I do not spend a lot with Flexi Labels but my orders are always well packed and sent out quickly . I am a repeat customer and the fact that the Company sells to individuals and not just Businesse... See more
Company replied
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See what reviewers are saying
Absolutely no complaints. Not a large order but delivered quickly, reasonably priced and the quality is spot on.
Company replied
An amazing range of labels and now our one stop place to buy from. The types available are impressive. Whether plain stock, coated, inkjet, laser, etc, the range of finishes, including different adhe... See more
So this wasn't the biggest order on their books by any means. However, it was dealt with as though it was their most important transaction and was expedited with alacrity. It arrived with me well pa... See more
Company details
Written by the company
Being the first choice for short run full colour printed labels, we’ve been supplying to all type of high street retail shops, offices, small businesses and corporate companies. We provide a personal design service, competitive prices and fast turnaround across the UK and Europe. We have a vast range of products to suit all type of food packaging, logistical, pharmaceutical and promotional products. Why not get in touch if you have an enquiry and our friendly customer service team will be happy to help you. Thank you from Flexi Team.
Contact info
Unit 7-10 Newark East, Newark Road, Fengate, Peterborough, PE1 5WJ, Peterborough, United Kingdom
- 01733 646 290
- info@flexilabels.co.uk
- www.flexilabels.co.uk
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
7 October 2022
Unprompted review
Reply from Flexi Labels
Hello, Thank you for taking your time to leave us a review. We look forward to keep giving you efficient service on your future orders. All the best, Flexi Labels Team.
Very helpful and fast service!
Andrew and the team helped me out for a last minute job we needed in Stirling within a couple of days!
Great service and very helpful.
12 October 2022
Unprompted review
Reply from Flexi Labels
James thank you for your lovely review, Andrew is one of the best (I should know its me). I am very glad we could you out with what you needed. All the best, Flexi Labels Team.
Superb service small or large orders…
Superb service small or large orders all handled perfectly. Quality product , excellent service.
11 October 2022
Unprompted review
Reply from Flexi Labels
Michael thank you so much for taking time to leave us such a lovely revie. we look forward to working with you in the future and delivering the same service to you always. All the best, Flexi Labels Team.
Great labels and helpful staff
10 October 2022
Unprompted review
Reply from Flexi Labels
Hello, Thank you for taking your time to leave us a review. We look forward to keep giving you efficient service on your future orders. All the best, Flexi Labels Team.
Always a good efficient job done well.
10 October 2022
Unprompted review
Reply from Flexi Labels
Hello, Thank you for taking your time to leave us a review. We look forward to keep giving you efficient service on your future orders.All the best, Flexi Labels Team.
Inferior quality labels & unhelpful company policy
Bought these 14 Rectangle Label per A4 sheet 99.1 mm x 38.1 mm Matt White Paper, Permanent Adhesive Labels and they got stuck in my printer, moved and then stuck again. Called to complain the customer service said I needed to change the settings on my printer?? I said the Avery labels go through fine. I then asked to return them, he said I could less a restocking fee of 25% and minus the cost of the 3 labels I had used!
Bad labels, bad service and a company I am never going to use again.
5 October 2022
Unprompted review
Reply from Flexi Labels
Hi Ali, we appreciate for sharing your feedback in relation to the issue you are having with our labels. To resolve the problem, we suggested to change printer settings to “Labels“ which you immediately refused to do and in turn demanded a full refund for a product which has been produced as per your specifications and it has no issues unless we determine any non-conformity. However we still offered a partial refund which you refused to accept so for this reason we were unable to resolve this matter. We believe you will still be able to use these labels with basic adjustments on your printer but if you continue to struggle, please contact us and we will do our best to help you. Kind regards Flexi Team
Reply from Flexi Labels
We are very happy to hear that you were happy with your experience with us. We look forward working with you again to give you all your label needs. All the best, Flexi Labels Team.
Recommended for price and service
Superb at helping me get the product specs I needed, great price, quick production, and delivery, thank you.
19 September 2022
Unprompted review
Reply from Flexi Labels
Hello, everyone in the office read this and immediately we were all blushing. We are glad to hear you received excellent service, of course this is standard practice or us. We look forward to working with you again soon. All the best, Flexi Labels Team.
Perfect labels.
Great product, exactly as described. Goes through our printer with no jams or peeling off.
12 September 2022
Unprompted review
Reply from Flexi Labels
Hello we are delighted to hear you got exaclty what you were after in your label needs at Flexilabels. Glad to hear you are using your printer for labels and not with jams, jam is not good for a printer ;) All the best, Flexi Labels Team.
Easy to use website
Easy to use website, good correspondence and delivered promptly, would use again. Great that you can order small quantities.
6 September 2022
Unprompted review
Reply from Flexi Labels
We are very happy to hear that you were happy with your experience with us. We hope you do use us again, we look forward working with you again to give you all your label needs. All the best, Flexi Labels Team.
