels were first class. Luckily we had no problems on our trip but feel confident they would have given any help we needed.
Would definitely recommend them and will use them again ourselves.

From the moment I booked my holiday, Katelyn has been absolutely amazing. She has been so kind, patient, and supportive throughout the entire process, making what could have been a stressful experience feel effortless. No question was ever too much, and she always took the time to explain everything clearly and make sure I felt confident and well prepared.

I also want to say a big thank you to Kiri for stepping in when needed. He was just as friendly, helpful, and reassuring, making sure everything continued to run smoothly. It was so comforting to know I was in such capable hands.

The level of customer service I received from both Katelyn and Kiri has been exceptional. They genuinely care about their customers and go the extra mile to make sure everything is perfect. Their professionalism, attention to detail, and kindness really stood out, and I’m so grateful for everything they’ve done to organise and facilitate my travel.

Thank you both for making this such a positive and enjoyable experience. You are both a real credit to your company, and I wouldn’t hesitate to recommend you to anyone looking for outstanding travel service.

Another great trip organised by Melanie Hill at the Romford office - thank you again!

We recently booked our holiday to Spain through the Flight Centre Richmond branch, and the experience was outstanding from start to finish.

A special thank you to Kimberly Humphreys, who went above and beyond to make everything so easy for us. She was incredibly helpful, patient, calm, and always approachable. No question was ever too much trouble, and she resolved every query or concern quickly and professionally.

Kimberly made the whole booking process completely stress-free, and her excellent customer service gave us great confidence throughout our trip planning. It’s rare to come across someone so dedicated and genuinely caring.

I can’t praise or thank Kimberly enough for everything she did. She is a real credit to Flight Centre, and I wouldn’t hesitate to book with her again. Highly recommended!

The speed of the reply

Rachael and staff are very efficient and there is always someone available. Always willing to check different options and the prices are very competitive.
I would sooner pay a bit more to always have someone available and at the end of the phone if needed.
Everything worked and I had a great trip.