Very happy with the product received, a bit dodgy on postage!
Very happy with the product received, and received the next day.
My only complaint the website claims next day delivery. But at checkout it claims all are made to order and gives 2 options I picked the more expensive shorter delivery time, paying more when I suspect most products are held on the shelf.
Would buy again.
8 August 2022
Unprompted review
Reply from Flexi Labels
Hello Chris, we are very happy to hear you are happy with the product you received and the speedy service. All our labels are made bespoke, our production team wish it was as easy as picking it off a shelf ;) We don't have enough space for shelves with all the big machinery, but at least you know your labels are made from fresh material! All the best, Flexi Labels Team.
Honey jar labels
The labels from Flex-Labels are a wonderful addition to my very special honey.
Thank you Flexi-Labels.
If you have never bought from Flex-Labels, you cannot fault the quality and service. Top company
25 August 2022
Unprompted review
Reply from Flexi Labels
Hello Alan, We are very happy to be a small part of you very special honey.
Thank you for taking the time to leave us a review we look forwrd to working with you again in the future. All the best, Flexi Labels Team.
Quick efficient service.
17 August 2022
Unprompted review
Reply from Flexi Labels
Hello David, Thank you very much for your feedback. We look forward to working with you in the near future. We will definitely continue to provide the same for your future orders! All the best, Flexi Labels Team.
Great Service
8 August 2022
Unprompted review
Reply from Flexi Labels
Hi Rachel, we're so pleased that you had a great service from us. Thank you for taking the time to leave a review. Looking forward to working with you again in the future! All the best, Flexi Labels Team.
Such an efficient company!
Really fast delivery, labels exactly as ordered. I would highly recommend Flexi Labels.
2 August 2022
Unprompted review
Reply from Flexi Labels
Hi Lindsay, we really appreciate your fantastic review! It means a lot to us that one of our valued customers has taken the time to comment on our products and service. We look forward to working with you again in the future! All the best, Flexi Labels Team.
Such quick and efficient service
Such quick and efficient service.
The website was easy to use and our custom label was designed and offered for approval first thing the following morning.
What’s not to like!
26 July 2022
Unprompted review
Reply from Flexi Labels
Thank you very much for taking the time to leave a review, and what a great one it is! We are so pleased that you had a great experience, and we will definitely continue to provide the same for your future orders! All the best, Flexi Labels Team.
Fabulous range of products
Fabulous range of products, great customer service and quick delivery, who could want more?
Oh, and brilliant prices!
5 July 2022
Unprompted review
Reply from Flexi Labels
Hello Caroline, wow what a fantastic review, thank you! This is absolutely our ethos, we are so pleased that you had a great experience and look forward to working with you again. All the best, Flexi Labels Team.
Reply from Flexi Labels
Hello Andrew, thank you for your kind review. We are so glad we were able to fulfil your expectations and look forward to working with you again in the future! All the best, Flexi Labels Team.
The labels I ordered and received are…
The labels I ordered and received are ok but the customer service is lacking a little bit, i emailed multiple times asking for information about certain labels and have not had a single response, the online chat also dosent work on a phone, the website isn't mobile friendly either making it difficult to navigate on anything other than a computer, if they replied to customers and updated there website to be responsive then it would be 5 stars.
Update
I've had a reply about the labels so... better late than never, I suppose they might of just been really busy.
Another update, down from 4 stars to 1 star.
I've just gone to buy more labels only to find that they have increased the minimum order from 2 rolls to 6 rolls, not 6 total, 6 rolls per label type, so if I want to buy 4 different types of labels I have to buy 24 rolls minimum.
Considering the price of some of the labels that means spending close to a thousand pound per order.
Nothing like being greedy and forcing your customers to go elsewhere, I guess I'll be buying my labels somewhere else from now on.
Another update.
After talking to flexilabels via multiple emails it turns out the minimum order for their labels varies depending on what labels your buying, so not all labels have a minimum order of 6 rolls, I would of changed my rating back to 4 stars based on this new information however I'm only giving them 3 stars due to the customer service and some of the not so nice replies I got via email from them.
They really need to update their website and improve customer services.
29 June 2022
Unprompted review
Reply from Flexi Labels
Hello Anthony, I am sorry to hear that you were disappointed with our website and customer service. We are always happy to receive feedback to ensure that we make improvements for next time.
We are working on updating our website as we speak, so any feedback is greatly appreciated whilst we go through this next journey in our business. I hope that our new website will be a welcome change to you.
With regards to the service you received, we have since welcomed a new member of the Office Team, with a great Customer Service background! We are certain that she will make a positive impact going forward.
If you would be so kind as to give us a second chance, we would love to turn your experience around! All the best, Flexi Labels Team.
Great product and service
The assistance and advice I received was perfect and really helpful to get exactly the right product.
The service was excellent and delivery extremely prompt. I recommend Flexi Labels thoroughly.
29 June 2022
Unprompted review
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